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Featured Sponsors
Insurance Providers Accelerate Business Performance with Sybase IQ by Sybase, an SAP company
August 09, 2011 - (Free Research)
In today’s market, healthcare insurance providers face unprecedented challenges. Customer demands have never been greater and regulatory pressures have never been more pervasive. Access this white paper to learn about a server for data warehousing and analytics that supports complex queries and reporting.
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Is It Time to Consider Automated Classification? Part One: A Better Approach Is Needed by OpenText
March 20, 2013 - (Free Research)
Traditional approaches to records management are becoming obsolete. Automated classification is not yet universally available, so how can you adopt this approach and help it develop? Consult this informative white paper to learn more about how a fresh look at auto classification can benefit your business.
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Transforming Software Delivery: An IBM Rational Case Study by IBM
November 28, 2011 - (Free Research)
In 2007, the IBM Rational Development organization realized they needed to make improvements in their development lifecycle. This white paper explores that transformational journey, highlighting: How to improve team collaboration, why agile practices are essential, how to gain development intelligence and more!
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Driving Sustained Improvements with Supply Chain Metrics and Analytics by SAP America, Inc.
March 21, 2013 - (Free Research)
This resource explains the importance of clear metrics and powerful analytics in a successfully performance management strategy. Continue on to discover how these principles can help you better manage an ever-changing supply chain in a highly volatile world.
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7 Habits of Highly Successful Surveys by Vovici
October 20, 2009 - (Free Research)
Understanding your customer is vital to maintaining and improving loyalty. Learn how to measure customer experience so you can build customer loyalty. Download a copy of the latest Vovici whitepaper 'The Customer Satisfaction Survey' to learn how to understand the major customer experience metrics and more!
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Mobile, Social, Analytics Offer Promise but Demand New Metrics by IBM
March 15, 2013 - (Free Research)
A successful social media analytics endeavor involves changing your business practices and metrics in order to adapt to these new technologies. This expert e-guide explains how your organization should rethink metrics in order to maximize the value of social technologies, analytics, and mobile devices.
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Effectively Balancing Speed, Quality and Cost Metrics by Citrix Online- GoToAssist
October 10, 2011 - (Free Research)
Read this white paper to gain insight to new ways to leverage remote support platforms to create effective dashboards for customer and technical support. Along with recommendations for what to include in service dashboards.
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HR reporting tools: Realize smarter staffing, planning, and budgeting by Ultimate Software
February 27, 2012 - (Free Research)
With proper business intelligence (BI) tools, human resources (HR) is empowered to gain insight into the company's workforce and thus improve overall business efficiency and financials. Read this e-guide for tips on making the most of your workforce data to make educated business decisions.
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Best Practices in the Call Center: A Customer Touch-Point Methodology by Oracle Corporation UK Ltd
October 10, 2012 - (Free Research)
One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.
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Improving the Customer Experience by Consona Corporation
June 14, 2011 - (Free Research)
This SearchCRM.com expert E-Guide explores effective strategies for helping improve the customer experience through knowledge management tools and various social CRM channels. Read this E-Guide to learn how to integrate and strategize these tools for an improved customer experience.
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Salesforce.com's Service Cloud for Dummies by Salesforce.com
April 06, 2010 - (Free Research)
Salesforce.com's Service Cloud doesn’t just track and resolve customer service cases. It lets you participate in the online conversations about your products and services. Now, try the Service Cloud free for 30 days and bridge the gap between your call center, the social Web, and Web self-service. Plus get the free ebook Service Cloud for Dummies!
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Utah Flash Looks Forward To Sell-Out Crowds With Sugar Professional by SugarCRM Inc.
November 08, 2010 - (Free Research)
Read this case study to learn how Utah Flash switched from a legacy system of Excel spreadsheets and hard copy season ticket holder forms to Sugar Professional to track leads and acquire new customers. Continue reading to learn how Utah Flash is now looking forward to sell-out crowds with Sugar Professional.
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FCR Done Right! by Enkata Technologies
April 26, 2012 - (Free Research)
Access this white paper to learn how to build an operational FCR program without sacrificing your budget.
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Presentation Transcript: The Secret to Maximizing Virtualization ROI in the Dynamic Data Center by Akorri
November 18, 2009 - (Free Research)
This presentation transcript details an approach to optimize your virtualized infrastructure performance. Learn how to leverage key performance indicators and cross-domain analytics to plan for future capacity demands and improve service levels. Discover the secret to managing your VMware infrastructure performance for optimal resource utilization.
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Cisco Unified CRM Connector 3.0. by Cisco Systems, Inc.
The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.
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Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.
The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.
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Quest MessageStats™ by Quest Software, now a part of Dell
Quest MessageStats empowers executive management, Information Technology (IT) managers, and Exchange administrators to perform business-critical analysis and reporting on Exchange e-mail infrastructures.
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Best Practices in Creating a Strategic Finance Function by SAP America, Inc.
January 23, 2009 - (Free Research)
the following article will share the results of SAP research as well as APQC's Open Standards Benchmarking Collaborative (OSBC) research. The OSBC research is the first global set of common standards for business processes and data, giving organizations an independent, authoritative resource for evaluating and improving business practices.
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Test Management: Managing quality in the Agile Enterprise by SearchSoftwareQuality.com
March 11, 2013 - (Free Research)
In this E-Book, explore four main concerns in switching to an Agile software development environment: performance metrics, defect tracking, ALM dashboards, and reducing testing costs.
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Test Management: Measuring Quality in the Agile Enterprise by Micro Focus
July 01, 2012 - (Free Research)
The methods of measuring software quality in an agile environment are drastically different from tactics used in traditional IT landscapes. Discover why the "plan the work, then work the plan" technique doesn't work with agile IT, the 10 agile metrics you should be tracking, 3 questions to help determine when to start tracking defects, and more.
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Power Metrics for Data Centers by Intel Corporation
June 30, 2009 - (Free Research)
Some of the most useful benchmarks and metrics in evaluating server performance are provided in this article along with descriptions to help IT managers identify the ones that best fit their organization.
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