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Mobile Field Service: Better Collaboration with the Back Office by Epicor Software Corporation

July 31, 2013 - (Free Research)
This resource introduces an enterprise mobile field service strategy that gives you the power to receive and process work orders in the field, allowing you to be more responsive to customer needs and drive success. 
(WHITE PAPER) READ ABSTRACT |

Mobilizing Field Forces on Smartphones by BlackBerry

August 06, 2009 - (Free Research)
This ABI Research white paper examines the use of smartphones as tools for mobile field workers as a replacement for rugged devices. Through interviews with multiple companies with we found that the TCO of owning smartphones was 14% - 85% less than rugged devices. 
(WHITE PAPER) READ ABSTRACT |

Centralized Management Key to Controlling Mobile Communications Cost by Digital Fairway, Inc.

November 2007 - (Free Research)
In this paper, learn why centralized policy management, automated order processing and asset management, and end-user self-service are key ingredients for any organization trying to control the proliferation of wireless mobile devices and spiraling costs. 
(WHITE PAPER) READ ABSTRACT |

Realizing Rapid ROI Through Mobility by BlackBerry

February 2010 - (Free Research)
Companies are reaping the benefits from mobile CRM, field service and sales force automation processes with the latest Research In Motion (RIM) offerings. Read this white paper to learn more! 
(WHITE PAPER) READ ABSTRACT |

Mobility XE Increases Utility Worker Efficiency by NetMotion Wireless

June 2008 - (Free Research)
Using a mobile VPN, workers in the field can quickly and easily access customer information, speeding the time for delivery of service. 
(CASE STUDY) READ ABSTRACT |

Communications Leader Videotron Hopes to save $1.6 Million by Automating Service Calls on Blackberry Smartphones by BlackBerry

February 2009 - (Free Research)
Encumbered by paper-based work orders and instructions relayed verbally, Cable TV company Videotron needed a solution that helped manage service requests in a way that cut costs and service call mistakes. They chose a wireless solution from Blackberry that automates all administrative steps involved in handling a service call. 
(CASE STUDY) READ ABSTRACT |

Legacy Tools: Not Built for Today's Helpdesk by LogMeIn, Inc.

September 2009 - (Free Research)
This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to cut costs. 
(WHITE PAPER) READ ABSTRACT |

Ciber Helps Three Companies Go Mobile with SAP Solutions for Field Service Operations by CIBER, Inc.

March 2013 - (Free Research)
In this resource, learn how three companies successfully implemented mobile solutions to connect their remote workers to back-end SAP ERP systems. Read now to explore the various tools and processes these companies used to create a solid mobile strategy, and discover how they were able to save time, reduce errors, and cut costs. 
(WHITE PAPER) READ ABSTRACT |

Mobile Remote access services from ATT Video by AT&T Corp

October 2011 - (Free Research)
Mobile workers need access to the same tools and applications they use in the office. Mobile Remote Access Services (MRAS) from AT&T provide added security to help keep employees connected to the tools they need to be efficient and productive. 
(WEBCAST) READ ABSTRACT |

Field Service Mobility Best Practices by NetMotion Wireless

June 2011 - (Free Research)
Delivering applications and data to mobile workers is a key initiative among modern organizations. Mobile field initiatives offer tangible benefits, such as improved customer service and productivity.  Learn how a virtual private network (VPN) helps achieve a seamless deployment while providing reliable network connections for mobile workers. 
(WHITE PAPER) READ ABSTRACT |

Real-time Mobile Apps Boost Workforce Productivity by AT&T Corp

October 2011 - (Free Research)
This paper shows ways to combine mobile devices with a robust wireless network and complementary Software-as-a-Service (SaaS)-based offerings that will allow you to choose applications that fit your needs, empowering your workers to make efficient use of time in the field. 
(WHITE PAPER) READ ABSTRACT |

Service Excellence Comes Easy with Antenna Software on Blackberry Smartphones by BlackBerry

February 2009 - (Free Research)
Burdened by slow response times of yesterday's communication technologies, Toshiba America Medical Systems deployed Antenna Software's Field Service Solution to dispatch service calls, help CEs check parts inventory and debrief completed work. The solution had the advantage of integrating with their internal Amdocs Clarify CRM system. 
(CASE STUDY) READ ABSTRACT |

Mobile Application Development: Making It Easier For Developers by SearchSOA.com

September 2009 - (Free Research)
Mobile applications have not only piqued the interest of developers, but also of the average cell phone user. Download this ebook and learn why. 
(EBOOK) READ ABSTRACT |

Connect and Empower Mobile Salespeople by Oracle Corporation

June 2009 - (Free Research)
Read this white paper to learn how a lightweight mobile CRM application - more task - than system-focused - can actually provide useful information and encourage salespeople to utilize it. 
(WHITE PAPER) READ ABSTRACT |

Economic Impact of a BlackBerry Solution in North American Enterprises by BlackBerry

February 2010 - (Free Research)
In this analyst report, Forrester Consulting examines the total economic impact and potential return on investment (ROI) enterprises can realize by deploying mobility solutions using BlackBerry® smartphones and BlackBerry® Enterprise Server software. 
(ANALYST REPORT) READ ABSTRACT |

Mobile NFC in Retail by ComputerWeekly.com

November 2012 - (Free Research)
This report from the GSMA explains the opportunities for NFC Mobile communications in retail. 
(ESSENTIAL GUIDE) READ ABSTRACT |

eBook: Leveraging CRM to increase sales effectiveness in a challenging economy by Aplicor

April 2009 - (Free Research)
Sales departments are under increased pressure during these difficult times, as converting leads, moving sales along the pipeline and meeting sales quotas will be challenging this year. What's more, many companies will be raising quotas for their sales teams in 2009, according to recent research from the sales consultancy firm CSO Insights. 
(EBOOK) READ ABSTRACT |

CIO Survival Guide: The Convergence of Collaboration, Cloud, and Clients by Cisco Systems, Inc.

April 2011 - (Free Research)
Today’s workers demand mobile devices, SaaS and online collaboration tools in order to be more productive. Given that these new consumer-inspired technologies cannot be divorced from the current IT infrastructure, CIOs face difficult questions. Read this paper to learn how CIOs can ensure that they are orchestrating a harmonic convergence. 
(WHITE PAPER) READ ABSTRACT |

The Business Impact Of Mobile Engagement by Salesforce.com

December 2012 - (Free Research)
Smartphones and tablets are game changers for engagement because people carry them everywhere they go. Check out this analyst report to see how mobile engagement transforms services and processes, and get a framework for prioritizing which apps and features will be most useful to your customers and employees. 
(ANALYST REPORT) READ ABSTRACT |

Next-Generation Mobility Platforms, an IDC white paper by Sybase, an SAP company

April 2009 - (Free Research)
In this paper, IDC analyzes the role of next-generation mobile enterprise platforms as organizations seek a more strategic deployment of mobile solutions, and analyzes why mobility is important to enterprise customers. This paper will also identify vital criteria for choosing a next-generation platform. 
(WHITE PAPER) READ ABSTRACT |

Increase Productivity and Effectiveness of Merchandising Audits with the MC35 by Motorola, Inc.

March 2007 - (Free Research)
The MC35's built-in durability delivers reliable performance, even with all day every day use in the retail store. 
(WHITE PAPER) READ ABSTRACT |

Which Off-line CRM solution for Field Force? by Wipro Technologies

October 2009 - (Free Research)
This paper explores four different choices available for offline CRM solution based on SAP platform, namely SAP CRM Mobile Solutions for Laptop users, SAP CRM on Blackberry on other PDA's, CRM Online solution accessed over internet, Offline recording of information using SAP Interactive forms by Adobe. 
(WHITE PAPER) READ ABSTRACT |

Developer's Guide to Mobile Applications by BlackBerry

July 2006 - (Free Research)
This document describes how to extend the BlackBerry Enterprise Solution™ using the BlackBerry Mobile Data System™ (BlackBerry MDS™) to provide a mobile workforce with access to a wide range of corporate data and applications. 
(WHITE PAPER) READ ABSTRACT |

Revitalizing Healthcare Delivery with Mobile Communications: Making the Case for BlackBerry Adoption by BlackBerry

November 2007 - (Free Research)
This paper is the fourth in a four-part series that addresses mobile communications in the healthcare industry. Part Four zeroes in on the features and capabilities that make BlackBerry smartphones an ideal match for healthcare industry requirements. 
(WHITE PAPER) READ ABSTRACT |

Best Practices for Effective Wireless Transformation Series - Episode 1 by Alcatel-Lucent

September 2010 - (Free Research)
In this podcast episode, Jean discusses changes in the wireless marketplace, how new devices are creating a need for greater intelligence in the network, and the key factors service providers should consider when planning a migration to address mobile data traffic demands. 
(PODCAST) READ ABSTRACT |

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