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Level the Customer Service Playing Field with the Cloud by Genesys

March 31, 2013 - (Free Research)
In this paper by Ovum research, discover how mid-market companies can leverage the cloud to improve customer service, and, as a result, get on a more level playing field with bigger competitors. Explore the challenges that mid-size companies face with customer service, and get recommendations for cloud adoption tailored to service organizations. 
(WHITE PAPER) READ ABSTRACT |

Introducing Social Business for the Mid-Market by IBM

April 09, 2013 - (Free Research)
Consult this resource to learn more about the insight Aberdeen research discovered by studying 229 mid-sized companies. They looked to uncover if there were specific characteristics that made companies more interested in using social business. 
(WHITE PAPER) READ ABSTRACT |

Maximize the Value of On-Demand CRM with On-Demand Reporting by Business Objects

August 2007 - (Free Research)
Improving the overall quality of your company’s decision-making process results also improves the overall effectiveness of your business. This paper explains how reporting will help your organization make better decisions, and how on-demand reporting allows you to accomplish this task in a fast, cost-effective, and easy-to use manner. 
(WHITE PAPER) READ ABSTRACT |

Get the Facts: Real-Time, On-Demand Information for Business Intelligence and Data Integration by Vision Solutions

December 2008 - (Free Research)
This white paper shows how a software-based data replication solution can drive value by providing simplified, on-demand enterprise-wide data sharing and right-time data integration for any business. 
(WHITE PAPER) READ ABSTRACT |

Performance Management: What the Mid-Market Can Learn from Large Enterprises by SAP America, Inc.

January 2012 - (Free Research)
This white paper features results from a study by Aberdeen Group on mid-sized (or mid-market) organization on performance management. 
(ANALYST REPORT) READ ABSTRACT |

IP Telephony for Mid-Sized Companies : Current trends and what’s in store for the future by Cisco Systems, Inc.

November 2011 - (Free Research)
This e-guide highlights the top 5 trends in enterprise IP telephony and how you can improve collaboration and reduce costs. Uncover what you can expect for the future of IP telephony, what SIP trunking really means and how to take full advantage of its benefits 
(EGUIDE) READ ABSTRACT |

IP Telephony for Mid-Sized Companies : Current trends and what’s in store for the future by Cisco Systems, Inc.

June 2011 - (Free Research)
This e-guide highlights the top 5 trends in enterprise IP telephony and how you can improve collaboration and reduce costs. Uncover what you can expect for the future of IP telephony, what SIP trunking really means and how to take full advantage of its benefits 
(EGUIDE) READ ABSTRACT |

Replicate Sales Success - Clone Your Star Salespeople by Oracle Corporation

July 2008 - (Free Research)
Companies today need to differentiate themselves by focusing on how they sell, not what they sell, customer relationship management (CRM) can play a pivotal role in achieving that differentiation. 
(WHITE PAPER) READ ABSTRACT |

One Stop Data: Gaining Access to Enterprise, Customer, Business Intelligence by Advent Global Solutions Inc.

March 2012 - (Free Research)
This expert e-guide discusses next-generation BI software, in particular customer relationship management (CRM) analytics and how these factors complement the SMB market. 
(EGUIDE) READ ABSTRACT |

Value Proposition for IBM Power Systems as Database Server in Midsize Companies - Cost Comparisons for Linux by IBM

September 2008 - (Free Research)
This ITG report shows the advantages of the IBM Power platform for Linux database serving in mid-sized companies. It will discuss the use of IBM Power servers for core database serving and give a number of reasons to consider the Power platform. 
(WHITE PAPER) READ ABSTRACT |

Five Ways to Differentiate Your Customer Service Offering Using the Cloud by Genesys

March 2012 - (Free Research)
Implementing new technologies to enable multi-channel customer service isn't always easy, especially for mid-size organizations that are trying to balance costs with customer personalization. Access this white paper to learn why a cloud-based contact center could be the answer for better service at a lower cost. 
(WHITE PAPER) READ ABSTRACT |

Realizing the Promise of Integration by Emanio Inc.

April 2008 - (Free Research)
Learn how you can ensure your ERP and CRM implementation projects go smoothly and within budget. Achieve rapid ROI with the ability to easily implement, grow and support your applications as well as provide data uniformity throughout your company. 
(WHITE PAPER) READ ABSTRACT |

Success On An International Scale: What An ERP System Can Offer by Sage Software

September 2013 - (Free Research)
Discover guidelines for mid-sized organizations looking to expand internationally, and find out why a solid ERP system is critical to success. 
(WHITE PAPER) READ ABSTRACT |

Mid-Market Analytics in North America: Transforming Data into Insight by IBM

July 2013 - (Free Research)
For mid-sized organizations, business analytics offers the ability to transform data into insight and uncover opportunities for growth and competitive advantage. This research shows how some of the best companies are utilizing business analytics to stay ahead. 
(WHITE PAPER) READ ABSTRACT |

Empowering Mid-Sized Organizations to Illuminate SAP Data by Business Objects

June 2008 - (Free Research)
BusinessObject Edge Series Integration for SAP Solutions is the first and only business intelligence (BI) solution designed specifically for mid-sized organizations that run SAP. Learn about its complete set of award-winning BI capabilities in this paper. 
(WHITE PAPER) READ ABSTRACT |

Enterprise Information Management, Enterprise Content Management, Master Data Management - How Do They Fit Together by IBM

January 2008 - (Free Research)
Enterprise Content Management (ECM) has started to move beyond departmental deployments and into an important competence and infrastructural technology. 
(WHITE PAPER) READ ABSTRACT |

BI and CPM for Small and Mid-sized Enterprises: The Cloud Fits by Host Analytics, Inc

July 2010 - (Free Research)
This paper focuses on business intelligence and corporate performance management in the cloud and how it is beneficial to small and mid-sized businesses. 
(WHITE PAPER) READ ABSTRACT |

Sun and Symantec Open Archive Solution for Mid-sized Companies: Solving your data management and discovery challenges by Sun Microsystems, Inc.

June 2009 - (Free Research)
This white paper will discuss how Sun Microsystems and Symantec have teamed up to create an open archive solution for Mid-sized companies. This archive solution can lower your total storage costs while at the same time improving your ability to search and discover archived data. 
(WHITE PAPER) READ ABSTRACT |

How to Evaluate ERP Systems: Expert tips for small and mid-sized manufacturers by SearchManufacturingERP

May 2011 - (Free Research)
How to evaluate and buy small to mid-sized ERP platforms. 
(EBOOK) READ ABSTRACT |

IT Tipping Point for Mid-sized Companies: Deciding When to Move to Tier 1 ERP by Oracle Corporation

May 2009 - (Free Research)
This white paper will focus on debunking the myth that Tier 1 systems make running the business more difficult, while demonstrating that Tier 1 systems can actually make it easier for growing mid-sized companies to do the things they need to do. 
(WHITE PAPER) READ ABSTRACT |

Proven Value with the Oracle Database Appliance by Oracle Corporation

February 2012 - (Free Research)
This executive brief highlights the data management challenges a California-based organization faced and illustrates how their chosen solution, Oracle Database Appliance, resulted in cost savings and in better overall use of IT resources - and exceeded all expectations. 
(CASE STUDY)

Analyst WP: ESG Proven Value with the Oracle Database Appliance by Oracle and Intel

February 2012 - (Free Research)
This executive brief highlights the data management challenges of a California-based organization faced and illustrates how their chosen solution resulted in cost savings and in better overall use of IT resources – an exceeded all expectations. 
(CASE STUDY) READ ABSTRACT |

Leadership and Technology: A Total-Cost-of-Ownership Comparison for Unified Communications by Cisco Systems, Inc.

July 2012 - (Free Research)
This exclusive whitepaper covers an affordable and effective unified communications solution for mid-market businesses. 
(WHITE PAPER) READ ABSTRACT |

10Gbe in the data center: It's no longer a question of when by Dell, Inc.

November 2013 - (Free Research)
This white paper details the inevitable need for a 10GbE data center and a cost effective way to migrate to one for mid-market organizations. 
(WHITE PAPER) READ ABSTRACT |

Courier Company Uses Blackberry Solution to Help Reduce Operational Costs and Improve Customer Service by BlackBerry

February 2009 - (Free Research)
In order to monitor and manage a workforce of independent drivers, the BlackBerry® Enterprise Solution was matched with Air-Trak, a solution that allows companies to track deliveries and receive almost instant updates on driver locations. Read on to discover how this improved operations for a mid-size courier company. 
(CASE STUDY) READ ABSTRACT |

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