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Mobile ticketing opens doors of opportunity for business by ComputerWeekly.com
November 17, 2010 - (Free Research)
Juniper Research defines a mobile ticketing user as “someone who stores a ticket on their mobile phone for later redemption” at the point of travel, the music venue, the cinema etc. 
(WHITE PAPER) READ ABSTRACT |

Scan and Go - Transport Ticketing on the Mobile by ComputerWeekly.com
January 14, 2011 - (Free Research)
This Whitepaper focuses on transport mobile ticketing. The full end-to-end mobile commerce transaction involves the purchase, storage and redemption of tickets on the mobile device. 
(WHITE PAPER) READ ABSTRACT |

Mobile banking strategies - maximise your revenues by ComputerWeekly.com
December 06, 2010 - (Free Research)
Juniper Research defines mobile banking as  “the provision of banking services to customers on their mobile devices”: specifically we mean in the vast majority of instances “the operation of bank current and deposit or savings accounts”. 
(WHITE PAPER) READ ABSTRACT |

Lessons Learned: Overcoming 4G LTE challenges by IBM
September 13, 2011 - (Free Research)
This webcast will explore several of the challenges and lessons learned, as well as discuss how several carriers are tackling these issues. 
(WEBCAST)

Top Ten Considerations When Evaluating Unified Communications Solutions - Learn the top solution differentiators to look for before deciding by Cisco Systems, Inc.
August 02, 2011 - (Free Research)
This paper breaks down ten areas to consider when evaluating an upgrade of your unified communications solution. 
(WEBCAST)

Using Voice over IP (VoIP) in Mobile Networks by Global Knowledge
June 20, 2011 - (Free Research)
While the technology that supports VoIP has been present since the mid-1990s, the ability to quickly alternate between VoIP and circuit-switched networks has come into prominence in the last few years. Access this white paper for a full history and overview of the current mobile communications landscape. 
(WHITE PAPER) READ ABSTRACT |

O'Keeffe & Swartz Chooses HP Networking in Converged Infrastructure Implementation by HP and Intel
March 16, 2011 - (Free Research)
Requiring a high performance, scalable and reliable networking infrastructure at its new facilities, O'Keeffe & Swartz turned to HP. With support for IP telephony a requirement, an HP Converged Infrastructure was deployed, along with Mitel IP telephony and HP Networking Software. 
(CASE STUDY) READ ABSTRACT |

Unified Messaging and Unified Communications by Global Knowledge
February 10, 2009 - (Free Research)
This paper explains various ways unified communications solutions have proven their ability to help organizations solve various problems like, enabling them to transform their business, streamline business processes and reduce costs. 
(WHITE PAPER) READ ABSTRACT |

Network Foundation - Cisco 1700 Series by Cisco Systems
Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies. 
(HARDWARE PRODUCT)

Planning Media Resources for Your VoIP Environment by Global Knowledge
January 25, 2010 - (Free Research)
Media resources are software- or hardware-based components that perform processing on two or more connected media streams. Media Resource design is an important component of overall IP Telephony implementations and care must be taken to ensure that resources are available at the right locations for maximum link efficiency. 
(WHITE PAPER) READ ABSTRACT |

Inter-Process Communications: The Next Leap in Business Productivity by LEGACY - DO NOT USE - Insight
April 2008 - (Free Research)
Inter-Process Communications (IPC) makes up the infrastructure that merges voice, data and video applications over a single network by enhancing IP telephony (VoIP) with technology such as conferencing, call transfers and forwarding. 
(WHITE PAPER) READ ABSTRACT |

Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc.
The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory. 
(SOFTWARE PRODUCT)

Cloud Computing for the Call Center: The Next Revolution by inContact
May 2010 - (Free Research)
The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels. 
(EBOOK) READ ABSTRACT |

Implementing Cisco's Web 2.0 Collaboration Technologies by Global Knowledge
May 2009 - (Free Research)
As technology evolves, there is a never-ending question to designers and implementers: "What is coming next?" The answer is "Collaboration." The move to collaboration is strengthened by the actions of Cisco and Microsoft, as they have each unveiled several collaborative technologies and the means to integrate them utilizing Web 2.0 programming. 
(WHITE PAPER) READ ABSTRACT |

IT Download: LogMeIn Rescue and LogMeIn Rescue + Mobile by LogMeIn, Inc.
January 2012 - (Free Research)
Download your free trial of a software that tackles the issues of delivering efficient, effective IT support to employees – remote or onsite – and customers using disparate computing platforms and mobile devices. 
(TRIAL SOFTWARE) READ ABSTRACT |

Web-Driven Workforce Management Software Branches Out by Infor WFM Workbrain
January 2012 - (Free Research)
This guide details how workforce management (WFM) software companies are incorporating support for mobile devices into their products and offering the application as software-as-a-service (SaaS). Read more to uncover the employee benefits associated with this strategy. 
(EGUIDE) READ ABSTRACT |

Presentation Transcript: Address The End-To-End Challenges Of Mobile Application Delivery With HP Software by Hewlett-Packard Company
January 2012 - (Free Research)
As adoption of mobile enterprise applications increases, it's important to take the necessary measures to ensure performance and security. Read this presentation transcript to find out what you need to know about functional testing for mobile apps, including considerations for native vs. browser-based apps, proof of concept case studies, and more! 
(TRANSCRIPT) READ ABSTRACT |

Webcast: Address the end to end challenges of mobile application delivery with HP Software by Hewlett-Packard Company
January 2012 - (Free Research)
As adoption of mobile enterprise applications increases, it's important that organizations take the necessary measures to ensure performance and security. View this webcast to find out what you need to know about functional testing for mobile apps, including considerations for native vs. browser-based apps, proof of concept case studies, and more! 
(WEBCAST) READ ABSTRACT |

Evolving Your Mobile Marketing Presence: Strategies for Succeeding at Mobile As Both a Device and a Channel by Ektron, Inc.
December 2011 - (Free Research)
Read this Forrester Research Inc. white paper to learn the latest on interactive marketing and how to implement these practices into your mobile marketing stratgieries. 
(WHITE PAPER) READ ABSTRACT |

Securing the Rise of the Mobile Apps Market by VeriSign EMEA
June 2011 - (Free Research)
The emergence of mobile applications has fundamentally changed the way that millions of people around the world work, play, and communicate. Users can now download every type of application imaginable – from games, to maps, to movie and TV shows, to apps that will turn a device into a flashlight, and more – directly to their smart phones... 
(WHITE PAPER) READ ABSTRACT |

Tips For Implementing Workforce Management Software by Infor WFM Workbrain
January 2012 - (Free Research)
Explore this expertly-compiled e-guide to find out how support for mobile devices and Software as a Service (SaaS) WFM could expand the use of  workforce management (WFM) software and help position it as a core enterprise platform. 
(EGUIDE) READ ABSTRACT |

The Lync Server Dial Plan: An Introduction to Preparing for Implementation by Global Knowledge
September 2011 - (Free Research)
Access this resource for an overview of the configuration requirements that enforce calling privileges and call route selection, and discover how a voice policy is implemented. 
(WHITE PAPER) READ ABSTRACT |

Overcoming IP Telephony Performance Issues in a Converged Network by Global Knowledge
August 2009 - (Free Research)
In this white paper, we are going to discuss the application of QoS to networks with media flows installed within them, such as voice and video. We'll see that it is very unnatural for voice to even exist on a data network, because it was never designed to do so. 
(WHITE PAPER) READ ABSTRACT |

Mobility - Aironet 1100 Series by Cisco Systems
The Cisco Aironet® 1100 Series delivers an affordable and upgradable 802.11b wireless LAN (WLAN) solution, setting the enterprise standard for high performance, secure, manageable, and reliable WLANs. 
(HARDWARE PRODUCT)

Metromedia Case Study: Hotels Can Improve Efficiency and Better Manage Guest by BlackBerry
September 2011 - (Free Research)
Access this case study to learn how a hotel developed an application to help coordinates guest requests among employees for addressing things like getting new towels or replacing light bulbs. 
(CASE STUDY) READ ABSTRACT |

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