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Mobile Field Service: Better Collaboration with the Back Office by Epicor Software Corporation

July 31, 2013 - (Free Research)
This resource introduces an enterprise mobile field service strategy that gives you the power to receive and process work orders in the field, allowing you to be more responsive to customer needs and drive success. 
(WHITE PAPER) READ ABSTRACT |

Mobilizing Field Forces on Smartphones by BlackBerry

August 06, 2009 - (Free Research)
This ABI Research white paper examines the use of smartphones as tools for mobile field workers as a replacement for rugged devices. Through interviews with multiple companies with we found that the TCO of owning smartphones was 14% - 85% less than rugged devices. 
(WHITE PAPER) READ ABSTRACT |

Communications Leader Videotron Hopes to save $1.6 Million by Automating Service Calls on Blackberry Smartphones by BlackBerry

February 25, 2009 - (Free Research)
Encumbered by paper-based work orders and instructions relayed verbally, Cable TV company Videotron needed a solution that helped manage service requests in a way that cut costs and service call mistakes. They chose a wireless solution from Blackberry that automates all administrative steps involved in handling a service call. 
(CASE STUDY) READ ABSTRACT |

Field Service Mobility Best Practices by NetMotion Wireless

June 22, 2011 - (Free Research)
Delivering applications and data to mobile workers is a key initiative among modern organizations. Mobile field initiatives offer tangible benefits, such as improved customer service and productivity.  Learn how a virtual private network (VPN) helps achieve a seamless deployment while providing reliable network connections for mobile workers. 
(WHITE PAPER) READ ABSTRACT |

Mobility XE Increases Utility Worker Efficiency by NetMotion Wireless

June 2008 - (Free Research)
Using a mobile VPN, workers in the field can quickly and easily access customer information, speeding the time for delivery of service. 
(CASE STUDY) READ ABSTRACT |

Real-time Mobile Apps Boost Workforce Productivity by AT&T Corp

October 2011 - (Free Research)
This paper shows ways to combine mobile devices with a robust wireless network and complementary Software-as-a-Service (SaaS)-based offerings that will allow you to choose applications that fit your needs, empowering your workers to make efficient use of time in the field. 
(WHITE PAPER) READ ABSTRACT |

Computer Weekly - 15 May 2012: Overhauling banking IT by ComputerWeekly.com

May 2012 - (Free Research)
This week’s Computer Weekly contains an exclusive interview with JP Morgan COO India Gary-Martin about juggling multiple legacy IT systems while keeping the merchant bank compliant. We also look at how near-field communications technology promises to revolutionise consumer spending and we ask whether 2012 could be the year that APM becomes vital? 
(EZINE) READ ABSTRACT |

Service Excellence Comes Easy with Antenna Software on Blackberry Smartphones by BlackBerry

February 2009 - (Free Research)
Burdened by slow response times of yesterday's communication technologies, Toshiba America Medical Systems deployed Antenna Software's Field Service Solution to dispatch service calls, help CEs check parts inventory and debrief completed work. The solution had the advantage of integrating with their internal Amdocs Clarify CRM system. 
(CASE STUDY) READ ABSTRACT |

Mobile NFC in Retail by ComputerWeekly.com

November 2012 - (Free Research)
This report from the GSMA explains the opportunities for NFC Mobile communications in retail. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Which Off-line CRM solution for Field Force? by Wipro Technologies

October 2009 - (Free Research)
This paper explores four different choices available for offline CRM solution based on SAP platform, namely SAP CRM Mobile Solutions for Laptop users, SAP CRM on Blackberry on other PDA's, CRM Online solution accessed over internet, Offline recording of information using SAP Interactive forms by Adobe. 
(WHITE PAPER) READ ABSTRACT |

Mobile augmented reality opportunities for business by ComputerWeekly.com

December 2010 - (Free Research)
The phrase “augmented reality” was coined by Boeing researcher Tom Caudell in the early 1990s to describe a digital display viewed through a headset  which guided workers through electrical wires in aircraft. The term has since gained currency and is now taken to describe digital information overlaid on the physical world. 
(WHITE PAPER) READ ABSTRACT |

Mobile Payments Gain New Momentum in Evolving US Market by BlackBerry

August 2010 - (Free Research)
As a result of increasingly dynamic mobile users and an expanding base of smartphones, a growing array of payment mechanisms is reaching the market to take advantage of the power and flexibility of mobile devices. Continue reading to learn how mobile payment is evolving in the US Market. 
(ANALYST REPORT) READ ABSTRACT |

Gartner: CIO checklist for next-generation mobile strategies by ComputerWeekly.com

July 2012 - (Free Research)
This article by Gartner analysts provides CIOs with a checklist of guidelines and questions to help businesses make the most out of the next generation mobile technology. 
(ANALYST BRIEF) READ ABSTRACT |

9 Common Mistakes to Avoid When Selecting and Deploying a mobile Solution by ClickSoftware

December 2012 - (Free Research)
This resource outlines nine common mistakes that are often made when deploying and managing a mobile initiative. Inside, find key recommendations that will help you sidestep these concerns and realize mobile success. 
(WHITE PAPER) READ ABSTRACT |

Taking On-Demand CRM Integration to the Next Level by Oracle Corporation

September 2007 - (Free Research)
This white paper discusses customer data integration challenges facing businesses with mixed deployments and presents Oracle's vision and solution for comprehensive integration with Oracle's Siebel CRM On Demand. 
(WHITE PAPER) READ ABSTRACT |

Alfresco Mobile by Alfresco Software

May 2012 - (Free Research)
This webcast takes a look at tablets in the enterprise, their content management capabilities, and how your business can make the most out of this relatively new technology. 
(WEBCAST) READ ABSTRACT |

Mobility Management Selection Guide by Citrix

April 2013 - (Free Research)
Enterprise mobility management (EMM) goes beyond managing mobile devices themselves. It also provides capabilities to manage their content and more. Discover how EMM can provide more granular, flexible ways to control and secure user mobility in the workplace. 
(WHITE PAPER)

The Total Economic Impact Of IBM’s Worklight Platform by IBM

April 2013 - (Free Research)
This in-depth paper shows Forrester Consulting's results of a mobile application platform (MAP) offering after examining the total economic impact and potential return on investment (ROI). Inside, find a framework to evaluate the potential financial impact this platform would have in your organization. 
(WHITE PAPER) READ ABSTRACT |

Mobile Web 2.0 - opportunities in advertising and presence-based services by SearchSecurity.com

December 2010 - (Free Research)
The mobilisation of Web 2.0 is fostering new partnerships and rivalries throughout the value chain. 
(WHITE PAPER) READ ABSTRACT |

The Challenge of Mobile Business Intelligence: Developing a Successful Strategy for the New Mobility by IBM

September 2012 - (Free Research)
Despite limitations, the mobile workforce has demanded access to BI from their smartphones without losing features or facing challenges. Read this essential report to get the insights on mobile BI you need to successfully implement these features into your company. 
(WHITE PAPER) READ ABSTRACT |

Mobile Device Security Overview by SearchSecurity.com

September 2011 - (Free Research)
This expert E-Guide highlights the 3 components for solid mobile device security, top mobile operating systems and more. 
(EGUIDE) READ ABSTRACT |

Expert guide to mobile unified communications: Implementation best practices by SearchSecurity.com

July 2011 - (Free Research)
This expert e-guide uncovers the benefits of mobile UC, best practices for implementing fixed mobile convergence and mobile UC solutions as well as products that will make the execution easier. 
(EGUIDE) READ ABSTRACT |

UC and the Evolution of Enterprise Telephony by SearchSecurity.com

April 2013 - (Free Research)
This expert E-Guide will help readers understand key information about the evolution of enterprise technology, how to prepare the enterprise for mobile telephony, and the value of combing IP telephony (IPT) with unified communications (UC). 
(EGUIDE) READ ABSTRACT |

Improve the Efficiency and Productivity of Healthcare Workers--with NetMotion Wireless' Award-winning Mobile VPN Software, Mobility XE by NetMotion Wireless

June 2008 - (Free Research)
Mobility XE has proved to be a vital component acting as the fulcrum in maintaining the wireless connection, and giving clinicians access to their applications. 
(WHITE PAPER) READ ABSTRACT |

The path to securing your mobile Enterprise by Juniper Networks, Inc.

July 2012 - (Free Research)
This presentation transcript highlights the rise in mobile popularity, emerging security threats and how people are handling them. Discover more about IT architectures for mobile devices and how you can further develop a mobile workplace. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

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