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Using Social Media to Win Over Customers by SearchCRM

March 12, 2013 - (Free Research)
While many businesses are eager to join their customers at the social media party, doing so without the proper internal processes in place could spell disaster. In this brief expert e-book, you can learn how to create a successful social CRM initiative (and valuable customer relations) through implementing the right processes and technologies. 
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Customer Experience Exchange E-Zine: Issue 3 by SearchCRM

March 20, 2012 - (Free Research)
In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%. 
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Customer Experience Exchange E-Zine Issue 2 by SearchCRM

January 31, 2012 - (Free Research)
This second issue of Customer Experience Exchange highlights the contact center. Often an overlooked facet of customer relationship management (CRM), the contact center is usually the first way a customer reaches out to a company and thus should always be considered in CRM strategies. 
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Best Practices for Power Equipment Startup by Square D Critical Power Competency Center

February 2009 - (Free Research)
This paper describes the need for a systematized program for new power equipment startup and the best practices and pitfalls that exist with regards to power equipment startup. 
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Tips for a Smooth SQL Server Migration by Dell, Inc. and Intel®

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View this expert e-guide to alleviate your fear of a SQL server migration. It outlines three easy ways to migrate to the latest release of SQL server and demonstrates the pros and cons of using SQL stored procedures. Consult this resource to determine if you should migrate from one method to another. 
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Cisco Catalyst 3750 Series Switches by Cisco Systems, Inc.

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Cisco Secure Wireless Office Solution for SMBs by Cisco Systems, Inc.

The Cisco Secure Wireless Office Solution consolidates all network requirements into a complete, reliable wired and wireless infrastructure. 
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CORE Security and the Payment Card Industry Data Security Standard by Core Security Technologies

October 2013 - (Free Research)
This informative resource explores a security testing method that ensures PCI DSS validation and compliance to keep payment cardholder data protected from cybercrime at all times. 
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Mean Time Between Failure: Explanation and Standards by APC by Schneider Electric

July 2007 - (Free Research)
Mean Time Between Failure (MTBF) is a widely abused reliability term. Discover the underlying complexities and misconceptions of MTBF and the methods available for estimating it. 
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Enterprise Information Archiving: It’s Time for a New Strategy by OpenText

February 2014 - (Free Research)
Access the following white paper to discover what poor archiving really is. Learn if you're keeping too much or too little, where to turn for cost-effective storage, and more. 
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Technical Comparison of On-line Vs. Line-interactive UPS Designs by APC by Schneider Electric

January 2004 - (Free Research)
This paper describes the advantages and disadvantages of each topology and addresses some common misconceptions about real-world application requirements. 
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Effectively Securing Virtualized Data Centers by Apani

November 2008 - (Free Research)
This white paper will examine trends in server virtualization security and reveal the many compelling advantages of cross-platform VM isolation solutions. 
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The Benefits of User Directed Email Archiving by EMC Corporation

March 2008 - (Free Research)
Email archiving solutions enhance a company's ability to comply with regulatory and internal standards for data retention and the ability to find data when needed, either for internal use or for legal discovery. 
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Change Management Best Practices for the Engineering and Construction Industry by Oracle Corporation

April 2009 - (Free Research)
The purpose of this white paper is to highlight best practices of identifying and managing changes that might occur on a construction project, and provide a process to effectively manage changes on construction projects. 
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How to Certify or Re-certify Twisted-Pair Cabling for 10 Gb/s Ethernet by Fluke Networks

June 2008 - (Free Research)
This paper provides a background and an overview of the performance requirements for the twisted-pair cabling and methods to measure and certify the performance of the installed cabling system. 
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Business Analytics Buying Criteria: The Three Maxims by IBM

August 2012 - (Free Research)
When evaluating business analytics systems, IT leaders must consider the performance and scalability requirements of the underlying infrastructure. This paper examines the types of business analytics software available, highlights the analytical workload demands, and buying criteria to consider for various types of business analytics software. 
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Gartner: Time to rethink backup procedures by ComputerWeekly.com

February 2014 - (Free Research)
IT leaders and storage managers can realise cost savings and improve their use of backup infrastructure by rethinking their back-up procedures, says Gartner analyst Dave Russell. 
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CPM Tools Help Wacom Improve Budgeting Procedures by Prophix Software

May 2014 - (Free Research)
This case study addresses how a global leader in computer graphics tablets harnessed Corporate Performance Management (CPM) tools to achieve automatic daily reports that can be distributed amongst key decision makers. 
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HP LeftHand SAN Failback Procedure for VMware by Hewlett-Packard Company

August 2009 - (Free Research)
This white paper documents the procedure for failback from a VMware Site Recovery Manager (SRM) recovery site after SRM has performed a failover on an HP LeftHand SAN. This document is intended for customers who are using an HP LeftHand SAN with VMware. 
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