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The Value of Performance Metrics in Managing IT Service by CA Technologies.

July 30, 2010 - (Free Research)
Read this paper to learn how CA Technologies is helping IT manage changing environments and assure service levels across the enterprise. 
(WHITE PAPER) READ ABSTRACT |

VDI Customer Case Study: Athabasca University by Xangati

December 04, 2013 - (Free Research)
This case study explores how Athabasca University was able to use a VDI performance management tool to get detailed metrics and visibility into their servers and desktops in order to detect and remedy performance problems quickly and effectively. 
(CASE STUDY) READ ABSTRACT |

7 Habits of Highly Successful Surveys by Vovici

October 20, 2009 - (Free Research)
Understanding your customer is vital to maintaining and improving loyalty. Learn how to measure customer experience so you can build customer loyalty. Download a copy of the latest Vovici whitepaper 'The Customer Satisfaction Survey' to learn how to understand the major customer experience metrics and more! 
(WHITE PAPER) READ ABSTRACT |

The New CRM Metrics: Putting Them to Work by SearchCRM

January 25, 2013 - (Free Research)
There is added pressure for contact center agents, with customers armed to the teeth with devices to connect with businesses- from tweets to texts to telephone calls. But with proper metrics to gauge their performance and lead to instructive training, some of that pressure can be alleviated. 
(WHITE PAPER) READ ABSTRACT |

Improve Organizational Communications to Drive Business Results by Cisco Systems, Inc.

October 21, 2011 - (Free Research)
As an organization’s workforce becomes increasingly mobile and dispersed, its ability to survive and thrive depends on effective employee communications. Access this resource to learn about collaborative tools that enable increased productivity, business agility and competitive advantage. 
(WHITE PAPER)

The Third Stakeholder: The End-User's Impact on CRM ROI by Knoa Software

September 2008 - (Free Research)
CRM solutions, like Siebel, automate complex business processes where high levels of application performance are crucial. Read this whitepaper to learn best practices in Siebel CRM Performance Management. 
(WHITE PAPER) READ ABSTRACT |

Service and Support: Made to Measure Using Consona Analytics as a Roadmap to Success by Consona Corporation

October 2009 - (Free Research)
Management 101 tells us that success in business starts with setting goals and measuring progress toward them. Service and support success requires that all stakeholders know where they’re going and how they’re doing. 
(WHITE PAPER) READ ABSTRACT |

New Contact Center Metrics to Fit Busy New Customers by Aspect

March 2014 - (Free Research)
View this exclusive e-guide to learn more from Fluss and other CRM experts as they explore the right and wrong way to leverage mobility to reach busy customers, as well as how to implement new contact center metrics to measure the effectiveness of new channels -- including email, chat, and social media. 
(EGUIDE) READ ABSTRACT |

Mobile, Social, Analytics Offer Promise but Demand New Metrics by IBM

March 2013 - (Free Research)
A successful social media analytics endeavor involves changing your business practices and metrics in order to adapt to these new technologies.  This expert e-guide explains how your organization should rethink metrics in order to maximize the value of social technologies, analytics, and mobile devices. 
(EGUIDE) READ ABSTRACT |

Effectively Balancing Speed, Quality and Cost Metrics by Citrix Online- GoToAssist

October 2011 - (Free Research)
Read this white paper to gain insight to new ways to leverage remote support platforms to create effective dashboards for customer and technical support. Along with recommendations for what to include in service dashboards. 
(WHITE PAPER) READ ABSTRACT |

Why Service Level Management is Mission Critical for all IT Service Providers by Autotask Corporation

December 2010 - (Free Research)
Service Level Management is the process of setting benchmarks for service level performance, measuring that performance and ensuring compliance with your service goals and your customers' expectations. Read this whitepaper to learn how to make the most of your Service Level Management (SLM) tools. 
(WHITE PAPER) READ ABSTRACT |

GFI MAX Building Blocks & MSP University Podcast by GFI Software

December 2010 - (Free Research)
This podcast discusses how GFI MAX Building Blocks methodology can help you overcome challenges with converting your clients in Managed Services and start making money. 
(PODCAST) READ ABSTRACT |

The Network Evolution University: Next Generation Networks by SearchNetworking.com

November 2011 - (Free Research)
In order to combat the ever-evolving challenges of today’s networks, it’s time to head back to school in our exclusive Network Evolution University – Featuring three distinct classes and nine progressive learning lessons that explore all there is to know about next generation networks and how to overcome the challenges they present. 
(VIRTUAL SEMINAR) READ ABSTRACT |

Streamlining Systems Management: Red Hat Provides The University of Southern Mississippi With Time-Saving Solution by Red Hat and JBoss

July 2009 - (Free Research)
Managing close to 80 physical servers with limited technical resources can quickly become a challenge for any organization. learn how USM's IT team turned to Red Hat's 'Satellite' to provide a reliable, advanced, open source systems management solution to ease their systems management challenges. 
(CASE STUDY) READ ABSTRACT |

Multichannel Contact Centers: Metrics and Realities by Five9

June 2014 - (Free Research)
This expert e-guide discusses the new multichannel realities of the contact center and explores how technologies have started to reflect these changes, as well as tips for benchmarking these new metrics. While there is no agreed-upon industry standard for call center metrics, you can review 11 of the most important ones inside. 
(EGUIDE) READ ABSTRACT |

New Analytics Approach Needed for Contact Center Success by Five9

May 2014 - (Free Research)
This exclusive e-guide features advice from experts on how to take your contact center from good to great with the right metrics for success. You'll also learn how to make better use of the large amounts of social data that are entering CRM systems with the right analytics approach. 
(EGUIDE) READ ABSTRACT |

Computer Weekly – 26 February 2013: European Commission targets data security by ComputerWeekly.com

February 2013 - (Free Research)
In this week's Computer Weekly, we look at the new IT security proposals from the European Commission and ask whether the benefits will be worth it. We reveal the challenges of managing big data, with help from some industry analysts, and hear from the Open University CIO on IT tools that support learning. Read the issue now. 
(EZINE) READ ABSTRACT |

Using Code Quality Metrics in Management of Outsourced Development and Maintenance by McCabe Software, Inc.

March 2009 - (Free Research)
This paper provides answers to basic questions relating to the management of outsourced development and maintenance. What is the metrics approach to managing sub-contractors? What is the quality of the code expected to be that has been developed by the sub-contractor? Read on for the answers to these and other important considerations. 
(WHITE PAPER) READ ABSTRACT |

Case Study: Implementing BYOD at Wittenberg University by Extreme Networks (E-mail this company)

January 2014 - (Free Research)
This exclusive case study discusses how a university with limited resources was able to use a series of networking tools to centralize mobile management while providing the performance needed to support BYOD. 
(CASE STUDY) READ ABSTRACT |

Case Study - Oxford University Hospitals NHS Trust by Dell and Microsoft

March 2014 - (Free Research)
This video will help you learn how the Oxford University Hospitals NHS Trust was able to revamp their IT infrastructure in order to deliver a secure, mobile workspace to their clinicians and, ultimately, improve access to critical systems and patient care. 
(VIDEO) READ ABSTRACT |

Limoges University Hospital Supports Patient Care through Virtualization by Dell, Inc.

May 2012 - (Free Research)
In this case study, learn why Limoges University Hospital chose to virtualize their servers. 
(WHITE PAPER) READ ABSTRACT |

20 Steps To Delivering The Perfect Order by Sterling Commerce, An IBM Company

March 2009 - (Free Research)
How can business process and applications professionals lead the charge in optimizing the processes and systems to deliver the perfect order? How does a business process and applications professional know the key steps to supporting a perfect order? Forrester has developed a best practices checklist of 20 steps required to support a perfect order. 
(ANALYST REPORT) READ ABSTRACT |

University Deters Data Theft: Using Breakthrough 'Non Stop Laptop Guardian ' Technology by Alcatel-Lucent

February 2008 - (Free Research)
In this case study Charleston Southern University began using Alcatel-Lucent technology. This allowed the school's IT Department to remotely oversee, secure and manage wireless laptop computers, and "lockdown" these devices if lost or stolen. 
(CASE STUDY) READ ABSTRACT |

CW500: Best practice in BYOD by ComputerWeekly.com

September 2013 - (Free Research)
Simon Furber, Network Manager at Brunel University, highlights the key issues to consider when introducing BYOD in your organisation. 
(PRESENTATION) READ ABSTRACT |

Antwerp University Hospital Supports Staff, Patients, and Students with WLAN by Aerohive Networks

March 2014 - (Free Research)
This case study shows how Antwerp University Hospital overcame their WLAN challenges with a more scalable, controller-less solution that supported access for growing numbers of staff and students. 
(WHITE PAPER) READ ABSTRACT |

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