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Contact Centers for Dummies by Avaya Inc.

November 2008 - (Free Research)
This guide provides a high-level approach to the different methodologies with lots of information not only on running contact centers, but also on implementing technology in contact centers in a profitable way. 
(BOOK) READ ABSTRACT |

Cloud Testing Production Applications CloudTest Strategy and Approach by SOASTA, Inc

September 2012 - (Free Research)
Creating the right cloud application performance testing environment is critical. Failing to do so impacts revenue, customer retention, and brand visibility. Read this paper to learn three key areas of consideration when testing in production and how implementing the right methodology will achieve high confidence testing in production. 
(WHITE PAPER) READ ABSTRACT |

Improving IT Economics and Gaining Business Value with CA Enterprise IT Management Software: An ROI Study by CA Technologies.

November 2008 - (Free Research)
This paper details a study that used standard IDC ROI methodology to calculate the costs of performing common IT administrative, operational, and support functions. With the recent dislocations in the world economy, the findings here can guide your company to increased productivity, cost savings, and revenue. 
(WHITE PAPER) READ ABSTRACT |

Strategies for Supporting Next-generation Networks: Proactive, Predictive & Preventive by Alcatel-Lucent

August 2008 - (Free Research)
This white paper dimensions the two-stage evolution from today's prevalent product level support model to network-level support and ultimately to service-level support. 
(WHITE PAPER) READ ABSTRACT |

Process-Driven Master Data Management for Dummies by Software AG

March 2012 - (Free Research)
This comprehensive guide covers topics from data governance and reference data to big data and cloud-enablement, uncovers MDM myths, and looks at new trends in MDM methodology. 
(BOOK) READ ABSTRACT |

Replicate Sales Success - Clone Your Star Salespeople by Oracle Corporation

July 2008 - (Free Research)
Companies today need to differentiate themselves by focusing on how they sell, not what they sell, customer relationship management (CRM) can play a pivotal role in achieving that differentiation. 
(WHITE PAPER) READ ABSTRACT |

Computer Weekly 11 October 2011: Download this week's issue of the UK's leading technology publication, featuring the latest news, analysis and opinion on the big trends in IT by ComputerWeekly.com

October 2011 - (Free Research)
In this week's Computer Weekly, we find out how mainframe technology that was meant to be dead and buried is finding innovative new applications. We analyse the challenges facing the government's largest deployment of agile software development, and our Buyer's Guide highlights the firms making the most of social media. Download the new issue now. 
(EZINE) READ ABSTRACT |

Sage MAS ROI Study: Manufacturing Companies Measure Impact of Deployment by Sage MAS

April 2008 - (Free Research)
This white paper explores experiences of Sage MAS 90, 200, and 500 manufacturing customers. 
(WHITE PAPER) READ ABSTRACT |

Automating Closed-Loop Marketing by Neolane Inc.

October 2008 - (Free Research)
Aberdeen research reveals closed-loop marketing practices and processes are fundamental drivers of superior performance for Best-in-Class companies; making closed-loop marketing as important today as it ever was in the past. 
(WHITE PAPER)

The Agile Project Manager by VersionOne Inc.

June 2009 - (Free Research)
This white paper will explore the impact agile development methodologies are having on the Project Management community, what new skills are required, and what the Project Manager can do to ease the transition. 
(WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Service Delivery Best Practices: Translating Customer Needs into Network Services by Alcatel-Lucent

November 2008 - (Free Research)
This transcript is a printable version of the webcast presented by enterprise expert Tom Nolle which is designed to help service providers examine the methodology associated with creating optimally profitable services. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Solutions Provider Improves Productivity with Flexible Implementation Methodology by Microsoft

June 2007 - (Free Research)
Stanley Stuart Yoffee & Hendrix, Inc. (SSYH), a Microsoft® Gold Certified Partner based in Florida, implements software solutions utilizing the Microsoft family of products. With large-scale projects across varied industries, the company turned to the Microsoft Dynamics™ Sure Step Methodology to help communicate with customers... 
(CASE STUDY) READ ABSTRACT |

How to handle requirements for risk assessment methodologies by ComputerWeekly.com

November 2010 - (Free Research)
Over time, the information security/risk management profession has developed a variety of methods for assessing risk within an organization. 
(WHITE PAPER) READ ABSTRACT |

Presentation Transcript: The Practical Implementation of BPM & SOA, Part II by Oracle Corporation

June 2009 - (Free Research)
In a process centric approach to SOA and BPM, perspectives of strategy, systems, business and technology can be incorporated in order to achieve successful change in business processes. Discussed here is methodology, best practices and experiences. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Business Service Management by ASG Software Solutions

Business Service Management (BSM) solutions can effectively be defined as the fusion of IT and business needs, Successfully employed, they will empower IT with the necessary tools to increase overall business value. 
(SOFTWARE PRODUCT)

SOA and BPM: A Process Centric Approach - Part 1 Background and Basic by Oracle Corporation

June 2009 - (Free Research)
In a process centric approach to SOA and BPM, perspectives of strategy, systems, business and technology can be incorporated in order to achieve successful change in business processes - discussed here as Service-Oriented Computing (SOC) as a way of gaining a better view on SOA in relation to BPM. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Object Persistence and Agile Software Development by Versant Corp.

December 2009 - (Free Research)
Agile Software Development is one of the most effective methodologies to develop application software. This paper examines and compares RDBMS with several object persistence methods within the context of Agile Software Development by quantifying the impact of these methods on the velocity and success of an agile application development project. 
(WHITE PAPER) READ ABSTRACT |

Tip Guide: Agile Problem Areas that Pain Developers and Testers by CollabNet

April 2012 - (Free Research)
Read this expert article to learn about common challenges that developers and testers face when it comes to Agile methodology. Compare your Agile pain points to those of other development teams and discover the best way to overcome them. 
(EGUIDE) READ ABSTRACT |

The 7 Key Components for an Effective Case Management Methodology by ASG Software Solutions

May 2010 - (Free Research)
Case management is a care delivery framework with the potential to relieve three of the most significant pressures facing hospital leaders. The purpose of this paper is to illustrate a number of ways in which hospital case management can and does produce clinical, operational, and financial benefits for the organizations that employ them. 
(WHITE PAPER) READ ABSTRACT |

E-Guide-- Risk-Based Audit Methodology: How to Achieve Enterprise Security by IBM

October 2010 - (Free Research)
Read this e-guide to learn about a simple risk-based audit methodology for organizations to develop an internal IT audit program, or those looking for new ways to assess security risks. 
(EGUIDE) READ ABSTRACT |

Rapid Bottleneck Identification - A Better Way to do Load Testing by Oracle Corporation

June 2009 - (Free Research)
Rapid bottleneck identification (RBI) is a new testing methodology that allows quality assurance (QA) professionals to very quickly uncover Web application performance limitations and determine the impact of those limitations on the end user experience. 
(WHITE PAPER) READ ABSTRACT |

Software Development In the Cloud: Cloud management and ALM by CollabNet

January 2010 - (Free Research)
The latest software development methodologies require a more collaborative and dynamic environment for teams to work. Short iterations and continuous integration mean results and feedback are shared continuously. This paper provides insight, examples, and tools you can use in your environment for software development in virtual private clouds. 
(WHITE PAPER) READ ABSTRACT |

Sybase CEP Implementation Methodology for Continuous Intelligence by Sybase, an SAP company

October 2010 - (Free Research)
This paper discusses the Sybase CEP Implementation Methodology, which offers analytic developers a set of best practices for implementing Continuous Intelligence using Complex Event Processing. Sybase CEP provides a structured yet flexible approach to rapidly build Continuous Intelligence projects and deliver more analytic modules over time. 
(WHITE PAPER) READ ABSTRACT |

A Project Manager's Survival Guide to Going Agile by Rally Software

August 2008 - (Free Research)
This paper focuses on re-defining the job of project manager to better fit the self-managed team environment, one of the core Agile principles. Special emphasis is placed on the shift to servant leadership, with its focus on facilitation and collaboration 
(WHITE PAPER) READ ABSTRACT |

Methodology for Information Quality Management by Harte-Hanks Trillium Software

May 2011 - (Free Research)
This paper discusses how Trillium Software extends that principle to ensure services are driven by data governance defining the criticality and use for the data, and establishing roles and responsibilities within the business and IT to achieve business goals and objectives. 
(WHITE PAPER) READ ABSTRACT |

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