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Communications Leader Videotron Hopes to save $1.6 Million by Automating Service Calls on Blackberry Smartphones by BlackBerry

February 25, 2009 - (Free Research)
Encumbered by paper-based work orders and instructions relayed verbally, Cable TV company Videotron needed a solution that helped manage service requests in a way that cut costs and service call mistakes. They chose a wireless solution from Blackberry that automates all administrative steps involved in handling a service call. 
(CASE STUDY) READ ABSTRACT |

Mobilizing Field Forces on Smartphones by BlackBerry

August 06, 2009 - (Free Research)
This ABI Research white paper examines the use of smartphones as tools for mobile field workers as a replacement for rugged devices. Through interviews with multiple companies with we found that the TCO of owning smartphones was 14% - 85% less than rugged devices. 
(WHITE PAPER) READ ABSTRACT |

Mobile Sales Force at Growing Company Benefits from Mobilizing CRM Information to the Field by BlackBerry

February 26, 2009 - (Free Research)
Sales Partnerships needed a way to coordinate the activities of the outsourced sales force services it offers. They wanted a solution that would help maximize the productivity of the sales force by tracking sales activities, handling territory management, and creating a high level of accountability for the sales representatives working... 
(DATA SHEET) READ ABSTRACT |

The iPhone is Here to Stay: What’s an Enterprise to do About it? by Sybase, Inc.

September 04, 2009 - (Free Research)
Read this brochure to learn how iAnywhere Mobile Office offers enhanced network security, data protection, device management, profile administration, cross-platform support, and deployment features all available through Apple’s App Store. 
(BROCHURE) READ ABSTRACT |

eGuide: Windows Mobile 6.5: Enabling Business Mobility, Today and Tomorrow by Microsoft

November 12, 2009 - (Free Research)
In this e-Guide, we recap Windows Mobile OS's evolution and look at the wide array of Windows Mobile-powered devices available to untether today's workforces. 
(EGUIDE) READ ABSTRACT |

Blackberry Solution Increases Customer Service for Corporate Real Estate Company by BlackBerry

February 26, 2009 - (Free Research)
J.J. Barnicke's sales people needed instant access to corporate property information to better serve clients and speed up sales cycles. They also needed wireless access to CRM data This case study explains how J.J. Barnicke is using BlackBerry and the sales force solution to access CRM information about clients. 
(CASE STUDY) READ ABSTRACT |

Efficient Mobile Messaging: Why Windows Phones on Exchange Server is the Best Mix for Your Enterprise by Microsoft

November 20, 2009 - (Free Research)
In this second podcast in a series of three, Augusto Valdez of Microsoft discusses the new mobile messaging features of Exchange 2010. Specifically, Valdez highlights the ease of implementing mobile messaging with Exchange 2010 and how to secure and manage devices once they are deployed in an organization. 
(PODCAST) READ ABSTRACT |

Service Excellence Comes Easy with Antenna Software on Blackberry Smartphones by BlackBerry

February 25, 2009 - (Free Research)
Burdened by slow response times of yesterday's communication technologies, Toshiba America Medical Systems deployed Antenna Software's Field Service Solution to dispatch service calls, help CEs check parts inventory and debrief completed work. The solution had the advantage of integrating with their internal Amdocs Clarify CRM system. 
(CASE STUDY) READ ABSTRACT |

Out of the Cubicle and into the Field - Mobility Matters in Extending Public Service Delivery by BlackBerry

January 2007 - (Free Research)
This paper from the Center for Digital Government explores the drivers and benefits for going mobile in the public sector. It also includes success stories from early adopters, as well as suggestions for getting started. 
(WHITE PAPER) READ ABSTRACT |

The CIO's Guide to Mobile Applications by BlackBerry

January 2005 - (Free Research)
This paper provides a framework for understanding how to build a business case for an enterprise wireless solution that goes beyond email, learn about the potential benefits and costs that are associated with these wireless solution strategies. 
(WHITE PAPER) READ ABSTRACT |

Sharpen Your Competitive Edge with Field Service Applications for BlackBerry by BlackBerry

August 2008 - (Free Research)
With BlackBerry wireless technology and the development of ATSG's wireless workflow applications, we have simplified collecting and managing information to save you money. 
(WEBCAST) READ ABSTRACT |

Four Key Ingredients for Successful Mobile Services by Hewlett-Packard Company

February 2010 - (Free Research)
To compete and succeed in a changing market, mobile service providers need to enhance their voice offerings while delivering innovative new experiences for their customers. Many companies are accomplishing this by consolidating on a single, agile platform that also allows them to launch innovative new services that go beyond voice to video. 
(WHITE PAPER) READ ABSTRACT |

E-Guide: Windows Mobile security tips for the on-the-go pro series - Part 1 Windows mobile security: Get it locked down by Microsoft

January 2010 - (Free Research)
Security for Windows Mobile is a very real concern that cannot be ignored. Learn about the risks connected with mobile devices and some organizational must-haves in this tip. 
(EGUIDE) READ ABSTRACT |

Smartphones Explained by Global Knowledge

January 2010 - (Free Research)
This paper focuses on the smartphone and why it has become the mobile user's preference for accessing mobile networks and the benefits that can be achieved by using them. 
(WHITE PAPER) READ ABSTRACT |

Mobile Wireless (Cellular) Standards by Global Knowledge

January 2010 - (Free Research)
When it comes to understanding mobile wireless (cellular) standards, things can get confusing. There are two significant global cellular standards that are in use today. Mobile handsets, including smartphones, usually are designed to support one or the other. This white paper will help you better understand cellular standards. 
(WHITE PAPER) READ ABSTRACT |

Comparing Research in Motion and Microsoft Mobile Solutions by Microsoft

December 2008 - (Free Research)
This paper compares the Research In Motion BlackBerry solution with the Microsoft® mobile solution by analyzing features of the user experience and the administrator experience. 
(WHITE PAPER) READ ABSTRACT |

eGuide: Defining a cost-effective mobile IT strategy by Dell, Inc. and Intel

September 2009 - (Free Research)
In this series, Craig Mathias explores the various ways mobility solutions can be used successfully and cost-effectively in your enterprise. 
(EGUIDE) READ ABSTRACT |

Revitalizing Healthcare Delivery with Mobile Communications (Part 1) by BlackBerry

November 2007 - (Free Research)
This paper is the first in a four-part series that offers an overview of the current healthcare situation and suggests ways in which wireless technology solutions address healthcare challenges. 
(WHITE PAPER) READ ABSTRACT |

Blackberry Professional Software Boosts Productivity of Manufacturer's Mobile Marketing Representatives by BlackBerry

February 2009 - (Free Research)
Absolute Brilliance installed BlackBerry Professional Software and realized immediate productivity improvements among head office staff and within their mobile marketing team. 
(CASE STUDY) READ ABSTRACT |

Enabling the Profitable Evolution of Mobile Transport to All-IP by Alcatel-Lucent

June 2009 - (Free Research)
As demand for mobile multimedia services increase and average revenue per user declines, mobile service providers must transform their networks to profitably support legacy voice and advanced packet-based services. This paper outlines the challenges associated with transforming the mobile transport network. 
(WHITE PAPER) READ ABSTRACT |

E-Guide: A Strategic Approach to Enabling Mobile Business Applications by BlackBerry

March 2009 - (Free Research)
Today's successful enterprises are discovering that granting mobile access to critical business applications can increase productivity and revenue. 
(E-LEARNING TUTORIAL) READ ABSTRACT |

Considerations for Deploying Mobile Devices on Lotus Notes Domino by BlackBerry

June 2008 - (Free Research)
Discover things you should consider when deploying mobile devices in your Lotus Notes Domino environment. 
(PODCAST) READ ABSTRACT |

FAQs on mobile policies by BlackBerry

April 2008 - (Free Research)
This expert podcast details the criteria for making sure your mobile usage policy fulfills your needs. 
(PODCAST) READ ABSTRACT |

Developer's Guide to Mobile Applications by BlackBerry

July 2006 - (Free Research)
This document describes how to extend the BlackBerry Enterprise Solution™ using the BlackBerry Mobile Data System™ (BlackBerry MDS™) to provide a mobile workforce with access to a wide range of corporate data and applications. 
(WHITE PAPER) READ ABSTRACT |

Choosing an Enterprise-Class Wireless Operating System: A Comparison of Blackberry, iPhone, and Windows Mobile by BlackBerry

June 2009 - (Free Research)
Security considerations remain the single biggest limitation to more aggressive expansion of wireless device usage in many enterprises. This paper will explore some of the key criteria necessary in a mobile OS so that enterprise use of the device will not compromise the integrity of the company's security. 
(WHITE PAPER) READ ABSTRACT |

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