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The Importance of Measuring ROI: The Indicator of Business and IT Performance by SAP AG
December 29, 2008 - (Free Research)
A disciplined IT performance measurement program is critical not only for business growth but also for economic viability. This paper provides a framework for a Return on IT (ROIT™) methodology and discusses how to deploy it within a company's business processes.
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Best Practices in the Call Center: A Customer Touch-Point Methodology by Oracle Corporation
January 26, 2009 - (Free Research)
One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.
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SharePoint Conference 2009: Jeff Teper Keynote Address by Microsoft Corporation India Pvt Ltd
December 10, 2009 - (Free Research)
In this Microsoft SharePoint Conference 2009 highlight video, you'll hear the keynote address from Corporate Vice President, SharePoint, Jeff Teper.
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IBM Virtual Conference Series by IBM
September 23, 2009 - (Free Research)
Our Virtual Conference Series, designed to put you in touch with industry experts, will help you discover how IBM can provide you the innovative technology and world-class expertise to set you on the right path for years to come.
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Personal Telepresence: The Next Generation of Video Communication by Vidyo, Inc.
November 02, 2009 - (Free Research)
This whitepaper presents a brief history of the evolution of video conferencing and introduces a new solution for video conferencing that provides high quality visual communication with low latency, point and click simplicity on portable personal devices, and low cost access that requires only a general purpose IP network. Read on to learn more.
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Green Storage: Metrics and measurement for management insight With Greg Schulz by IBM
December 17, 2009 - (Free Research)
This videocast highlights the importance of metrics and measurements for enabling efficient and optimized physical, virtual or cloud data centers and storage. It discusses some different metrics, for example performance, availability/data protection, and capacity/space. It also gives tips for what metrics to use when, where to use them, and why
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Application Transformation: Getting to the Bottom Line by Hewlett-Packard Company
November 04, 2009 - (Free Research)
Learn application transformation strategies, such as legacy application modernization and exploiting mainframe alternatives, in this on demand virtual conference. Get innovated with Geoffrey Moore, best-selling author and managing director of TCG Advisors and Dale Vecchio, featured speaker from Gartner Research.
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Application Transformation: Getting to the Bottom Line: Asia Pacific and Japan by Hewlett-Packard Company
November 02, 2009 - (Free Research)
Learn application transformation strategies, such as legacy application modernization and exploiting mainframe alternatives, in this on demand virtual conference. Get innovated with Geoffrey Moore, best-selling author and managing director of TCG Advisors and Dale Vecchio, featured speaker from Gartner Research.
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Application Transformation: Getting to the Bottom Line: Americas by Hewlett-Packard Company
November 05, 2009 - (Free Research)
Learn application transformation strategies, such as legacy application modernization and exploiting mainframe alternatives, in this on demand virtual conference. Get innovated with Geoffrey Moore, best-selling author and managing director of TCG Advisors and Dale Vecchio, featured speaker from Gartner Research.
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Virtualization for Dummies, 2nd HP Special Edition by Hewlett-Packard Company
October 14, 2009 - (Free Research)
Read this book for an introduction to the subject so that you can understand its promise and perils — and create an action plan to decide whether virtualization is right for you, as well as how to move forward with implementing it should you decide it is right for you.
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Avoid Security Suffering With These 3 Questions by Ounce Labs, an IBM Company
June 16, 2009 - (Free Research)
Participants at industry conferences and events often ask where the right place to start implementing security is. This is similar to starting off a talk with a doctor by asking “What medicine should I take?” The answer is going to be more questions. This article presents three questions to ask yourself before starting a security implementation.
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It's Time to "Go Commando" by Birst
June 19, 2009 - (Free Research)
Commando teams carefully plan and execute to reduce risk and achieve success. Read this sales survival guide to learn how to - and why you should - adopt this philosophy and the main factors to focus on that will ensure your sales organization not only survives 2009 but comes out of it successfully.
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Intelligent Metrics Ensures Success by IFS
July 01, 2007 - (Free Research)
Read how GED Integrated Solutions went through the process of identifying
and implementing metrics to drive its business process improvement program in
2002 and has since learned many important lessons in how to track and leverage
business metrics to improve operational performance.
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Pragmatic Data Security by SearchSecurity.com
October 29, 2009 - (Free Research)
This collection of slides from the Information Security Decisions Conference provides practical advice about securing your data. The presentation builds upon a basic, four-step model of discover, secure, monitor, and protect. Download these slides to learn how to overcome common data security issues.
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Change Management: The Challenge of Organizational Culture by SearchSecurity.com
October 28, 2009 - (Free Research)
This collection of slides from the Information Security Decisions Conference focuses on change management and keeping change from creating unnecessary risks. The slides offer tips on getting people to accept change, participate in change, and finally manage change. Read on to learn more about managing change to mitigate risks.
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How to Evolve Your Compliance Program As Technologies and Mandates Change by SearchSecurity.com
October 28, 2009 - (Free Research)
This collection of slides from the Information Security Decisions Conference gives an overview of the changes in security compliance regulations and the resulting changes in security technologies. Download the slides and learn about changes in regulations, the evolution of technology, keeping virtualization and cloud computing compliant, and more.
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Application Delivery Networks -- Enabling Video Ready Networks by Blue Coat
October 22, 2009 - (Free Research)
This paper takes a look at some of the advantages of video conferencing in terms of both cost savings and time savings, explains some of the problems and challenges in making video conferencing work, and gives advice for making the network ready to accommodate video conferences.
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Justifying Your Technology Investments Through ROI by KnowledgeStorm Webinars
(E-mail this company)
April 27, 2004 - (Free Research)
As budgets stay tight and finance professionals become more involved in technology buying decisions, be better prepared to defend your business case through the use of financial metrics and Return on Investment (ROI) calculators.
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Pocket E-Guide: Telepresence is the Next Best Thing to Being There by TANDBERG
November 20, 2009 - (Free Research)
Telepresence is the best video conferencing available. This Pocket E-Guide explains how telepresence looks, feels and works; identifies key telepresence providers; and provides information to help you determine if an investment in telepresence is right for your organization.
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Improving Marketing Measurements, Operations, & ROI by Citrix Online
August 19, 2009 - (Free Research)
Struggling to determine the impact of your lead-generation efforts? Making blind marketing decisions and hoping for the best? View this Webinar archive with Jim Lenskold, author of the recent MarketingProfs ROI study, to discover what sets the top tier of "highly effective and efficient" marketing organizations apart from others.
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Power Metrics for Data Centers by Intel Corporation
June 30, 2009 - (Free Research)
Some of the most useful benchmarks and metrics in evaluating server performance are provided in this article along with descriptions to help IT managers identify the ones that best fit their organization.
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Architecting Deduplication and Virtualization for Best of Breed Data Protection by Data Domain
October 23, 2009 - (Free Research)
Boston Medical Center details its decision process and successful implementation of Data Domain deduplication storage as well as the economic benefits received by going tapeless for backup and disaster recovery. Brad Blake, IT Director at Boston Medical Center, presented to an audience at Gartner's Data Center Conference.
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