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Mobile, Social, Analytics Offer Promise but Demand New Metrics by IBM

March 15, 2013 - (Free Research)
A successful social media analytics endeavor involves changing your business practices and metrics in order to adapt to these new technologies.  This expert e-guide explains how your organization should rethink metrics in order to maximize the value of social technologies, analytics, and mobile devices. 
(EGUIDE) READ ABSTRACT |

Discover information integration and governance in your organization by IBM

May 05, 2011 - (Free Research)
In this presentation transcript, Ron Powell will provide an overview of the information integration and governance theme and discuss the importance of the five topics within that theme: information integration, MDM, data warehousing and analytics, database management and tools, and database security and privacy, and lifecycle management. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Effectively Balancing Speed, Quality and Cost Metrics by Citrix Online- GoToAssist

October 10, 2011 - (Free Research)
Read this white paper to gain insight to new ways to leverage remote support platforms to create effective dashboards for customer and technical support. Along with recommendations for what to include in service dashboards. 
(WHITE PAPER) READ ABSTRACT |

Customer Experience (CX) Metrics and Key Performance Indicators by Oracle Corporation

September 30, 2012 - (Free Research)
This guide was written to help identify or measure those critical CX measurement points that provide feedback on the health and success of a CX initiative. It is intended to familiarize you with important CX measurements and Key Performance Indicators (KPIs) along with providing a definition and a method to calculate their value. 
(WHITE PAPER) READ ABSTRACT |

New Contact Center Metrics to Fit Busy New Customers by Aspect

March 14, 2014 - (Free Research)
View this exclusive e-guide to learn more from Fluss and other CRM experts as they explore the right and wrong way to leverage mobility to reach busy customers, as well as how to implement new contact center metrics to measure the effectiveness of new channels -- including email, chat, and social media. 
(EGUIDE) READ ABSTRACT |

Focusing on SIEM Integration: A 6 Point SIEM Solution Evaluation Checklist by McAfee, Inc.

December 07, 2012 - (Free Research)
Organizations should take careful consideration before implementing a SIEM solution. This expert e-guide will cover six points to consider before selecting a solution and explore the benefits it can bring to your business. 
(EGUIDE) READ ABSTRACT |

Implementing Cloud Storage Metrics to Improve Efficiency by Intel

October 05, 2011 - (Free Research)
Access this resource to learn about a storage metrics methodology that can expand to both the private cloud and traditional enterprise environments. 
(WHITE PAPER) READ ABSTRACT |

E-Guide: Application Lifecycle Management Tools and Processes by Hewlett-Packard Company

March 01, 2012 - (Free Research)
CIOs are always looking for ways to deliver higher quality software faster, especially in today's bottleneck-prone Agile and iterative environments. As this e-guide explains, streamlining the number of software quality metrics you use as well as implementing lifecycle virtualization can significantly improve your development efficiency. 
(EGUIDE) READ ABSTRACT |

The Truth about Agent Vs. Agentless Monitorinng: A Short Guide to Choosing the Right Solution by uptime software inc.

July 1967 - (Free Research)
When selecting an enterprise-level monitoring solution, one of the first decisions the IT department needs to make is whether to opt for an agent based, or agentless monitoring solution. This paper helps you arrive at a decision. 
(WHITE PAPER) READ ABSTRACT |

Got Bad Data? Part 2 - Applying Business Analytics Webinar Series by SAS

June 2009 - (Free Research)
SAS presents part 2 of their webinar series “"Got Bad Data?”. In this latest installment, we'll be discussing the Business analytics framework, data quality as a process, data collection, following data flows and uses, data quality and metrics, and continuous learning and improvement. 
(WEBCAST) READ ABSTRACT |

Approaches for Agile development teams by IBM

June 2012 - (Free Research)
This expert e-guide discusses the different approaches for agile development teams. Learn about a handful of methods from experts Mary LeMieux-Ruibal, Mirkeya Capellan and Lisa Crispin, including focusing more on trends than numbers, employing a risk-based testing approach, calculating testing costs and much more. 
(EGUIDE) READ ABSTRACT |

Service and Support: Made to Measure Using Consona Analytics as a Roadmap to Success by Consona Corporation

October 2009 - (Free Research)
Management 101 tells us that success in business starts with setting goals and measuring progress toward them. Service and support success requires that all stakeholders know where they’re going and how they’re doing. 
(WHITE PAPER) READ ABSTRACT |

HR Analytics- Driving Return on Human Capital Investments by Oracle Corporation

November 2009 - (Free Research)
This white paper demonstrates how the increased power of having metrics and analytic insight can align core HR business processes with organizational goals and strategies and help ensure organizations make the right business decisions today for tomorrow. 
(WHITE PAPER) READ ABSTRACT |

The Value of Performance Metrics in Managing IT Service by CA Technologies.

July 2010 - (Free Research)
Read this paper to learn how CA Technologies is helping IT manage changing environments and assure service levels across the enterprise. 
(WHITE PAPER) READ ABSTRACT |

Building a Tangible ROI for Data Quality by Harte-Hanks Trillium Software

March 2012 - (Free Research)
This white paper covers common issues and recommendations on building a business case for data quality initiatives. 
(WHITE PAPER) READ ABSTRACT |

Reducing the Cost of SOA Integration: The Message-Driven ESB Effect by Fiorano Software, Inc.

August 2008 - (Free Research)
Fiorano has developed the only Message-Driven Service Orientated Architecture platform deployed on a peer-to-peer Enterprise Service Bus. Learn how it can help CIO's solve their highly constrained and demanding SOA Integration problems. 
(WHITE PAPER) READ ABSTRACT |

Accelerate the delivery of modern applications by Hewlett-Packard Company

September 2011 - (Free Research)
An IT modernization project will be unique to your business, and to successfully manage it you'll need the appropriate tools, resources, and best practices throughout the process. Read this paper to get a framework for initiating your modernization efforts. 
(WHITE PAPER) READ ABSTRACT |

6 Key Metrics for Measuring Lean Success by Infor

September 2008 - (Free Research)
This webcast by IndustryWeek discusses the key metrics your company can use to help ensure you accomplish you lean goals. It brings together members of the manufacturing community to discuss strategic and operational initiatives. 
(WEBCAST) READ ABSTRACT |

How Does your Service Measure Up? Getting to Grips with Metrics by GoToAssist

July 2011 - (Free Research)
This quick guide will identify some of the most popular metrics that you should be measuring, look at ways in which you can measure them, and how to utilize these measures to improve your service delivery. 
(WHITE PAPER) READ ABSTRACT |

Quick Guide: Getting to Grips with Service Desk Metrics by Citrix Online UK

April 2011 - (Free Research)
This quick guide from Service Desk Institute identifies the most popular industry metrics that you should be employing, considers the best ways to measure them and demonstrates how to utilise these measures to improve your service delivery. 
(WHITE PAPER) READ ABSTRACT |

How to: Establishing a baseline for manufacturing metrics by IQMS

October 2013 - (Free Research)
Fore a look at mission-crticial metrics, this e-guide provides an overview of Overall Equipment Effectiveness (OEE) metrics and the Supply Chain Operations Reference (SCOR) model, addressing the fundamental tenets and benefits of each. 
(EGUIDE) READ ABSTRACT |

Using Performance Drivers to Enhance Business Success: Identifying, Visualizing and Analyzing Key Performance Drivers (KPD metrics) by myDIALS Inc.

November 2009 - (Free Research)
This paper examines performance metrics and focuses on the nature, identification and use of Key Performance Drivers to enhance business success. It illustrates how these KPD metrics can be visualized and logically related to the Key Performance Indicators that measure those outcomes. 
(WHITE PAPER) READ ABSTRACT |

Quest MessageStats™ by Dell Software

Quest MessageStats empowers executive management, Information Technology (IT) managers, and Exchange administrators to perform business-critical analysis and reporting on Exchange e-mail infrastructures. 
(ASP & SOFTWARE PRODUCT)

Dell/EMC CX4 Exchange Performance by Dell, Inc.

October 2008 - (Free Research)
This white paper takes a high-level look at the features and functionality that make the CX4 an excellent choice for Microsoft Exchange and other electronic mail systems. It examines new features, discusses disaster recovery and VMware integration, and provides a brief example of CX4's performance in Exchange environments. 
(WHITE PAPER) READ ABSTRACT |

QuickSpecs HP Vertica V2400 Analytics System by Vertica Systems

September 2011 - (Free Research)
Choosing the right analytics platform is confusing. With excellent performance, scalability, reliability, and ease of use, HP Vertica Data Analytics platform is the system for your important data and information metrics tasks. Best of all it comes all set up with HP hardware, software, Red Hat Linux operating system installed and a year of support. 
(WHITE PAPER) READ ABSTRACT |

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