One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions. 

Although Microsoft will continue supporting Windows XP through 2014, enterprises should begin migrating to Windows 7 soon to avoid losing support for their environments from independent software vendors. 

Businesses trying to migrate from SPARC to a more reliable platform often run into a host of obstacles. This podcast discusses the pitfalls of this transition and offers effective migration strategies. 

In this report, we examine the pressing need within organizations and businesses for migration to advanced platforms, as well as the businessbuilding opportunities companies can leverage from the transition. 

With Microsoft recently announcing plans to terminate support for the VB6 IDE and the VB6 runtime, many organizations are looking to migrate their VB6 application. This paper reviews the current migration and modernization solutions for converting valuable software assets from the VB6 platform, as well as 12 tips for handling the migration. 

Double-Take Move provides migration functionality that dramatically reduces the impact and risk of migrations in the data center and across any geographic distance. 

Data migration can be defined as transferring of data between storage types, formats or computer systems, it is required when organizations or individuals change computer systems or upgrade to new systems. 

The lessons from this whitepaper are applicable to a wide array of IP transformation programs and technically complex change management projects. 

Getting data moved over to a new server is more than merely copying the most recent files and folders to that machine. File security, permissions, shared folders and local groups facilitating access need to be maintained. 

With Microsoft no longer providing support for the VB development environment, now is the time to migrate to VB.NET, C# or Java. Migration requires deep understanding of the legacy as well as extensive knowledge of the target environment. Read this paper to learn how Transoft can help your organization migrate your VB applications. 

This guidebook provides the answers with a series of detailed sections including essential activities such as planning, forecasting, risk management, team selection, communication and collaboration. 

In this mediacast, Exchange expert, Lee Benjamin, discusses how to make the transition from your current Exchange version or how to migrate from a different messaging platform to Exchange 2010. Learn about the new features of Exchange 2010 and which requirements you should keep in mind to ensure a successful transition. 

Read this IT briefing for a discussion of Symantec's seven steps to migrating to Windows 7, based on the webcast of the same name.