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Featured Sponsors
Insurance Providers Accelerate Business Performance with Sybase IQ by Sybase, an SAP company
August 09, 2011 - (Free Research)
In today’s market, healthcare insurance providers face unprecedented challenges. Customer demands have never been greater and regulatory pressures have never been more pervasive. Access this white paper to learn about a server for data warehousing and analytics that supports complex queries and reporting.
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Is It Time to Consider Automated Classification? Part One: A Better Approach Is Needed by OpenText
March 20, 2013 - (Free Research)
Traditional approaches to records management are becoming obsolete. Automated classification is not yet universally available, so how can you adopt this approach and help it develop? Consult this informative white paper to learn more about how a fresh look at auto classification can benefit your business.
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Transforming Software Delivery: An IBM Rational Case Study by IBM
November 28, 2011 - (Free Research)
In 2007, the IBM Rational Development organization realized they needed to make improvements in their development lifecycle. This white paper explores that transformational journey, highlighting: How to improve team collaboration, why agile practices are essential, how to gain development intelligence and more!
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Best Practices in the Call Center: A Customer Touch-Point Methodology by Oracle Corporation UK Ltd
October 10, 2012 - (Free Research)
One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.
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Driving Sustained Improvements with Supply Chain Metrics and Analytics by SAP America, Inc.
March 21, 2013 - (Free Research)
This resource explains the importance of clear metrics and powerful analytics in a successfully performance management strategy. Continue on to discover how these principles can help you better manage an ever-changing supply chain in a highly volatile world.
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Test Management: Managing quality in the Agile Enterprise by SearchSoftwareQuality.com
March 11, 2013 - (Free Research)
In this E-Book, explore four main concerns in switching to an Agile software development environment: performance metrics, defect tracking, ALM dashboards, and reducing testing costs.
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Cisco Unified CRM Connector 3.0. by Cisco Systems, Inc.
The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.
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Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.
The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.
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Mobile, Social, Analytics Offer Promise but Demand New Metrics by IBM
March 15, 2013 - (Free Research)
A successful social media analytics endeavor involves changing your business practices and metrics in order to adapt to these new technologies. This expert e-guide explains how your organization should rethink metrics in order to maximize the value of social technologies, analytics, and mobile devices.
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Test Management: Measuring Quality in the Agile Enterprise by Micro Focus
July 01, 2012 - (Free Research)
The methods of measuring software quality in an agile environment are drastically different from tactics used in traditional IT landscapes. Discover why the "plan the work, then work the plan" technique doesn't work with agile IT, the 10 agile metrics you should be tracking, 3 questions to help determine when to start tracking defects, and more.
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Power Metrics for Data Centers by Intel Corporation
June 30, 2009 - (Free Research)
Some of the most useful benchmarks and metrics in evaluating server performance are provided in this article along with descriptions to help IT managers identify the ones that best fit their organization.
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Metrics-Based Sales Productivity – Delivering Dividends for Forward Thinking Sales Organizations by IBM
March 05, 2010 - (Free Research)
New Sales Performance Management solutions enable sales leaders to align technology to business need and strategy. Read this paper for a series of discussions related to the metrics-based sales productivity solutions that forward thinking sales organizations are employing to harness the power of the pipeline and take advantage of sales analytics.
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7 Habits of Highly Successful Surveys by Vovici
October 20, 2009 - (Free Research)
Understanding your customer is vital to maintaining and improving loyalty. Learn how to measure customer experience so you can build customer loyalty. Download a copy of the latest Vovici whitepaper 'The Customer Satisfaction Survey' to learn how to understand the major customer experience metrics and more!
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Effectively Balancing Speed, Quality and Cost Metrics by Citrix Online- GoToAssist
October 10, 2011 - (Free Research)
Read this white paper to gain insight to new ways to leverage remote support platforms to create effective dashboards for customer and technical support. Along with recommendations for what to include in service dashboards.
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Scribe - Equinox Fitness Case Study by Scribe Software Corporation
March 12, 2008 - (Free Research)
Active and prospective members have diverse needs and interests, and Equinox uses two primary applications to adress them.
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HR reporting tools: Realize smarter staffing, planning, and budgeting by Ultimate Software
February 2012 - (Free Research)
With proper business intelligence (BI) tools, human resources (HR) is empowered to gain insight into the company's workforce and thus improve overall business efficiency and financials. Read this e-guide for tips on making the most of your workforce data to make educated business decisions.
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Approaches for Agile development teams by IBM
June 2012 - (Free Research)
This expert e-guide discusses the different approaches for agile development teams. Learn about a handful of methods from experts Mary LeMieux-Ruibal, Mirkeya Capellan and Lisa Crispin, including focusing more on trends than numbers, employing a risk-based testing approach, calculating testing costs and much more.
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Salesforce.com's Service Cloud for Dummies by Salesforce.com
April 2010 - (Free Research)
Salesforce.com's Service Cloud doesn’t just track and resolve customer service cases. It lets you participate in the online conversations about your products and services. Now, try the Service Cloud free for 30 days and bridge the gap between your call center, the social Web, and Web self-service. Plus get the free ebook Service Cloud for Dummies!
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eGuide: Creating ALM Success for Your Organization by IBM
May 2013 - (Free Research)
Today's ever-changing technology landscape demands increased flexibility throughout all stages of an application's lifecycle. This expert e-guide explores the key areas and metrics that CIOs and project managers should focus on to ensure top-notch software quality throughout your core applications lifecycle.
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Best Practices in Creating a Strategic Finance Function by SAP America, Inc.
January 2009 - (Free Research)
the following article will share the results of SAP research as well as APQC's Open Standards Benchmarking Collaborative (OSBC) research. The OSBC research is the first global set of common standards for business processes and data, giving organizations an independent, authoritative resource for evaluating and improving business practices.
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The Future of Business Collaboration by Citrix Online Go To Meeting
January 2012 - (Free Research)
Watch this on-demand webcast to hear James Ware, executive producer of the Future of Work ? Unlimited, talk about the issues and challenges surrounding remote collaboration and offer guidelines for succeeding in a world characterized by mobility, dispersion, technology and relentless change.
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