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Communications Leader Videotron Hopes to save $1.6 Million by Automating Service Calls on Blackberry Smartphones by BlackBerry February 25, 2009 - (Free Research) Encumbered by paper-based work orders and instructions relayed verbally, Cable TV company Videotron needed a solution that helped manage service requests in a way that cut costs and service call mistakes. They chose a wireless solution from Blackberry that automates all administrative steps involved in handling a service call.  (CASE STUDY) READ ABSTRACT |

Mobilizing Field Forces on Smartphones by BlackBerry August 06, 2009 - (Free Research) This ABI Research white paper examines the use of smartphones as tools for mobile field workers as a replacement for rugged devices. Through interviews with multiple companies with we found that the TCO of owning smartphones was 14% - 85% less than rugged devices.  (WHITE PAPER) READ ABSTRACT |

Empower Your Technicians, Lower Your Costs by Kony December 31, 2012 - (Free Research) Your service teams are always on the go - that means they need to access customer information quickly and easily, from anywhere and at any time. This brief white paper introduces a mobile field service that ensures an accurate and timely flow of data from your field workers, increasing efficiency and customer satisfaction.  (WHITE PAPER) READ ABSTRACT |

Make Field Service Best Practices Even Better by Leveraging Mobile Technology by Intermec June 30, 2011 - (Free Research) Uncover best practices for workforce optimization, resource management, revenue assurance, and performance control and learn how technology you already have can enhance processes and improve productivity and profitability within your organization.  (WHITE PAPER) READ ABSTRACT |

US Food Service - Streamline project includes Afaria by Sybase, an SAP company May 11, 2009 - (Free Research) Watch this video to learn how US Food Service, the second largest food service provider, implemented Afaria from Sybase to streamline order entry and information management between their mobile sales force, distribution centers and the corporate office.  (VIDEO) READ ABSTRACT |

Rheem Mobilizes Field Service by Kony May 07, 2013 - (Free Research) This brief case study illustrates how Rheem Australia, a water heater technology and manufacturing company, selected a third-party mobile technology to replace their outdated radio network and deliver a mobile strategy to enable field technicians to process SAP transactions from mobile devices anywhere, at any time.  (CASE STUDY) READ ABSTRACT |

Mobility XE Increases Utility Worker Efficiency by NetMotion Wireless June 2008 - (Free Research) Using a mobile VPN, workers in the field can quickly and easily access customer information, speeding the time for delivery of service.  (CASE STUDY) READ ABSTRACT |

The New World of Mobility Management by Aruba Networks March 2013 - (Free Research) This resource offers key information IT professionals can use to set their plans for mobility on the right track. Read on to discover the 3 phases to mobilizing a business, the functions of Enterprise Mobility Management, and a Mobile Management needs checklist.  (WHITE PAPER) READ ABSTRACT |

HP Enterprise Services eZine: Industry Edge – Mobility in Banking by Hewlett-Packard Company April 2013 - (Free Research) This interactive e-Zine will help you understand the ins and outs of mobility in the enterprise, and how you can leverage its benefits for your organization. Read on to learn about discovering mobile opportunities, tackling mobility challenges, enabling mobile testing, and more.  (EZINE) READ ABSTRACT |

The Coming Carrier Network Infrastructure - A Very Different Landscape New Partnerships, New Business Models for Tomorrow's Telcos by Alcatel-Lucent May 2008 - (Free Research) To compete in this new environment, operators are rethinking their business models and are turning to outsourcing arrangements as a way to enhance their competitive positioning. Ownership of the network infrastructure is increasingly being viewed a...  (WHITE PAPER) READ ABSTRACT |

Mobile NFC in Retail by ComputerWeekly.com November 2012 - (Free Research) This report from the GSMA explains the opportunities for NFC Mobile communications in retail.  (ESSENTIAL GUIDE) READ ABSTRACT |

Extreme Savings: Cutting Costs with Riverbed by Riverbed Technology, Inc. June 2009 - (Free Research) This paper explores how enterprises can use Riverbed solutions to cut hard costs and make the most of their existing infrastructure, without negatively impacting their operations.  (WHITE PAPER) READ ABSTRACT |

EcoPaper Customer Success Story by BlackBerry September 2011 - (Free Research) Access this case study to learn how Ecopaper equipped its sales force with BlackBerry® smartphones and deployed a mobile application called PWAP, from BlackBerry® Associate Alliance Member True Systems, to automate the sales process.  (CASE STUDY) READ ABSTRACT |

Optimize Your Sales Cycle with the Right Technology by DocuSign, Inc. March 2012 - (Free Research) Most organizations are dissatisfied with their selling strategies. According to an Aberdeen Group study, 48% of companies site their inability to convert enough leads into actual sales as their top challenge. Read this report to learn tips for improving the effectiveness of your sales department and find out which technology tools can help.  (WHITE PAPER) READ ABSTRACT |

Mobilize Your CRM Investment, Empower Your Sales Teams by Kony December 2012 - (Free Research) This white paper introduces a mobile customer relationship management technology that gives your sales team access to account, lead, opportunity, and customer information on any device, at any time. Read on to learn how this technology enables a more efficient, productive sales force and can provide your company with a multitude of benefits.  (WHITE PAPER) READ ABSTRACT |

Moving Beyond the Basics: Key Considerations for Successful Adoption of a Mobile Platform by SAP America, Inc. November 2012 - (Free Research) As the number of businesses managing a mobile workforce continues to grow, forward-thinking organizations are developing and deploying mobile applications to support the mobile megatrend. Read this resource to learn how leveraging a mobile platform can help you build and implement effective mobile apps, the 8 benefits of mobile apps, and more.  (WHITE PAPER) READ ABSTRACT |

Field Service Mobility Best Practices by NetMotion Wireless June 2011 - (Free Research) Delivering applications and data to mobile workers is a key initiative among modern organizations. Mobile field initiatives offer tangible benefits, such as improved customer service and productivity.  Learn how a virtual private network (VPN) helps achieve a seamless deployment while providing reliable network connections for mobile workers.  (WHITE PAPER) READ ABSTRACT |

Successful Mobile Deployments Require Robust Security by BlackBerry May 2009 - (Free Research) Now that mobility has become an integral part of an enterprise's infrastructure, IT must now support and secure these mobile devices. Read this whitepaper to find out the unique security requirements that these mobile devices create and the three components of mobile security protection.  (WHITE PAPER) READ ABSTRACT |

HP Enterprise Services eZine: Industry Edge – Mobility in Banking by Hewlett-Packard Limited July 2012 - (Free Research) This interactive e-Zine will help you understand the ins and outs of mobility in the enterprise, and how you can leverage its benefits for your organization. Read on to learn about discovering mobile opportunities, tackling mobility challenges, enabling mobile testing, and more.  (EZINE) READ ABSTRACT |

Successful Mobile Deployments Require Robust Security by Lopez Research May 2009 - (Free Research) Now that mobility has become an integral part of an enterprise's infrastructure, IT must now support and secure these mobile devices. Read this whitepaper to find out the unique security requirements that these mobile devices create and the three components of mobile security protection.  (WHITE PAPER) READ ABSTRACT |

CIO Survival Guide: The Convergence of Collaboration, Cloud, and Clients by Cisco Systems, Inc. April 2011 - (Free Research) Today’s workers demand mobile devices, SaaS and online collaboration tools in order to be more productive. Given that these new consumer-inspired technologies cannot be divorced from the current IT infrastructure, CIOs face difficult questions. Read this paper to learn how CIOs can ensure that they are orchestrating a harmonic convergence.  (WHITE PAPER) READ ABSTRACT |

E-Book: Taking Mobile CRM Beyond the Sales Force by Sybase, an SAP company September 2010 - (Free Research) Mobility was going to be "the next big thing" in CRM but didn’t pan out, with "road warriors" frustrated with user interfaces meant for a PC. But the success of smart phones has changed the game. This e-book helps enterprises understand the marketplace for devices, applications and managing it all in order to create a mobile CRM program.  (EBOOK) READ ABSTRACT |

Alfresco Mobile by Alfresco Software May 2012 - (Free Research) This webcast takes a look at tablets in the enterprise, their content management capabilities, and how your business can make the most out of this relatively new technology.  (WEBCAST) READ ABSTRACT |

Webinar - Six Reasons Why You Need A Mobile Capture Strategy by Kofax, Inc. December 2012 - (Free Research) As many organisations attempt to streamline their business processes, many are turning to capture in various areas of their business.This webcast explores the benefits of mobile capture as the final step in your capture strategy. Continue on for six reasons why you need a mobile capture strategy.  (WEBCAST) READ ABSTRACT |

Case Study: Delta Global Services by Intermec February 2013 - (Free Research) Access this case study to discover how they were able to improve efficiency by 10-20% and achieve a better overall reliability and customer service. Find out how they leveraged a handheld computer technology upgrade with better scanning capabilities to provide faster, more accurate customer service operations and better.  (WHITE PAPER) READ ABSTRACT |

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