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Metrics That Matter: An Intelligent Approach for IT Service Providers by Autotask Corporation

January 24, 2014 - (Free Research)
This whitepaper details the growth in business analytics and how data can be leveraged to get a leg up on the competition. 
(WHITE PAPER) READ ABSTRACT |

Got Bad Data? Part 2 - Applying Business Analytics Webinar Series by SAS

June 25, 2009 - (Free Research)
SAS presents part 2 of their webinar series “"Got Bad Data?”. In this latest installment, we'll be discussing the Business analytics framework, data quality as a process, data collection, following data flows and uses, data quality and metrics, and continuous learning and improvement. 
(WEBCAST) READ ABSTRACT |

Customer Satisfaction with Email Archiving Systems by Sunbelt Software

January 29, 2010 - (Free Research)
Email archiving is rapidly becoming a critical best practice for organizations of all sizes and across all industries. This white paper compares Sunbelt Exchange Archiver (SEA) with a cross-section of other email archiving offerings, to help decision makers in the evaluation process. 
(WHITE PAPER) READ ABSTRACT |

Five Fundamental Data Quality Practices by Pitney Bowes Business Insight

January 11, 2010 - (Free Research)
When developing or reengineering the enterprise architecture, implementing fundamental data quality practices can reduce the complexity of the data management framework thus reducing effort, risk, and leading to a high degree of trust in enterprise information. Read this paper to learn more about data quality practices and core data services. 
(WHITE PAPER) READ ABSTRACT |

Mortgage Company Uses DataFlux Technology to Improve Reporting, Manage Compliance by DataFlux Corporation

January 14, 2009 - (Free Research)
Read how using DataFlux technology, this financial company implemented a data governance program, creating more complete and accurate data and drastically reducing the time needed to comply with Federal reporting regulations. 
(CASE STUDY) READ ABSTRACT |

Best Practices in Lead Development by KnowledgeStorm Webinars (E-mail this company)

May 11, 2005 - (Free Research)
Learn how your company can change from a lead generation business model to a dynamic lead development process in this joint Webcast from SiriusDecisions and KnowledgeStorm. 
(WEBCAST) READ ABSTRACT |

Building a Tangible ROI for Data Quality by Harte-Hanks Trillium Software

March 13, 2012 - (Free Research)
This white paper covers common issues and recommendations on building a business case for data quality initiatives. 
(WHITE PAPER) READ ABSTRACT |

Cost-Effective Business Intelligence as a Service by Information Builders

December 05, 2011 - (Free Research)
This paper discusses the key requirements for successfully building and deploying SaaS-based business intelligence (BI) applications for external users. It also explains which BI platform is ideal for companies seeking to make vital, timely corporate information available outside the firewall. 
(WHITE PAPER) READ ABSTRACT |

Splunk for Application Management by Splunk

April 03, 2012 - (Free Research)
This paper examines features and benefits of a unified application management structure that can give you real-time data access, custom dashboards, performance metrics and more. 
(WHITE PAPER) READ ABSTRACT |

IBM Lotus Sametime Software Integration with Microsoft Applications: Connecting, Conversing and Collaborating More Conveniently by IBM

March 13, 2009 - (Free Research)
Check out this paper to learn about the many benefits of IBM Lotus Sametime software integration and how it can enhance the collaboration and unified communications capabilities of all your Microsoft Office applications. 
(WHITE PAPER) READ ABSTRACT |

8 Great Ways to Improve Your Quarter-End Analysis and Reporting by Prophix Software

January 27, 2012 - (Free Research)
Read this white paper and learn more on how to use these tools to move beyond reporting and spend more time on the analysis of your key performance indicators. 
(WHITE PAPER) READ ABSTRACT |

Best Practices for Planning and Budgeting by Prophix Software

January 27, 2012 - (Free Research)
Read this white paper to learn more on the best practices that will enable your company to transform its budgeting and planning cycle. 
(WHITE PAPER) READ ABSTRACT |

Faster Sales, More Wins: Devoteam Streamlines Sales Cycle with Jive-Powered Deal Management by Jive Software

June 20, 2013 - (Free Research)
In this case study, discover how Devoteam, a France-based IT consulting firm, implemented a new social sales platform that allowed them to accelerate proposal creation and support deals from prospect to close. Read now to learn how increased collaboration enabled a more streamlined, standardized workflow. 
(CASE STUDY) READ ABSTRACT |

How to write a RFP for Master Data Management: 10 Common Mistakes to Avoid by Siperian, Inc.

September 01, 2007 - (Free Research)
Critical master data management (MDM) functionality can be easily overlooked when request for proposals (RFPs) are narrowly focused on a single business data type. Ensure success by avoiding 10 costly mistakes when writing your RFP. 
(WHITE PAPER) READ ABSTRACT |

Data Quality Considerations in Master Data Management Structure by Pitney Bowes Group 1 Software

September 13, 2011 - (Free Research)
This white paper discusses the challenges, solutions and importance of data management consolidation within an organization. 
(WHITE PAPER) READ ABSTRACT |

Data Quality: The Foundation of Operational Effectiveness by Pitney Bowes Group 1 Software

September 13, 2011 - (Free Research)
This white paper discusses the importance of data quality operations and how to successfully implement a data quality strategy into your organization. 
(WHITE PAPER) READ ABSTRACT |

Experts reveal the top 5 data integration best practices by Advent Global Solutions Inc.

September 28, 2011 - (Free Research)
In this E-Guide readers will learn expert tips to ensure integration success. 
(EGUIDE) READ ABSTRACT |

Presenting the Upsides and Downsides of Server Virtualization to Management by SearchDataCenter.com

July 25, 2012 - (Free Research)
Convincing top management of the benefits of server virtualization is crucial to the success of your virtualization project. This expert e-guide breaks down the pros and cons of server virtualization, and offers advice for how to make the best business case. 
(EBOOK) READ ABSTRACT |

Best Practices for Developing SaaS ERP RFPs and SLAs by Sage Software

February 06, 2012 - (Free Research)
Developing a Software as a Service (SaaS) enterprise resource planning (ERP) request for proposal (RFP) is different from on-premise, requiring more attention to the vendor’s financial viability. In this expert guide, readers will get advice on the right questions to ask when purchasing SaaS ERP. 
(EGUIDE) READ ABSTRACT |

Duet Enterprise for Microsoft SharePoint and SAP Demo by Microsoft

December 29, 2011 - (Free Research)
This demo shows how Duet Enterprise enables you to access information from SAP applications through Microsoft SharePoint. The example follows how a customer request for a proposal for quote is accomplished by combining data from SAP ERP with relevant documents from SharePoint. 
(WEBCAST) READ ABSTRACT |

Computer Weekly – 26 February 2013: European Commission targets data security by ComputerWeekly.com

February 26, 2013 - (Free Research)
In this week's Computer Weekly, we look at the new IT security proposals from the European Commission and ask whether the benefits will be worth it. We reveal the challenges of managing big data, with help from some industry analysts, and hear from the Open University CIO on IT tools that support learning. Read the issue now. 
(EZINE) READ ABSTRACT |

How to tackle identity management and federated identity by ComputerWeekly.com

November 09, 2010 - (Free Research)
The majority of user authentication schemes today still use userid and password. The burden to users of managing large numbers of userids and passwords has led to proposals for Federated Identity systems, where a single set of credentials can be used to authenticate with several organisations, which have agreed to work together as a federation. 
(WHITE PAPER) READ ABSTRACT |

Application Performance Brief: Microsoft Office SharePoint Server by BlueCoat

April 07, 2011 - (Free Research)
Blue Coat Systems provides an end-to-end acceleration solution to regain performance, minimize bandwidth usage, and significantly reduce the time to complete all SharePoint Server 2007 and 2010 operations. 
(WHITE PAPER) READ ABSTRACT |

The New CRM Metrics: Putting Them to Work by SearchCRM

January 25, 2013 - (Free Research)
There is added pressure for contact center agents, with customers armed to the teeth with devices to connect with businesses- from tweets to texts to telephone calls. But with proper metrics to gauge their performance and lead to instructive training, some of that pressure can be alleviated. 
(WHITE PAPER) READ ABSTRACT |

Multichannel Contact Centers: Metrics and Realities by Five9

June 03, 2014 - (Free Research)
This expert e-guide discusses the new multichannel realities of the contact center and explores how technologies have started to reflect these changes, as well as tips for benchmarking these new metrics. While there is no agreed-upon industry standard for call center metrics, you can review 11 of the most important ones inside. 
(EGUIDE) READ ABSTRACT |

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