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FINRA: Compliance Guide Social Networks, Web 2.0 and Unified Communications by FaceTime Communications

September 21, 2010 - (Free Research)
This whitepaper sets out some of the key rules, guidelines and associated risks for FINRA member firms and suggests ways that organisations can use technology to protect themselves and their RRs. In addition, it looks at some of the other issues that enterprises may encounter when enabling the new internet. 
(WHITE PAPER) READ ABSTRACT |

E-Guide: Top 3 Trends That Could Influence CIOs by Dell, Inc. and Intel®

March 13, 2012 - (Free Research)
This expert e-guide from SearchCIO.com offers advice on how to capitalize on cloud computing, social networking and big data for big payoffs in both their business and career by examining strategies for shared services, data analytics and consumerization of IT. 
(EGUIDE) READ ABSTRACT |

Using Social Media to Win Over Customers by SearchCRM

March 12, 2013 - (Free Research)
While many businesses are eager to join their customers at the social media party, doing so without the proper internal processes in place could spell disaster. In this brief expert e-book, you can learn how to create a successful social CRM initiative (and valuable customer relations) through implementing the right processes and technologies. 
(EBOOK) READ ABSTRACT |

Customer Experience Exchange E-Zine: Taking a swing at social CRM by SearchCRM

May 16, 2012 - (Free Research)
This edition of the CEM e-zine examines the role social media can play in your company. Learn how Major League Baseball is capitalizing on this revolution to fill its stands even during the darkest of times of the season, why Pinterest is such a success and how Dell measures it's social media success by tracking 22,000 daily online comments. 
(EZINE)

Presentation Transcript: Mobile Strategies, Part 1: Harnessing the IT Consumerization Deluge by Dell, Inc. and Intel®

January 25, 2012 - (Free Research)
This presentation transcript reveals key findings from a recent consumerisation poll and provides recommendations and best practices to help organisations address these key topics. Obtain predictions for the future of the media tablet market and gain insight into five trends that are shaping the consumerisation landscape. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Harnessing Social Media to Boost the Bottom Line by SearchCRM

August 29, 2013 - (Free Research)
Launching a social CRM strategy? It's a good idea, but be careful not to overdo it. Get the keys to effective social CRM. 
(EBOOK) READ ABSTRACT |

Cloud Computing - Latest Buzzword or a Glimpse of the Future? by Google Apps

July 06, 2010 - (Free Research)
Google Apps has the same potential to revolutionize the productivity of IT operations for small to mid-size businesses. The cost savings are immediate, and the potential for innovative collaboration is boundless. Google Apps offers simple, powerful communication and collaboration tools for enterprises of any size. 
(WHITE PAPER) READ ABSTRACT |

Tips For Streamlining a Global Supply Chain by Sage Software

July 23, 2013 - (Free Research)
In this expert e-guide, learn how you can simplify the challenges of enterprise resource planning (ERP) integration and increase efficiency through data consolidation, standardization, and supply chain visibility. 
(EGUIDE) READ ABSTRACT |

Managing Dell PowerEdge C Servers in Hyperscale Environments by Dell, Inc. and Intel®

July 06, 2011 - (Free Research)
When companies run large-scale applications on multiple similar servers, they require a diverse set of tools that are designed for one-to-many system management. This white paper will review different system management options that provide monitoring in hyperscale environments. 
(WHITE PAPER) READ ABSTRACT |

Learning How To Learn Hadoop by Global Knowledge

February 05, 2013 - (Free Research)
Like the problems it solves, Hadoop can be quite complex and challenging. Access this exclusive resource to join Global Knowledge instructor and Technology Consultant Rich Morrow as he leads you through some of the hurdles and pitfalls students encounter on the Hadoop learning path. 
(WHITE PAPER) READ ABSTRACT |

SearchContentManagement eBook: The secrets of effective SharePoint deployments by AvePoint, Inc.

September 12, 2011 - (Free Research)
An eBook to effectively implementing SharePoint with your organization's collaboration technology. 
(EBOOK) READ ABSTRACT |

CRM Analytics: Making the Most of Salesforce data to increase sales efficiency by SearchCRM

April 02, 2013 - (Free Research)
View this white paper to unlock the power behind CRM analytics. It explains how you can develop a view of the customer by analyzing social media data. Find out how to make the most of tweets and Facebook postings by reading this resource now. 
(WHITE PAPER) READ ABSTRACT |

Virtual Data Center E-Zine Vol. 38 The Data Center of the Future by SearchServerVirtualization

April 06, 2012 - (Free Research)
Transitioning to the virtual data center involves taking into account many trends that are just beginning to take off, such as cloud computing, IT consumerization and Big Data. In this expert e-zine, explore how you can take steps to embrace these new technologies and improve the efficiency of your data center. 
(EZINE) READ ABSTRACT |

Mobile, Social Engineering Top Data Security Management Concerns by Thawte Inc.

November 15, 2013 - (Free Research)
This e-guide, from SearchCIO.com, explores how to set up the right policies in order to successfully eliminate mobile, social engineering and data security management concerns. 
(EGUIDE) READ ABSTRACT |

Magic Quadrant for Cloud-Based IT Project and Portfolio Management Services by Innotas

May 13, 2013 - (Free Research)
Cloud-based IT project and portfolio management (PPM) software is gaining popularity, but with all the vendor hype and so many options, choosing the right one can be difficult. In this in-depth Gartner report, explore why so many organizations are turning to cloud-based PPM, and compare the strengths and weaknesses of popular software vendors. 
(WHITE PAPER) READ ABSTRACT |

Mobile, Social, Analytics Offer Promise but Demand New Metrics by IBM

March 15, 2013 - (Free Research)
A successful social media analytics endeavor involves changing your business practices and metrics in order to adapt to these new technologies.  This expert e-guide explains how your organization should rethink metrics in order to maximize the value of social technologies, analytics, and mobile devices. 
(EGUIDE) READ ABSTRACT |

PODCAST: Creating a Competitive Edge: Extending the SharePoint Platform to meet Enterprise 2.0 by Vorsite Corporation

October 2008 - (Free Research)
Listen to this podcast to learn how Vorsite has worked with the world's largest software company to implement an Enterprise 2.0 solution that provided a comprehensive business productivity platform. 
(PODCAST) READ ABSTRACT |

Multi-Channel Contact Center Metrics for Analyzing Customer Satisfaction by Five9

March 2014 - (Free Research)
This exclusive e-guide discusses the contact center metrics necessary to measure customer experience across multiple channels, including: chat, communities, email, social media, text messaging, and more.  Also, get an in-depth look at social media channels and how to avoid the top five pitfalls of social media in the contact center. 
(EGUIDE) READ ABSTRACT |

Best Practices: 10 must-have metrics and benchmarks for better recruiting by SuccessFactors

February 2014 - (Free Research)
To maximize company performance, you need the best talent – and the best talent comes from superior recruiting. This resource counts down 10 must-have metrics and benchmarks for better recruiting. 
(WHITE PAPER) READ ABSTRACT |

Leveraging the Power of Social Media by Oracle Corporation

August 2009 - (Free Research)
Download this free white paper and find out how to "Drive Sales Effectiveness with Enterprise-Ready Web 2.0Solutions," "Harvest Social Knowledge for Customer Service," and learn how "Social CRM Turns Customers into Competitive Advantage." 
(WHITE PAPER) READ ABSTRACT |

New Contact Center Metrics to Fit Busy New Customers by Aspect

March 2014 - (Free Research)
View this exclusive e-guide to learn more from Fluss and other CRM experts as they explore the right and wrong way to leverage mobility to reach busy customers, as well as how to implement new contact center metrics to measure the effectiveness of new channels -- including email, chat, and social media. 
(EGUIDE) READ ABSTRACT |

New Analytics Approach Needed for Contact Center Success by Five9

May 2014 - (Free Research)
This exclusive e-guide features advice from experts on how to take your contact center from good to great with the right metrics for success. You'll also learn how to make better use of the large amounts of social data that are entering CRM systems with the right analytics approach. 
(EGUIDE) READ ABSTRACT |

Contact Center Metrics and Performance Management by Five9

May 2014 - (Free Research)
This expert e-guide provides tips and best practices for working with new contact center metrics to ensure customer satisfaction through every communication channel. Learn how to determine and implement a set of key performance indicators (KPIs) for new channels such as mobile and social media, as well as how to formalize CCPM for optimum results. 
(EGUIDE) READ ABSTRACT |

Measuring Social Media Marketing by Oracle Corporation UK Ltd

February 2014 - (Free Research)
Consult the following research brief to uncover what it takes to measure social media in a way that can deliver actionable insights to drive higher business value. Discover what to track, why, and what other successful businesses are doing to get the most out of social media. 
(WHITE PAPER) READ ABSTRACT |

The Best Best Practice Guide: Benchmarking for Service Desk Success by GoToAssist

November 2010 - (Free Research)
Benchmarking is a critical process for any Service Desk that wants to gauge the quality of their service delivery. Too often, however, desks are overly concerned with industry benchmarks and hitting industry standards for call waiting times, resolution time and the perennial cost per email. Download the SDI best practices guide to learn more! 
(WHITE PAPER) READ ABSTRACT |

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