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Multichannel Contact Centers: Metrics and Realities by Five9

June 03, 2014 - (Free Research)
This expert e-guide discusses the new multichannel realities of the contact center and explores how technologies have started to reflect these changes, as well as tips for benchmarking these new metrics. While there is no agreed-upon industry standard for call center metrics, you can review 11 of the most important ones inside. 
(EGUIDE) READ ABSTRACT |

New Contact Center Metrics to Fit Busy New Customers by Aspect

March 14, 2014 - (Free Research)
View this exclusive e-guide to learn more from Fluss and other CRM experts as they explore the right and wrong way to leverage mobility to reach busy customers, as well as how to implement new contact center metrics to measure the effectiveness of new channels -- including email, chat, and social media. 
(EGUIDE) READ ABSTRACT |

Mobile, Social, Analytics Offer Promise but Demand New Metrics by IBM

March 15, 2013 - (Free Research)
A successful social media analytics endeavor involves changing your business practices and metrics in order to adapt to these new technologies.  This expert e-guide explains how your organization should rethink metrics in order to maximize the value of social technologies, analytics, and mobile devices. 
(EGUIDE) READ ABSTRACT |

eGuide HR Metrics Key to Strategic Planning by Workday

May 22, 2013 - (Free Research)
In this expert e-guide, human resources (HR) leaders will learn how to more effectively apply HR analytics by improving the ways they find, interpret, and use data. Read on now to get started. 
(EGUIDE) READ ABSTRACT |

Expert Guidelines and Best Practices: HR Analytics by Kronos Incorporated

August 16, 2013 - (Free Research)
HR metrics such as talent analytics and workforce analytics can help companies identify top performers, foster successful employee retention and talent recruitments programs, and ensure the firm has the proper workforce in place to orchestrate its goals. 
(EGUIDE) READ ABSTRACT |

Approaches for Agile development teams by IBM

June 14, 2012 - (Free Research)
This expert e-guide discusses the different approaches for agile development teams. Learn about a handful of methods from experts Mary LeMieux-Ruibal, Mirkeya Capellan and Lisa Crispin, including focusing more on trends than numbers, employing a risk-based testing approach, calculating testing costs and much more. 
(EGUIDE) READ ABSTRACT |

Contact Center Metrics and Performance Management by Five9

May 21, 2014 - (Free Research)
This expert e-guide provides tips and best practices for working with new contact center metrics to ensure customer satisfaction through every communication channel. Learn how to determine and implement a set of key performance indicators (KPIs) for new channels such as mobile and social media, as well as how to formalize CCPM for optimum results. 
(EGUIDE) READ ABSTRACT |

Expert Overview: New Data Protection Strategies and Success Metrics by EMC Corporation

July 19, 2013 - (Free Research)
This e-guide explores the basic philosophy behind continuous data protection and how it's making its way into the current backup landscape. 
(EGUIDE) READ ABSTRACT |

E-Guide: Application Lifecycle Management Tools and Processes by Hewlett-Packard Company

March 01, 2012 - (Free Research)
CIOs are always looking for ways to deliver higher quality software faster, especially in today's bottleneck-prone Agile and iterative environments. As this e-guide explains, streamlining the number of software quality metrics you use as well as implementing lifecycle virtualization can significantly improve your development efficiency. 
(EGUIDE) READ ABSTRACT |

New Analytics Approach Needed for Contact Center Success by Five9

May 21, 2014 - (Free Research)
This exclusive e-guide features advice from experts on how to take your contact center from good to great with the right metrics for success. You'll also learn how to make better use of the large amounts of social data that are entering CRM systems with the right analytics approach. 
(EGUIDE) READ ABSTRACT |

Quest MessageStats™ by Dell Software

Quest MessageStats empowers executive management, Information Technology (IT) managers, and Exchange administrators to perform business-critical analysis and reporting on Exchange e-mail infrastructures. 
(ASP & SOFTWARE PRODUCT)

Presentation Transcript: Service Delivery Best Practices: Translating Customer Needs into Network Services by Alcatel-Lucent

November 2008 - (Free Research)
This transcript is a printable version of the webcast presented by enterprise expert Tom Nolle which is designed to help service providers examine the methodology associated with creating optimally profitable services. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Focusing on SIEM Integration: A 6 Point SIEM Solution Evaluation Checklist by SearchSecurity.com

December 2012 - (Free Research)
Organizations should take careful consideration before implementing a SIEM solution. This expert e-guide will cover six points to consider before selecting a solution and explore the benefits it can bring to your business. 
(EGUIDE) READ ABSTRACT |

Intuit QuickBase: Increase Visibility with Web-based Project Management by Intuit QuickBase

Web-based QuickBase from Intuit offers a refreshingly powerful, flexible and affordable solution for busy teams to better manage projects, information and processes. With QuickBase, you can get and keep everyone -- team members, clients, vendors, freelancers -- on the same page with better visibility and accountability for everyone. 
(ASP)

How to Utilize Virtual Hardware Metrics to Ensure Optimal Performance by HP & Intel®

May 2011 - (Free Research)
This expert e-guide from SearchVMware.com highlights key virtual hardware statistics to ensure you choose the best virtual machine for your IT shop. Learn more here. 
(EGUIDE) READ ABSTRACT |

Performance Monitoring Tools and Challenges by Isilon Systems

September 2011 - (Free Research)
Keeping hosts and VM utilizations in check to prevent sprawl is a major task for IT administrators. Access this expert resource to learn tips for monitoring your virtual environment. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Successful Backup & Recovery—Key Metrics and Goals to Achieve by Asigra

June 2013 - (Free Research)
This expert guide from SearchDisasterRecovery.com explores the measures and management tactics for data protection success, particularly if you're using cloud backup services as part of your strategy. 
(EGUIDE) READ ABSTRACT |

Step-by-step Guide to Virtual Infrastructure Management by SearchDataCenter.com

July 2012 - (Free Research)
Though monitoring and managing your virtual infrastructures can be challenging, the right tools and strategies can help you maintain control over your environment. Access this e-guide to gain key tips and best practices for monitoring applications, physical host servers, hypervisors and more. 
(EGUIDE) READ ABSTRACT |

Oracle Exadata Online Forum by Oracle Corporation

February 2011 - (Free Research)
Access this Oracle Exadata Online Forum, where Oracle executives, customers, and industry experts come together to share what extreme performance really means for your business. 
(INFORMATION CENTER)

How Green is Your Storage? by 3PAR

June 2008 - (Free Research)
In this Videocast, renowned storage expert, Jon Toigo, outlines the Green Data Project, provides an overview of green storage and explores other relevant topics. 
(VIDEOCAST) READ ABSTRACT |

Onboarding suppliers to sustainable supply chain by IBM

January 2012 - (Free Research)
It is essential to convey sustainability in a meaningful way to manufacturers and clear manner for suppliers. In this tip guide, you will learn best practices for green manufacturing policies, tips for overcoming resistance to green supply chain management and expert insights to identify and manage performance metrics. 
(EGUIDE) READ ABSTRACT |

E-Guide: Cloud ROI Tips for Finding the Bottom Line by F5 Networks

September 2011 - (Free Research)
Storage experts know it can be difficult to accurately determine cloud ROI. With pay-as-you-grow formulas driving many cloud storage strategies, it can be a challenge to determine which metrics are most reliable. This e-guide examines steps storage managers can follow to accurately calculate their ROI. 
(EGUIDE) READ ABSTRACT |

Improving VDI performance by Nimble Storage

April 2014 - (Free Research)
This expert e-guide explains the options available to help improve storage performance for VDI environments including deploying WAN and LAN accelerators as well as bringing in SSDs which can greatly increase performance. It also explains why storage is critical to the VDI user experience and what the most important metrics to measure storage. 
(EGUIDE) READ ABSTRACT |

Effectively Leveraging CRM Analytics by MicroStrategy Incorporated

March 2014 - (Free Research)
This expert e-guide discusses how to measure success with mobile, social, and analytics with a new set of metrics. Also, discover Forrester Research Inc. analyst Mike Gualtieri's four steps to developing a customer data management strategy that allows you to successfully leverage analytics. 
(EGUIDE) READ ABSTRACT |

Server Virtualization and Storage Management: Better Integration, Specialized Tools by IBM

December 2013 - (Free Research)
This expert e-guide follows the evolution of both storage management and virtualization over the past ten years and describes best practices, vendor plug-ins, and third party tools that can help you meet storage capacity and performance metrics in virtual environments. 
(EGUIDE) READ ABSTRACT |

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