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3-2-1 Contact: The Call Center in a Multichannel World by SearchCRM

April 18, 2014 - (Free Research)
Learn how mobile apps are changing how agents interact with customers -- and how some companies are integrating mobile CRM with the contact center. 
(EBOOK) READ ABSTRACT |

Staying connected: Don't let faulty mobile applications lose customers by SearchCRM

May 20, 2013 - (Free Research)
Mobile applications are quickly becoming the most common way customers interact with businesses, and can often make or break a customer's experience. In this expert e-book, explore what customers expect from mobile applications and discover the technologies and practices you'll need to create useful, engaging mobile apps. 
(EBOOK) READ ABSTRACT |

To Pump up Data Volume, Connect Customer Channels by SearchCRM

December 10, 2013 - (Free Research)
In this chapter of our e-book series Improving the Customer Experience Through Technology, CRM professionals explain what it takes to maintain a single view of a customer's history and contact information, how multichannel organizations keep all that data in order -- and how they keep it from falling into the wrong hands. 
(EGUIDE) READ ABSTRACT |

SAP's Mobile State of Mind by SearchSAP

June 02, 2014 - (Free Research)
With Fiori mobile apps and other technologies, SAP says it has simplified enterprise mobility for users. But significant questions remain unanswered. 
(EBOOK) READ ABSTRACT |

3-2-1 Contact the Call Center by SearchCRM

January 31, 2013 - (Free Research)
Contact centers can't live in the past. This three-part handbook offers insight into how contact centers can modernize an agent's tools to meet the demands and needs of customers whose mobile and social empowerment has put companies in the virtual hot seat. 
(WHITE PAPER) READ ABSTRACT |

Customer Experience Exchange, Issue 7 by SearchCRM

November 13, 2012 - (Free Research)
This 3-article E-Zine offers analysis and advice for the CEM professional. In the featured article, Cameron Kittle reviews CEM technologies and shares the thoughts of industry observers who stress that a company should first know what it intends to do with its wired connection to customers. Continue on for this article and more. 
(EZINE) READ ABSTRACT |

Using Social Media to Win Over Customers by SearchCRM

March 12, 2013 - (Free Research)
While many businesses are eager to join their customers at the social media party, doing so without the proper internal processes in place could spell disaster. In this brief expert e-book, you can learn how to create a successful social CRM initiative (and valuable customer relations) through implementing the right processes and technologies. 
(EBOOK) READ ABSTRACT |

Understanding High Availability for the BlackBerry Enterprise Server by BlackBerry

August 06, 2009 - (Free Research)
Read this technical white paper to learn about the evolution of mobile devices and the introduction of high availability in a mobile context. Also learn about the Blackberry as well as load balancing, failover thresholds, and limited downtime upgrades. 
(WHITE PAPER) READ ABSTRACT |

Understanding High Availability for the BlackBerry Enterprise Server by BlackBerry

August 06, 2009 - (Free Research)
Read this technical white paper to learn about the evolution of mobile devices and the introduction of high availability in a mobile context. Also learn about the Blackberry as well as load balancing, failover thresholds, and limited downtime upgrades. 
(WHITE PAPER) READ ABSTRACT |

Which Off-line CRM solution for Field Force? by Wipro Technologies

October 21, 2009 - (Free Research)
This paper explores four different choices available for offline CRM solution based on SAP platform, namely SAP CRM Mobile Solutions for Laptop users, SAP CRM on Blackberry on other PDA's, CRM Online solution accessed over internet, Offline recording of information using SAP Interactive forms by Adobe. 
(WHITE PAPER) READ ABSTRACT |

Realizing Rapid ROI Through Mobility by BlackBerry

February 18, 2010 - (Free Research)
Companies are reaping the benefits from mobile CRM, field service and sales force automation processes with the latest Research In Motion (RIM) offerings. Read this white paper to learn more! 
(WHITE PAPER) READ ABSTRACT |

Mobilizing Field Forces on Smartphones by BlackBerry

August 06, 2009 - (Free Research)
This ABI Research white paper examines the use of smartphones as tools for mobile field workers as a replacement for rugged devices. Through interviews with multiple companies with we found that the TCO of owning smartphones was 14% - 85% less than rugged devices. 
(WHITE PAPER) READ ABSTRACT |

CRM for the Professional on the Go by BlackBerry

December 2006 - (Free Research)
Mobile CRM is something that needs to be considered now. As a business leader, you might have put it into your mental to do later box, but the reasons to make it a priority are compelling. Read this paper to discover why. 
(WHITE PAPER) READ ABSTRACT |

Going Mobile: Developing an Application Mobilization Plan for Your Business by BlackBerry

June 2008 - (Free Research)
The BlackBerry Enterprise Solution is a comprehensive platform, designed to meet your organization's needs to mobilize enterprise applications and systems. 
(WHITE PAPER) READ ABSTRACT |

BoxTone: Mobile User Management with ITIL and ITSM by BoxTone

April 2008 - (Free Research)
This White Paper outlines the capabilities of Mobile User Management developed by BoxTone -- which for many of the best-known organizations are enabling improvements and efficiencies in responsiveness to mobile users, process, measurability, service... 
(WHITE PAPER) READ ABSTRACT |

Mobile Applications That Fit by BlackBerry

February 2010 - (Free Research)
The more employees rely on their BlackBerry® smartphones, the greater the need for enterprise applications that fit their, and the company's, specific needs. But IT organizations can't always do it on their own. This white paper covers some best practices and resources for creating mobile enterprise applications. 
(WHITE PAPER) READ ABSTRACT |

Blackberry Solution Increases Customer Service for Corporate Real Estate Company by BlackBerry

February 2009 - (Free Research)
J.J. Barnicke's sales people needed instant access to corporate property information to better serve clients and speed up sales cycles. They also needed wireless access to CRM data This case study explains how J.J. Barnicke is using BlackBerry and the sales force solution to access CRM information about clients. 
(CASE STUDY) READ ABSTRACT |

Developing an Effective Corporate Mobile Policy by BlackBerry

June 2008 - (Free Research)
By now, most organizations are clear on the advantages and benefits of wireless data solutions in the enterprise. However, It is no longer enough to rely on ad hoc policies regarding wireless computing. 
(WHITE PAPER) READ ABSTRACT |

Making Sense of the Wireless World - BlackBerry for Wireless LAN by BlackBerry

January 2005 - (Free Research)
This white paper reviews past and present technologies including a discussion of circuits and packets and also compares WLAN and WWAN networks in terms of advantages, challenges, and issues to consider when considering a wireless solution. 
(WHITE PAPER) READ ABSTRACT |

The Strategic Advantage of Cloud-Based Email and Blackberry Services by USA.NET, Inc.

September 2009 - (Free Research)
Hosted Exchange with Hosted BlackBerry® Services can provide significant strategic advantages to organizations that rely heavily on messaging and mobile functionality. This Osterman Research paper describes the reasons why IT organizations should seriously consider taking a strategic step forward by using these cloud-based services. 
(WHITE PAPER) READ ABSTRACT |

Improving Communications in Emergency Situations: Mobile Business Continuity Planning Solutions That Help Mitigate Risks and Improve Responsiveness to Emergency Situations by BlackBerry

January 2007 - (Free Research)
This white paper addresses the ways in which organizations can ensure preparedness by deploying wireless software solutions based on the BlackBerry Enterprise Solution and BlackBerry applications from Wallace Wireless. 
(WHITE PAPER) READ ABSTRACT |

The Power of Mobile Peripherals by BlackBerry

February 2010 - (Free Research)
This white paper discusses how mobile peripherals help extend the value of BlackBerry solutions such as automate data collection, improve accuracy, and lower costs, among other benefits. 
(WHITE PAPER) READ ABSTRACT |

BlackBerry Enterprise Server for IBM Lotus Domino Version 4.1: Feature and Technical Overview by BlackBerry

February 2006 - (Free Research)
Learn about the next step in wireless networking, the BlackBerry Enterprise Server. This paper provides an in-depth look at its architecture, components and key technical features. 
(WHITE PAPER) READ ABSTRACT |

Heinz Uses Wireless Technology to Gain Retail Advantage by BlackBerry

February 2009 - (Free Research)
Heinz wanted to speed up and improve the quality of scorecard information they gathered about Heinz brands in retail stores; so they used the Electronic Retail Audit solution on BlackBerry devices to provide brokers with accurate feedback. 
(CASE STUDY) READ ABSTRACT |

Service Excellence Comes Easy with Antenna Software on Blackberry Smartphones by BlackBerry

February 2009 - (Free Research)
Burdened by slow response times of yesterday's communication technologies, Toshiba America Medical Systems deployed Antenna Software's Field Service Solution to dispatch service calls, help CEs check parts inventory and debrief completed work. The solution had the advantage of integrating with their internal Amdocs Clarify CRM system. 
(CASE STUDY) READ ABSTRACT |

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