Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..

Governance, Risk, Compliance: Policy Management - Methods and tools by SearchSecurity.com & SearchCompliance.com May 08, 2009 - (Free Research) This E-Book from SearchSecurity.com and SearchCompliance.com delves into issues surrounding governance, risk, and compliance from a policy management standpoint. It can help you navigate choppy compliance waters and find the right fit for your business.  (EBOOK) READ ABSTRACT |

Governance, Risk, Compliance: Policy Management Methods and Tools by Symantec Corporation December 11, 2009 - (Free Research) IT managers are looking to governance structures and the discipline of risk management to help them make decisions and create sustainable processes around regulatory compliance. Read this E-book to learn more about risk management and evaluating GRC solutions.  (EBOOK) READ ABSTRACT |

A Definitive Guide to Data Governance eBook by Harte-Hanks Trillium Software August 17, 2011 - (Free Research) This E-book explores what is involved in initiating a formal business-driven data governance process.  (EBOOK) READ ABSTRACT |

E-Book: Leveraging CRM to Increase Sales Effectiveness in a Challenging Economy by SugarCRM Inc. September 22, 2010 - (Free Research) This e-book will explore the methods for optimizing sales efforts and working smarter to meet business needs in today’s economy. Continue reading to learn methodologies for increasing sales effectiveness and making this year a successful one for your organization.  (EBOOK) READ ABSTRACT |

eBook: Leveraging CRM to increase sales effectiveness in a challenging economy by Aplicor April 09, 2009 - (Free Research) Sales departments are under increased pressure during these difficult times, as converting leads, moving sales along the pipeline and meeting sales quotas will be challenging this year. What's more, many companies will be raising quotas for their sales teams in 2009, according to recent research from the sales consultancy firm CSO Insights.  (EBOOK) READ ABSTRACT |

Applying agile and lean principles to the governance of software and systems development by IBM November 22, 2011 - (Free Research) This paper presents eighteen best practices for leaner, more agile software development project governance.  (WHITE PAPER) READ ABSTRACT |

CRM Initiatives for Improved Customer Experience by Limelight Networks, Inc. January 28, 2013 - (Free Research) Usually when deciding between CRM platforms businesses focused on the deployment method: cloud vs. on-premise. However, as bolstering the customer experience grows in importance, savvy companies are focusing their attention of the features the platform has to offer. Read on to learn which features should be considered in your buying decision.  (EGUIDE) READ ABSTRACT |

SharePoint E-Zine Volume 9: Rediscovery, Research and Prediction in SharePoint Search by SearchWinIT April 15, 2009 - (Free Research) In this month's issue of SharePoint eZine, you'll learn how indexing content creates a search environment that gives users information as they need it, how to maintain your SharePoint governance documents while keeping them current, and how setting guidelines for site provisioning gives flexibility for users and helps manage growth.  (EZINE)

Data Governance: 5 Questions for Sustainable SAP Data Quality Success by BackOffice Associates February 27, 2009 - (Free Research) With SAP Data Quality Experts, enthusiasts and Project Managers in mind, this paper is written specifically for companies interested in understanding how to best approach and plan for maintaining sustainable business-ready data in SAP. It discusses five key questions as a baseline from which an organization can begin planning for a data...  (WHITE PAPER) READ ABSTRACT |

Social Intelligence Approaches to Support Four Core Customer Scenarios by Hewlett-Packard Limited June 01, 2012 - (Free Research) This paper outlines some of the best methods for deploying social intelligence to support your CRM strategies. Read this and learn how the right social intelligence can help you win new customers, retain existing customers, reduce the cost of customer management and more. Also, discover specific use cases of social intelligence.  (WHITE PAPER) READ ABSTRACT |

Lessons Learned: Survey of Financial Services Companies Uncovers Data Governance Trends by DataFlux Corporation January 22, 2010 - (Free Research) In the summer of 2009, DataFlux conducted a survey to understand data management trends in the financial services industry. The research examined how this industry is approaching managing its data, the breadth and depth of data governance in this sector, what motivates data management strategies, and more.  (WHITE PAPER) READ ABSTRACT |

Infor Epiphany Brochure by Infor December 31, 2012 - (Free Research) This helpful resource introduces one CRM tool that allows you to optimize your customer interactions across all communication channels and glean deeper insight into your customer base.  Read on to learn about the specific benefits this technology offers businesses across all sectors.  (WHITE PAPER) READ ABSTRACT |

Predictive Analytics for Sales and Marketing by Information Builders September 21, 2012 - (Free Research) Today's businesses rely on their sales and marketing (S&M) departments to drive business growth through effective customer relationship management (CRM) strategies – but most S&M pros lack the insights needed to optimize their strategies. Read on to find out how predictive analytics can improve your CRM strategies.  (WHITE PAPER) READ ABSTRACT |

Sales: Maximize Profitability, Improve Performance, and Deliver Customer Value by SAP America, Inc. September 03, 2010 - (Free Research) This paper explains how the SAP CRM application equips your sales professionals with the tools and information they need to plan, execute, and analyze sales operations throughout the sales cycle. Continue reading to learn how to maximize profitability, improve performance, and deliver customer value with SAP CRM.  (WHITE PAPER) READ ABSTRACT |

HP Customer & Dealer Management System for Automotive - Solution Overview by Hewlett-Packard Limited September 06, 2012 - (Free Research) Read this paper to learn about one application that can integrate your dealer management systems (DMS) and customer relationship management (CRM) applications to optimize performance. By filtering these processes to distributors and original equipment manufacturers (OEMs), you can maximize operation performance and leverage real time analytics.  (WHITE PAPER) READ ABSTRACT |

Streamlining Sales Processes to Boost Performance: Five best practices for optimizing the sales pipeline by SugarCRM Inc. June 02, 2009 - (Free Research) When chosen wisely and used appropriately, technology can have a positive impact on both the sales process management and the results of managing the sales effort more efficiently. SugarCRM can remedy the gap in four crucial areas. And it does so very economically, avoiding a fifth mistake, spending more money than you have to in order to improve.  (WHITE PAPER) READ ABSTRACT |

STOP LOOKING! THE FCR SILVER BULLET IS ALREADY HERE by Enkata Technologies April 26, 2012 - (Free Research) This paper discusses first contact resolution and the offerings for measuring success with FCR.  (WHITE PAPER) READ ABSTRACT |

A Mobile Application Development Primer by IBM April 30, 2012 - (Free Research) Read this white paper to discover a mobile application development strategy can help you simplify the mobile app user experience, improve economic governance of the project, ensure traceability of requirements, enact ultra-agile methods, accelerate deployment, and reduce cost-of-change.  (WHITE PAPER) READ ABSTRACT |

The New Information Agenda: Do You Have One? by IBM May 2008 - (Free Research) This white paper defines the information agenda; describes key considerations and best practices in creating and implementing an information agenda.  (WHITE PAPER)

White Paper: Application Retirement: Enterprise Data Management Strategies for Decommissioning Projects by IBM March 2011 - (Free Research) This white paper explains how an information governance strategy that includes the database archiving capabilities of the IBM ®InfoSphere™ Optim™ Data GrowthSolution can help increase the business value of your enterprise applications and simplify your IT infrastructure to garner significant savings.  (WHITE PAPER) READ ABSTRACT |

Transforming software delivery with cloud by IBM March 2013 - (Free Research) Examine the cloud from a software development standpoint taking an in-depth look at the unique benefits of deploying an integrated, collaborative ALM environment on a cloud-based platform to enable new delivery methods helping to resolve today's toughest IT challenges.  (WHITE PAPER) READ ABSTRACT |

UC Messaging by CDW Corporation March 2011 - (Free Research) Watch this videocast to learn how visual voice mail, speech recognition and voice-to-text can improve information sharing.  (VIDEOCAST) READ ABSTRACT |

The Social Customer Engagement Index by SAP America, Inc. June 2009 - (Free Research) Use the survey results in this paper from the TheSocialCustomer.com to find out how organizations are utilizing social channels to engage their customers, and integrate these methods into your own customer experience strategy.  (WHITE PAPER) READ ABSTRACT |

Computer Weekly 11 October 2011: Download this week's issue of the UK's leading technology publication, featuring the latest news, analysis and opinion on the big trends in IT by ComputerWeekly.com October 2011 - (Free Research) In this week's Computer Weekly, we find out how mainframe technology that was meant to be dead and buried is finding innovative new applications. We analyse the challenges facing the government's largest deployment of agile software development, and our Buyer's Guide highlights the firms making the most of social media. Download the new issue now.  (EZINE) READ ABSTRACT |

True Profiles: A Contemporary Method for Managing Customer Data by Unica Corporation - An IBM Company May 2011 - (Free Research) As the internet changes the way of traditional marketing and communication, discover a “True Profile” as a means of understanding customer behavior, actions and preferences using analytics. Learn the 4 key components of True Profiles and the business benefits included.  (WHITE PAPER) READ ABSTRACT |

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