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IP Telephony from A-Z -- The Complete IP Telephony eBook by ShoreTel

December 31, 2007 - (Free Research)
Check out this comprehensive eBook to discover the ins and outs of IP telephony system selection, deployment, and management. 
(EBOOK) READ ABSTRACT |

VoIP Firewall Solution Brief by SonicWALL

January 13, 2010 - (Free Research)
Like all IP traffic, VoIP can be prone to security threats from internal and external attacks and application vulnerabilities. However, potential latency, jitter, packet loss and echo due to an underperforming firewall could significantly degrade communications. The ideal solution would provide comprehensive security that introduces no latency. 
(PRODUCT OVERVIEW) READ ABSTRACT |

Boom in Mobile Data Creates Backhaul Urgency by Alcatel-Lucent

March 26, 2009 - (Free Research)
This paper will identify the challenges mobile operators face in the current environment; outline the steps they can take to evolve the backhaul network to support greater capacity at lower cost; and examine the role of a trusted partner in helping implement a mobile backhaul solution that meets their specific business imperatives. 
(WHITE PAPER) READ ABSTRACT |

Unified Messaging and Unified Communications by Global Knowledge

February 10, 2009 - (Free Research)
This paper explains various ways unified communications solutions have proven their ability to help organizations solve various problems like, enabling them to transform their business, streamline business processes and reduce costs. 
(WHITE PAPER) READ ABSTRACT |

Integrating IP Address Management for Real-time Data and Services Delivery with Central Monitoring of DNS and DHCP Services by Infoblox

March 02, 2009 - (Free Research)
This paper explains the importance of IP address management, discusses the criteria for an ideal IP address management solution, and explains the features and advantages of the Infoblox IP address management solution. 
(WHITE PAPER) READ ABSTRACT |

UT Southwestern Enables Mobile Access to Voice and Data Services by Aruba Networks

January 27, 2010 - (Free Research)
Join James Williams, Information Resources Manager at UT Southwestern Medical Center for an interactive web seminar, as he describes his winning formula to enable point-of-care access to voice and data services within and outside the hospital. This web seminar will be held on Jan 27, 2010 at 11am PT / 2pm ET. 
(WEBCAST) READ ABSTRACT |

Unified Communications Pocket Guide by ShoreTel

May 19, 2009 - (Free Research)
This guide is intended for both IT staff, voice system managers, as well as CIOs. It describes the issues decision makers need to understand as they set out to build a winning unified communication strategy. 
(EGUIDE) READ ABSTRACT |

The Art of Teleworking by Polycom, Inc.

April 06, 2009 - (Free Research)
Does teleworking really work? How can a teleworker be as productive as an employee in the office? This white paper covers the advances in technology that make teleworking successful -- and provides solutions for challenges teleworkers may face. 
(WHITE PAPER) READ ABSTRACT |

Glentel Customer Case Study by SonicWALL

February 13, 2008 - (Free Research)
Glentel is a leading provider of innovative telecommunications services and solutions in Canada and the United States. Learn how Glentel achieved Unified Threat Management protection of all voice and data traffic over the network, reduced training costs, increased communication, consolidation of legacy systems, and greater ease of deployment. 
(CASE STUDY) READ ABSTRACT |

IP Telephony without Migration Migraines by Cisco Systems, Inc.

October 02, 2009 - (Free Research)
Many organizations are hesitant to make the transition from their traditional private branch exchange (PBX) to IP telephony due to the complexity of the process. Watch this webcast to receive a complete customer-tested migration roadmap that takes the complexity out of making this switch. 
(WEBCAST) READ ABSTRACT |

Allied Solutions Moves IP Telephony System to CDW Data Center by CDW Corporation

September 01, 2009 - (Free Research)
As part of a larger outsourcing project, Allied Solutions decided to outsource their IP Telephony infrastructure to take advantage of the stability, security, and redundancy that a data center could offer. To achieve this goal, they turned to CDW’s Hosting and Managed Services solutions. 
(CASE STUDY) READ ABSTRACT |

Planning Media Resources for Your VoIP Environment by Global Knowledge

January 25, 2010 - (Free Research)
Media resources are software- or hardware-based components that perform processing on two or more connected media streams. Media Resource design is an important component of overall IP Telephony implementations and care must be taken to ensure that resources are available at the right locations for maximum link efficiency. 
(WHITE PAPER) READ ABSTRACT |

Don’t Let Outdated Telephony Hardware Slow You Down: Unifying Contact Centers Regardless of Location, Hardware Infrastructure or Agent Count by inContact

December 03, 2009 - (Free Research)
Frequently, organizations that operate contact centers are faced with the challenge of working with inadequate telephony equipment. Frustrations range from having to get a few more years out of telephone equipment to having disparate systems. Read this white paper to learn about how contact centers can resolve these telecommunications complexities. 
(WHITE PAPER) READ ABSTRACT |

Overcoming IP Telephony Performance Issues in a Converged Network by Global Knowledge

August 27, 2009 - (Free Research)
In this white paper, we are going to discuss the application of QoS to networks with media flows installed within them, such as voice and video. We'll see that it is very unnatural for voice to even exist on a data network, because it was never designed to do so. 
(WHITE PAPER) READ ABSTRACT |

Blackberry Professional Software Boosts Productivity of Manufacturer's Mobile Marketing Representatives by BlackBerry

February 26, 2009 - (Free Research)
Absolute Brilliance installed BlackBerry Professional Software and realized immediate productivity improvements among head office staff and within their mobile marketing team. 
(CASE STUDY) READ ABSTRACT |

Developer's Guide to Mobile Applications by BlackBerry

July 2006 - (Free Research)
This document describes how to extend the BlackBerry Enterprise Solution™ using the BlackBerry Mobile Data System™ (BlackBerry MDS™) to provide a mobile workforce with access to a wide range of corporate data and applications. 
(WHITE PAPER) READ ABSTRACT |

Mobile Management: Reducing Risks and Maximizing Return by Absolute Software

December 2009 - (Free Research)
Watch this webcast to gain insight into industry trends in mobile security and available options for securing data on laptops and mobile devices. Learn about a remote management and data protection tool that enables organizations to get the most from their existing IT resources using cloud-based services. 
(WEBCAST) READ ABSTRACT |

Why Old School Self-Service is Hurting Your Customers and what you can do about it (via Web, Mobile and Social Media) by IntelliResponse

February 2010 - (Free Research)
Join this webinar hosted by IntelliResponse and featuring Dr. Natalie Petouhoff, Senior Analyst at Forrester Research, Inc. to discuss the customer service challenges created by traditional self-service and how organizations can drive new self-service enhancements in 2010 via web, mobile and social media. 
(WEBCAST) READ ABSTRACT |

Cisco Unified Communications: Unifying Communications Infrastructure by Global Knowledge

December 2008 - (Free Research)
Cisco's unified communications vision combines individual systems with different communications capabilities into a cohesive, powerful communications ecosystem that allows a business to revolutionize itself overnight. 
(WHITE PAPER) READ ABSTRACT |

Comparing Research in Motion and Microsoft Mobile Solutions by Microsoft

December 2008 - (Free Research)
This paper compares the Research In Motion BlackBerry solution with the Microsoft® mobile solution by analyzing features of the user experience and the administrator experience. 
(WHITE PAPER) READ ABSTRACT |

Get More Value from Audio Conferencing by Citrix Online

September 2009 - (Free Research)
Listen to this podcast to hear how all-new HiDef Corporate™ leverages the communicative advances of the Internet and next generation telephony to revolutionize the way call conferencing is administered and billed. 
(PODCAST) READ ABSTRACT |

Voice Architectures and Deployment Models by Global Knowledge

December 2008 - (Free Research)
Telephony design requires a solid understanding of the drivers for Voice over IP, corporate policies for infrastructure design, and telephone components. 
(WHITE PAPER) READ ABSTRACT |

The Promise of Mobile Unified Communications by BlackBerry

January 2009 - (Free Research)
Mobile unified communications allows organizations to provide employees with the ability to collaborate and communicate efficiently, as well as access information on-demand. 
(WHITE PAPER) READ ABSTRACT |

Integrating mobility into a Notes Infrastructure by BlackBerry

March 2009 - (Free Research)
This e-guide offers expert information that Lotus Notes administrators should consider when deploying mobile devices in the Lotus Notes environment and other issues that may arise from deployment. 
(E-LEARNING TUTORIAL) READ ABSTRACT |

Improving Communications in Emergency Situations: Mobile Business Continuity Planning Solutions That Help Mitigate Risks and Improve Responsiveness to Emergency Situations by BlackBerry

January 2007 - (Free Research)
This white paper addresses the ways in which organizations can ensure preparedness by deploying wireless software solutions based on the BlackBerry Enterprise Solution and BlackBerry applications from Wallace Wireless. 
(WHITE PAPER) READ ABSTRACT |

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