CRM without Compromise: A Strategy for Profitable Growth by SAP America Inc. This white paper describes the concept of “CRM without compromise,” elucidating how organizations can maximize their results by taking a more structured, more... >> Discover more offerings from SAP America Inc.

The Total Economic Impact™ of Microsoft Exchange 2010 by Microsoft Corporation India Pvt Ltd November 24, 2009 - (Free Research) This study illustrates the financial impact of deploying Microsoft Exchange 2010 for a retail and distribution organization of 1,500 employees and $450 million in annual revenue.  (ANALYST REPORT) READ ABSTRACT |

VoIP and Lower TCO Will Drive Adoption of Hosted On-Demand Contact Centers by Five9 September 10, 2009 - (Free Research) Read this paper to learn how organizations that have selected a hosted contact center solution have minimized or even eliminated the cost of their IT or telecom support departments. Keep reading to learn what the benefits a hosted contact center solution can have for your company.  (WHITE PAPER) READ ABSTRACT |

Efficiency, Effectiveness and Customer Loyalty in the Insurance Contact Center by Infor CRM July 22, 2009 - (Free Research) Read this paper to learn how important an efficient and effective contact center is and how Infor CRM Epiphany Contact Center enables carriers to create a highly efficient, customer-centric, multichannel contact center, providing a better customer service experience and increasing customer loyalty.  (WHITE PAPER) READ ABSTRACT |

Best Practices in the Call Center: A Customer Touch-Point Methodology by Oracle Corporation January 26, 2009 - (Free Research) One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.  (WHITE PAPER) READ ABSTRACT |

Find, Qualify, and Close More Business Faster With a Free Trial of ZoomInfo by ZoomInfo May 19, 2009 - (Free Research) In today's economy, it is important to take every step you can to ensure sales effectiveness, which includes knowing who to contact and having accurate and helpful information about their company. You can get all this and more with this free trial of ZoomInfo.  (DEMO)

6 Steps to Enterprise Resource Planning Implementation Success by IFS January 2007 - (Free Research) Implementing Enterprise Resource Planning (ERP), Contact Relationship Management (CRM), and Enterprise Asset Management (EAM) is complicated. Here are six simple steps to take to manage that complexity.  (WHITE PAPER) READ ABSTRACT |

The Fine Art of Lead Management and Follow-Up: What Research Shows About Lead Qualification and Nurturing by KnowledgeStorm, Inc (E-mail this company) May 2006 - (Free Research) The Internet has changed the dynamics of technology sales and marketing. While most marketing efforts emphasize generating leads, and most sales efforts are focused on closing sales, not enough consideration is given to the little-understood but vital middle ground of lead qualification. Learn more about industry best practices.  (WHITE PAPER) READ ABSTRACT |

Financial Services Company Gains Improved Sales Performance with Easy-to-Use Solution by Microsoft January 2008 - (Free Research) Security Benefit needed a customer relationship management (CRM) solution that would provide its remote sales force with access to real-time information. In July 2007, the company implemented Microsoft Dynamics™ CRM 3.0. Now, Security Benefit gains from increased agility, new sales opportunities, and reduced IT costs.  (CASE STUDY) READ ABSTRACT |

Case Study: Unified Communications and Indiana University Medical Group by CDW Corporation September 2009 - (Free Research) When outdated equipment and disparate systems were hampering in-house communications, customer service, and workflow, Indiana University Medical Group turned to CDW for a three-part Cisco solution. This case study gives details on the benefits they gained.  (CASE STUDY) READ ABSTRACT |

eGuide: Defining a cost-effective mobile IT strategy by Dell, Inc. September 2009 - (Free Research) In this series, Craig Mathias explores the various ways mobility solutions can be used successfully and cost-effectively in your enterprise.  (EGUIDE) READ ABSTRACT |

eGuide: Windows Mobile 6.5: Enabling Business Mobility, Today and Tomorrow by Microsoft November 2009 - (Free Research) In this e-Guide, we recap Windows Mobile OS's evolution and look at the wide array of Windows Mobile-powered devices available to untether today's workforces.  (EGUIDE) READ ABSTRACT |

Optimizing The Value of Your Subscriber Data by Hewlett-Packard Company September 2009 - (Free Research) Mobile network operators are not exploiting the full value of their most valuable asset—their subscriber information. While mobile network operators may be sitting on a gold mine of subscriber data, they do not have the tools they need to exploit it. This paper explains the avenues available to take advantage of their subscriber information.  (WHITE PAPER) READ ABSTRACT |

Efficient Mobile Messaging: Why Windows Phones on Exchange Server is the Best Mix for Your Enterprise by Microsoft November 2009 - (Free Research) In this second podcast in a series of three, Augusto Valdez of Microsoft discusses the new mobile messaging features of Exchange 2010. Specifically, Valdez highlights the ease of implementing mobile messaging with Exchange 2010 and how to secure and manage devices once they are deployed in an organization.  (PODCAST) READ ABSTRACT |

Key Advantages of Leveraging Business Applications through Windows Phones and How to Secure Them by Microsoft November 2009 - (Free Research) In this third podcast in a series of three, Augusto Valdez of Microsoft discusses the application advantages of Windows Mobile. Specifically, Valdez reviews what makes Windows phones a good platform for developing mobile applications, how to go about gaining access to applications for Windows phones and how to secure applications on mobile phones.  (PODCAST) READ ABSTRACT |

What's new with Windows Phones by Microsoft November 2009 - (Free Research) In this three-part series podcast, hear from an industry expert as he discusses what's new with Windows Phones. Uncover why Windows Phones on Exchange server is the best mix for your enterprise and key advantages of leveraging business applications through Windows Phones.  (PODCAST) READ ABSTRACT |

Best Practices: Effectively Protect Your Mobile Devices by ESET November 2009 - (Free Research) ESET Mobile Antivirus has low CPU, memory requirements and compact updates which minimize data bandwidth usage. It will protect email attachments and other files being transferred or accessed without impacting performance and will keep your mobile phone safe -- even between signature updates.  (PRODUCT OVERVIEW) READ ABSTRACT |

How To Ensure "Always-on" Blackberry High Availability & Disaster Recovery with Marathon's everRun® by Marathon Technologies September 2009 - (Free Research) This paper will discuss why common practices for protecting the Blackberry environment are not the most effective, and how Marathon's everRun® software works as the better solution for achieving high availability for both physical and virtual environments.  (WHITE PAPER) READ ABSTRACT |

Mobile Workforce Productivity: Securing Mobile Connectivity with Two-Factor Authentication by SafeNet, Inc. November 2009 - (Free Research) Organizations must now implement a secure user authentication system, which includes two-factor authentication, as a means to secure these remote connections to sensitive network resources and applications.  (WHITE PAPER) READ ABSTRACT |

Increase Workforce Productivity Using Microsoft Dynamics CRM and Windows Mobile by Microsoft September 2009 - (Free Research) In this presentation, we explain how Microsoft can help your employees be more nimble, productive, and responsive to your customers by providing them with access to the critical information they need to make decisions.  (WEBCAST) READ ABSTRACT |

Grow Your Business with Microsoft Dynamics CRM by Microsoft September 2009 - (Free Research) View this webcast to see how that Microsoft Dynamics CRM 4.0 gives you the capability to easily create and maintain a clear view of customers from first contact through purchase and post sales.  (WEBCAST) READ ABSTRACT |

Executive Search Firm Implements New CRM System, Improves Productivity by 25 Percent by Microsoft April 2008 - (Free Research) Devine Capital had relied on Microsoft® Office Outlook® and the Encore contact management tool to meet this need. However, the Encore interface was rigid and did not integrate effectively with Outlook. After implementing Microsoft Dynamics™ CRM 4.0, time spent on daily administrative tasks was reduced by 25 percent.  (CASE STUDY) READ ABSTRACT |

The 10 Worst Practices for Technical Support and How to Overcome Them by NTR Global October 2009 - (Free Research) This white paper will explore 10 of the "worst practices" that are common to customer support operations. We will discuss how these worst practices can creep in to your contact center and ways to deal with them. We will also touch on how to eliminate well‐intentioned management blunders and discuss good and bad uses of support technology.  (WHITE PAPER) READ ABSTRACT |

New Wave of Mobile Development Innovation by Intel October 2009 - (Free Research) This article provides an overview of Moblin v2, its new SDK and details key features, including social networking integration, a new user-interface framework, a fast-boot environment, and graphics performance enhancements. Learn why Moblin v2 will accelerate the next rush of mobile innovation.  (JOURNAL ARTICLE)

Comparing Research in Motion and Microsoft Mobile Solutions by Microsoft December 2008 - (Free Research) This paper compares the Research In Motion BlackBerry solution with the Microsoft® mobile solution by analyzing features of the user experience and the administrator experience.  (WHITE PAPER) READ ABSTRACT |

Aberdeen Report: Five-Step Mobility Management Plan for Lowering TCO per Mobile Employee, Reducing Risk and Increasing User Productivity by BoxTone October 2009 - (Free Research) This complimentary Aberdeen report details how best-in-class companies are using a 5-Step Mobility Management approach to take control of their burgeoning mobile infrastructures. A must read for IT executives looking to cut mobility TCO and support costs, reduce security risks and increase mobile user productivity.  (ANALYST REPORT) READ ABSTRACT |

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