This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to cut costs. 

Learn how to integrate change management into a document library using SharePoint's own framework. 

Microsoft made some big improvements in SharePoint 2010, but a few problems remain that still annoy SharePoint administrators. In this month's issue, find out what's good and what's not so good in the newest version of SharePoint. Also in this issue, get started on SharePoint capacity planning, and learn how to automate SharePoint governance. 

Interested in knowing the impact Windows 7 operating system can have on your business? If so, please join Tony Piltzecker, Server Partner Technology Specialist, Microsoft Corporation, for this webcast and learn about the hottest new capabilities in Windows 7. 

Before investing in an event management solution, you’ll want to know how the product will fit within your overall event-to-incident and problem management processes, including workflow, escalation and integration with service desk tools. Gartner assesses the vendor landscape in their latest Magic Quadrant for IT Event Correlation and Analysis. 

FACTS® WDS™ (Work Distribution System) module is an electronic claim workflow management system for your adjusters. 

View this screencast to learn about a new management approach for virtual and physical systems that helps reduce data center complexity. Discover how this tool combines provisioning, patching, managing and monitoring through a single console to enable IT pros to gain control over system sprawl and provide more flexible infrastructures. 

Where can you find one complete and highly secure suite of productivity tools that all work together? With cloud services, you can deliver fully hosted online productivity tools for real-time communication and collaboration that are all designed to work together. The Microsoft Business Productivity Online Suite is one stop shopping in the cloud. 

Common problems with interdepartmental handling of customer issues include a mismatch of priorities, no shared understanding of customer impact, and overall communication problems between teams. The solution is to create enterprise-wide workflow and visibility.. 

The Microsoft® Deployment Toolkit (MDT) 2008 provides unified processes and tools for desktop and server OS deployment using a common deployment console and a collection of best practices. The toolkit provides a single mechanism for image creation and an automated installation process to reduce deployment time. 

View this webcast to see how that Microsoft Dynamics CRM 4.0 gives you the capability to easily create and maintain a clear view of customers from first contact through purchase and post sales. 

Join experts from HP and Novell in this webcast as they discuss how to empower your SAP solutions, deliver the right information to the right people at the right time, and execute upgrades and migrations successfully.