WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..
		Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

The Value of Performance Metrics in Managing IT Service by CA Technologies. July 30, 2010 - (Free Research) Read this paper to learn how CA Technologies is helping IT manage changing environments and assure service levels across the enterprise.  (WHITE PAPER) READ ABSTRACT |

7 Habits of Highly Successful Surveys by Vovici October 20, 2009 - (Free Research) Understanding your customer is vital to maintaining and improving loyalty. Learn how to measure customer experience so you can build customer loyalty. Download a copy of the latest Vovici whitepaper 'The Customer Satisfaction Survey' to learn how to understand the major customer experience metrics and more!  (WHITE PAPER) READ ABSTRACT |

Improve Organizational Communications to Drive Business Results by Cisco Systems, Inc. October 21, 2011 - (Free Research) As an organization’s workforce becomes increasingly mobile and dispersed, its ability to survive and thrive depends on effective employee communications. Access this resource to learn about collaborative tools that enable increased productivity, business agility and competitive advantage.  (WHITE PAPER)

The Third Stakeholder: The End-User's Impact on CRM ROI by Knoa Software September 2008 - (Free Research) CRM solutions, like Siebel, automate complex business processes where high levels of application performance are crucial. Read this whitepaper to learn best practices in Siebel CRM Performance Management.  (WHITE PAPER) READ ABSTRACT |

Service and Support: Made to Measure Using Consona Analytics as a Roadmap to Success by Consona Corporation October 2009 - (Free Research) Management 101 tells us that success in business starts with setting goals and measuring progress toward them. Service and support success requires that all stakeholders know where they’re going and how they’re doing.  (WHITE PAPER) READ ABSTRACT |

Mobile, Social, Analytics Offer Promise but Demand New Metrics by IBM March 2013 - (Free Research) A successful social media analytics endeavor involves changing your business practices and metrics in order to adapt to these new technologies.  This expert e-guide explains how your organization should rethink metrics in order to maximize the value of social technologies, analytics, and mobile devices.  (EGUIDE) READ ABSTRACT |

Effectively Balancing Speed, Quality and Cost Metrics by Citrix Online- GoToAssist October 2011 - (Free Research) Read this white paper to gain insight to new ways to leverage remote support platforms to create effective dashboards for customer and technical support. Along with recommendations for what to include in service dashboards.  (WHITE PAPER) READ ABSTRACT |

Why Service Level Management is Mission Critical for all IT Service Providers by Autotask Corporation December 2010 - (Free Research) Service Level Management is the process of setting benchmarks for service level performance, measuring that performance and ensuring compliance with your service goals and your customers' expectations. Read this whitepaper to learn how to make the most of your Service Level Management (SLM) tools.  (WHITE PAPER) READ ABSTRACT |

GFI MAX Building Blocks & MSP University Podcast by GFI Software December 2010 - (Free Research) This podcast discusses how GFI MAX Building Blocks methodology can help you overcome challenges with converting your clients in Managed Services and start making money.  (PODCAST) READ ABSTRACT |

The Network Evolution University: Next Generation Networks by SearchNetworking.com November 2011 - (Free Research) In order to combat the ever-evolving challenges of today’s networks, it’s time to head back to school in our exclusive Network Evolution University – Featuring three distinct classes and nine progressive learning lessons that explore all there is to know about next generation networks and how to overcome the challenges they present.  (VIRTUAL SEMINAR) READ ABSTRACT |

Streamlining Systems Management: Red Hat Provides The University of Southern Mississippi With Time-Saving Solution by Red Hat and JBoss July 2009 - (Free Research) Managing close to 80 physical servers with limited technical resources can quickly become a challenge for any organization. learn how USM's IT team turned to Red Hat's 'Satellite' to provide a reliable, advanced, open source systems management solution to ease their systems management challenges.  (CASE STUDY) READ ABSTRACT |

Computer Weekly – 26 February 2013: European Commission targets data security by ComputerWeekly.com February 2013 - (Free Research) In this week's Computer Weekly, we look at the new IT security proposals from the European Commission and ask whether the benefits will be worth it. We reveal the challenges of managing big data, with help from some industry analysts, and hear from the Open University CIO on IT tools that support learning. Read the issue now.  (EZINE) READ ABSTRACT |

The Social Customer ebook "Rethinking Customer Service: The Call Center as Corporate Information Hub" by SAP America, Inc. December 2011 - (Free Research) This e-book looks at how the call center in particular can help drive a proactive, rather than reactive, approach to business. Experts from the call center world share strategies and mindset shifts that must take place as customers demand more and more information about the products and services that they consume.  (WHITE PAPER) READ ABSTRACT |

University Deters Data Theft: Using Breakthrough 'Non Stop Laptop Guardian ' Technology by Alcatel-Lucent February 2008 - (Free Research) In this case study Charleston Southern University began using Alcatel-Lucent technology. This allowed the school's IT Department to remotely oversee, secure and manage wireless laptop computers, and "lockdown" these devices if lost or stolen.  (CASE STUDY) READ ABSTRACT |

Computer Weekly – 21 May 2013: How Marks & Spencer innovates through IT by ComputerWeekly.com May 2013 - (Free Research) In this week's Computer Weekly: M&S CIO Darrell Stein tells us how technology is changing the retailer as it develops its multichannel strategy. Our latest buyer's guide looks at mobile device management. And with many public sector IT workers being laid off through austerity cuts, we find out how to get a private sector job.  (EZINE) READ ABSTRACT |

Computer Weekly – 23 April 2013: Time runs out for Windows XP – what should you do? by ComputerWeekly.com April 2013 - (Free Research) In this week's Computer Weekly, with less than a year until Microsoft ends support for Windows XP, we examine the options for the many firms still using the operating system. The PC market has seen a record slump in sales - what does it mean for the IT industry? Plus, we evaluate progress in moving software to the cloud. Read the issue now.  (EZINE) READ ABSTRACT |

University of Arkansas Success Story by SUSE June 2012 - (Free Research) Inside this case study, discover how SUSE Linux Enterprise Server for System z enabled the University of Arkansas to obtain a highly reliable and scalable computing environment, maximize their IT staff’s efficiency, and ultimately support their goal of offering cloud-based computing resources to academic institutions worldwide.  (CASE STUDY) READ ABSTRACT |

Computer Weekly - 10 January 2012: What’s in store for IT this year? by ComputerWeekly.com January 2012 - (Free Research) In this week’s issue of Computer Weekly, we look at the key trends and technologies that will be on IT leaders’ agenda in 2012. Our first Buyer’s Guide of the year examines how IT consumerisation will affect business technology; and Home Office IT director Denise McDonagh tells us why government IT isn’t working. Download the new issue now.  (EZINE)

Computer Weekly - 10 January 2012: What’s in store for IT this year? by ComputerWeekly.com January 2012 - (Free Research) In this week’s issue of Computer Weekly, we look at the key trends and technologies that will be on IT leaders’ agenda in 2012. Our first Buyer’s Guide of the year examines how IT consumerisation will affect business technology; and Home Office IT director Denise McDonagh tells us why government IT isn’t working. Download the new issue now.  (EZINE)

Using Code Quality Metrics in Management of Outsourced Development and Maintenance by McCabe Software, Inc. March 2009 - (Free Research) This paper provides answers to basic questions relating to the management of outsourced development and maintenance. What is the metrics approach to managing sub-contractors? What is the quality of the code expected to be that has been developed by the sub-contractor? Read on for the answers to these and other important considerations.  (WHITE PAPER) READ ABSTRACT |

Driving Sustained Improvements with Supply Chain Metrics and Analytics by SAP America, Inc. March 2013 - (Free Research) This resource explains the importance of clear metrics and powerful analytics in a successfully performance management strategy. Continue on to discover how these principles can help you better manage an ever-changing supply chain in a highly volatile world.  (WHITE PAPER) READ ABSTRACT |

Case Study: University College London Hospitals (UCLH) by IBM December 2010 - (Free Research) This case study explains how UCLH implemented a patient tracking system (PTS) with Lombardi Teamworks at its core, which alerts them when a patient is delayed in their treatment pathway before they go over their 18wkRTT and allows them to only have to enter patient information once into the system instead of multiple times.  (CASE STUDY) READ ABSTRACT |

eGuide HR Metrics Key to Strategic Planning by Workday May 2013 - (Free Research) In this expert e-guide, human resources (HR) leaders will learn how to more effectively apply HR analytics by improving the ways they find, interpret, and use data. Read on now to get started.  (EGUIDE) READ ABSTRACT |

20 Steps To Delivering The Perfect Order by Sterling Commerce, An IBM Company March 2009 - (Free Research) How can business process and applications professionals lead the charge in optimizing the processes and systems to deliver the perfect order? How does a business process and applications professional know the key steps to supporting a perfect order? Forrester has developed a best practices checklist of 20 steps required to support a perfect order.  (ANALYST REPORT) READ ABSTRACT |

Editorial Tip: CRM Expert Predictions for 2011 by Infor February 2011 - (Free Research) With 2010 behind us, SearchCRM.com asked some industry experts what they see in store for 2011. It's clear that CRM practitioners can look forward to a heavy dose of social CRM, mobile requirements and a continued emphasis on the customer experience.  (EGUIDE) READ ABSTRACT |

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