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Consult the new dictionary for customer experience KPIs by Oracle Corporation

September 30, 2012 - (Free Research)
This guide was written to help identify or measure those critical CX measurement points that provide feedback on the health and success of a CX initiative. It is intended to familiarize you with important CX measurements and Key Performance Indicators (KPIs) along with providing a definition and a method to calculate their value. 
(WHITE PAPER) READ ABSTRACT |

How Do You Measure Up Against Top IT Service Provider Benchmarks? 13 Must See Charts by Autotask Corporation

February 04, 2014 - (Free Research)
This graphic whitepaper features 13 charts that will show you how your IT department compares to some of the top service providers. 
(WHITE PAPER) READ ABSTRACT |

Service and Support: Made to Measure Using Consona Analytics as a Roadmap to Success by Consona Corporation

October 01, 2009 - (Free Research)
Management 101 tells us that success in business starts with setting goals and measuring progress toward them. Service and support success requires that all stakeholders know where they’re going and how they’re doing. 
(WHITE PAPER) READ ABSTRACT |

Best Practices in Creating a Strategic Finance Function by SAP America, Inc.

January 23, 2009 - (Free Research)
the following article will share the results of SAP research as well as APQC's Open Standards Benchmarking Collaborative (OSBC) research. The OSBC research is the first global set of common standards for business processes and data, giving organizations an independent, authoritative resource for evaluating and improving business practices. 
(WHITE PAPER) READ ABSTRACT |

Charting Your Analytical Future - From Insight to Foresight with Business Intelligence and Predictive Analytics Webinar by IBM

May 08, 2014 - (Free Research)
View this on-demand webcast to learn the value of business intelligence and predictive analytics for more precise, accurate and timely decisions. 
(WEBCAST) READ ABSTRACT |

Oracle Scorecard and Strategy Management by Oracle Corporation

June 08, 2010 - (Free Research)
Read this data sheet for an explanation of how the Oracle Scorecard and Strategy Management solution enables organizations to provide a framework that organizes strategic thinking and performance management. 
(DATA SHEET) READ ABSTRACT |

eGuide HR Metrics Key to Strategic Planning by Workday

May 22, 2013 - (Free Research)
In this expert e-guide, human resources (HR) leaders will learn how to more effectively apply HR analytics by improving the ways they find, interpret, and use data. Read on now to get started. 
(EGUIDE) READ ABSTRACT |

Business Process Management and Enterprise Architecture for Better Business Outcomes by IBM

June 24, 2010 - (Free Research)
This webcast explores how WebSphere and IBM Rational work together to help businesses achieve strategic objectives with reduced risk and cost and also for translating business vision and strategy into architectural change. 
(WEBCAST) READ ABSTRACT |

Executing Your Strategy 5: Engagement by ComputerWeekly.com

February 04, 2014 - (Free Research)
This is the fifth of a six part guide which explains the key steps of the Strategic Execution Framework, developed by the Stanford Advanced Management Programme. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Expert Guidelines and Best Practices: HR Analytics by Kronos Incorporated

August 16, 2013 - (Free Research)
HR metrics such as talent analytics and workforce analytics can help companies identify top performers, foster successful employee retention and talent recruitments programs, and ensure the firm has the proper workforce in place to orchestrate its goals. 
(EGUIDE) READ ABSTRACT |

Financial Guide: How to save Money and Create Value in a Tough Economy by Planon

January 15, 2009 - (Free Research)
Real Estate and Workplace industry metrics and studies strongly suggest that hidden value on the balance sheet can reside within real estate and workplace assets. 
(WHITE PAPER) READ ABSTRACT |

6 strategic metrics that BI tools deliver to HR by Ultimate Software

February 16, 2012 - (Free Research)
Read this informative paper to learn how to choose the right BI tools to enable HR to increase productivity and cut costs. Learn why end-to-end human capital management (HCM) systems with built-in BI tools might be the best and easiest option for your organization. 
(WHITE PAPER) READ ABSTRACT |

Executing your strategy 3: Vision by ComputerWeekly.com

November 25, 2013 - (Free Research)
This is the third of a six part guide explains the key steps of the Strategic Execution Framework, developed to help organisations stay focused on innovation, increase performance, manage change and scale the business. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Contact Center's Strategic Role Within Broader CEM Initiatives by Five9

March 13, 2014 - (Free Research)
This expert e-guide provides best practices for connecting the contact center and IT departments for stronger collaboration and overall CEM success.  Learn more about the strategic role the contact center can play in overall CEM initiatives by reading now. 
(EGUIDE) READ ABSTRACT |

WebFOCUS Business Intelligence Application Development & Deployment by Information Builders Inc. (E-mail this company)

WebFOCUS development and deployment solutions provide easy-to-use Web-based applications for unlimited numbers of users, tailored to their skill level and preferences regardless of location, as well as flexible and intuitive development tools for building applications. 
(SOFTWARE PRODUCT)

Simplify scorecarding: Successfully link strategy to operations by IBM

November 30, 2012 - (Free Research)
Executives and business managers need to know how the business is performing against strategic and operational objectives. However, the large volume of data collected makes it difficult to get a clear, reliable view of performance. View this resource to learn how to overcome these challenges. 
(WHITE PAPER) READ ABSTRACT |

Aberdeen Research: BI for LOB Leaders by IBM

July 31, 2011 - (Free Research)
This research presents a demonstrable connection between analytical adoption, and elevated business performance. This report is based on feedback from 222 executives in May and June 2011, across the globe. 
(ANALYST REPORT) READ ABSTRACT |

6 Key Metrics for Measuring Lean Success by Infor

September 2008 - (Free Research)
This webcast by IndustryWeek discusses the key metrics your company can use to help ensure you accomplish you lean goals. It brings together members of the manufacturing community to discuss strategic and operational initiatives. 
(WEBCAST) READ ABSTRACT |

IFS Enterprise Asset Management - EAM / CMMS by IFS

IFS Enterprise Asset Management (EAM) is an information management system that connects all departments and disciplines within a company, making them an integrated unit. 
(SOFTWARE PRODUCT)

Presentation Transcript: The Secret to Maximizing Virtualization ROI in the Dynamic Data Center by Akorri

November 2009 - (Free Research)
This presentation transcript details an approach to optimize your virtualized infrastructure performance. Learn how to leverage key performance indicators and cross-domain analytics to plan for future capacity demands and improve service levels. Discover the secret to managing your VMware infrastructure performance for optimal resource utilization. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

The Cloud Risk Framework by ComputerWeekly.com

June 2012 - (Free Research)
This unique cloud framework is designed to help organisations assess the financial risks of moving to the cloud. 
(ESSENTIAL GUIDE) READ ABSTRACT |

The Financial Edge™: Fund Accounting Software for Nonprofits by Blackbaud

The Financial Edge gives you all the information you need to make the best financial decisions for today and tomorrow. Think of it as insurance for your organization’s future. 
(ASP & SOFTWARE PRODUCT)

Effectively Leveraging CRM Analytics by MicroStrategy Incorporated

March 2014 - (Free Research)
This expert e-guide discusses how to measure success with mobile, social, and analytics with a new set of metrics. Also, discover Forrester Research Inc. analyst Mike Gualtieri's four steps to developing a customer data management strategy that allows you to successfully leverage analytics. 
(EGUIDE) READ ABSTRACT |

Procurement Lessons Learned from the Economic Downturn (SAP Insider Article) by SAP America, Inc.

September 2011 - (Free Research)
Read this paper to discover the top four tactics employed by best-in-class companies of varied sizes and industries to elevate procurement proficiencies in today's recalcitrant economy, along with the metrics they use to measure their success. 
(WHITE PAPER) READ ABSTRACT |

Sales and Operations Planning: The Key to Continuous Demand Satisfaction by SAP America, Inc.

March 2007 - (Free Research)
Find out how leading companies are designing their sales and operations planning (S&OP) processes to continuously monitor and meet customer demand. 
(WHITE PAPER) READ ABSTRACT |

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