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FINRA: Compliance Guide Social Networks, Web 2.0 and Unified Communications by FaceTime Communications
September 21, 2010 - (Free Research)
This whitepaper sets out some of the key rules, guidelines and associated risks for FINRA member firms and suggests ways that organisations can use technology to protect themselves and their RRs. In addition, it looks at some of the other issues that enterprises may encounter when enabling the new internet.
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Using Social Media to Win Over Customers by SearchCRM
March 12, 2013 - (Free Research)
While many businesses are eager to join their customers at the social media party, doing so without the proper internal processes in place could spell disaster. In this brief expert e-book, you can learn how to create a successful social CRM initiative (and valuable customer relations) through implementing the right processes and technologies.
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Customer Experience Exchange E-Zine: Taking a swing at social CRM by SearchCRM
May 16, 2012 - (Free Research)
This edition of the CEM e-zine examines the role social media can play in your company. Learn how Major League Baseball is capitalizing on this revolution to fill its stands even during the darkest of times of the season, why Pinterest is such a success and how Dell measures it's social media success by tracking 22,000 daily online comments.
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E-Guide: Top 3 Trends That Could Influence CIOs by Dell, Inc. and Intel®
March 13, 2012 - (Free Research)
This expert e-guide from SearchCIO.com offers advice on how to capitalize on cloud computing, social networking and big data for big payoffs in both their business and career by examining strategies for shared services, data analytics and consumerization of IT.
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Social Working: What to Know About SAP's Social Media Software by SearchSAP
May 10, 2013 - (Free Research)
This four-part expert handbook explores SAP's software options for social media analytics, and investigates how they stack up against other vendors so that you can choose the right textual analysis tool for your business.
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Cloud Computing - Latest Buzzword or a Glimpse of the Future? by Google Apps
July 06, 2010 - (Free Research)
Google Apps has the same potential to revolutionize the productivity of IT operations for small to mid-size businesses. The cost savings are immediate, and the potential for innovative collaboration is boundless. Google Apps offers simple, powerful communication and collaboration tools for enterprises of any size.
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Presentation Transcript: Mobile Strategies, Part 1: Harnessing the IT Consumerization Deluge by Dell, Inc. and Intel®
January 25, 2012 - (Free Research)
This presentation transcript reveals key findings from a recent consumerisation poll and provides recommendations and best practices to help organisations address these key topics. Obtain predictions for the future of the media tablet market and gain insight into five trends that are shaping the consumerisation landscape.
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Managing Dell PowerEdge C Servers in Hyperscale Environments by Dell, Inc. and Intel®
July 06, 2011 - (Free Research)
When companies run large-scale applications on multiple similar servers, they require a diverse set of tools that are designed for one-to-many system management. This white paper will review different system management options that provide monitoring in hyperscale environments.
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Learning How To Learn Hadoop by Global Knowledge
February 05, 2013 - (Free Research)
Like the problems it solves, Hadoop can be quite complex and challenging. Access this exclusive resource to join Global Knowledge instructor and Technology Consultant Rich Morrow as he leads you through some of the hurdles and pitfalls students encounter on the Hadoop learning path.
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Making the most of customer data: CRM analytics by SearchCRM
April 02, 2013 - (Free Research)
View this white paper to unlock the power behind CRM analytics. It explains how you can develop a view of the customer by analyzing social media data. Find out how to make the most of tweets and Facebook postings by reading this resource now.
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Virtual Data Center E-Zine Vol. 38 The Data Center of the Future by SearchServerVirtualization
April 06, 2012 - (Free Research)
Transitioning to the virtual data center involves taking into account many trends that are just beginning to take off, such as cloud computing, IT consumerization and Big Data. In this expert e-zine, explore how you can take steps to embrace these new technologies and improve the efficiency of your data center.
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Mobile, Social, Analytics Offer Promise but Demand New Metrics by IBM
March 15, 2013 - (Free Research)
A successful social media analytics endeavor involves changing your business practices and metrics in order to adapt to these new technologies. This expert e-guide explains how your organization should rethink metrics in order to maximize the value of social technologies, analytics, and mobile devices.
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Leveraging the Power of Social Media by Oracle Corporation
August 2009 - (Free Research)
Download this free white paper and find out how to "Drive Sales Effectiveness with Enterprise-Ready Web 2.0Solutions," "Harvest Social Knowledge for Customer Service," and learn how "Social CRM Turns Customers into Competitive Advantage."
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Unlock the Value of Social Media Data by Hewlett-Packard Limited
January 2012 - (Free Research)
Read this paper now to learn how you can implement social data practices into your current customer analytics program.
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Rethinking analytics: The six steps to a truly social enterprise by SAP America, Inc.
December 2012 - (Free Research)
Leading companies are taking steps to enable real-time, intelligent information sharing throughout their organizations, putting data access and self-service analytics tools into the hands of all of their team members. View this on-demand 30-minute webinar to learn more about transforming your business into a social enterprise
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The Best Best Practice Guide: Benchmarking for Service Desk Success by GoToAssist
November 2010 - (Free Research)
Benchmarking is a critical process for any Service Desk that wants to gauge the quality of their service delivery. Too often, however, desks are overly concerned with industry benchmarks and hitting industry standards for call waiting times, resolution time and the perennial cost per email. Download the SDI best practices guide to learn more!
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Editorial Tip: Measuring the ROI of Social CRM: No easy task by Infor
February 2011 - (Free Research)
As more organizations invest in social channels, the question of value becomes increasingly important. In social media, ROI alone may not tell the value of the effort, and benefits to the business from the customer service approach could be gauged by a variety of factors. Uncover how to measure the real value of an investment in social CRM.
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Editorial Tip: CRM Expert Predictions for 2011 by Infor
February 2011 - (Free Research)
With 2010 behind us, SearchCRM.com asked some industry experts what they see in store for 2011. It's clear that CRM practitioners can look forward to a heavy dose of social CRM, mobile requirements and a continued emphasis on the customer experience.
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KPMG 2012 Global Technology Innovation Survey by ComputerWeekly.com
June 2012 - (Free Research)
<p>China and the US are the countries most likely to come up with disruptive technology breakthroughs over the next four years, but Europe is lagging, this report from KPMG reveals.</p>
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SharePoint E-zine Volume 13: Nailing Down SharePoint Service-Level Agreements by SearchWinIT
August 2009 - (Free Research)
Set the terms for server availability in your SharePoint governance document as part of a service-level agreement. Learn in this month's issue how to create realistic metrics that go hand in hand with governance policies. Looking for a hosting provider for your SharePoint installation? Find out which questions to ask to get the best deal.
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5 Best Practices for Telling Great Stories with Data by Tableau Software
February 2008 - (Free Research)
Data doesn't have to be only fact driven and metric. Learn these five best practices to help you make sense and order out of a disparate collection of facts.
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The Future of Business Collaboration by Citrix Online Go To Meeting
January 2012 - (Free Research)
Watch this on-demand webcast to hear James Ware, executive producer of the Future of Work ? Unlimited, talk about the issues and challenges surrounding remote collaboration and offer guidelines for succeeding in a world characterized by mobility, dispersion, technology and relentless change.
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