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The Work-at-Home Agent Model for Improved Customer Loyalty by inContact December 03, 2009 - (Free Research) Read this paper to learn about options for deploying and managing a home-based agent model with the ultimate goal being increased customer loyalty. As the key driver in this model, other cumulative benefits result: higher agent productivity, reduced attrition, lower operational costs, stronger business continuity, and more.  (WHITE PAPER) READ ABSTRACT |

Finding the Way Home: How to Design Your At-Home Agent Framework by inContact December 01, 2009 - (Free Research) Join our guest speaker Krystal Sautter, of Moving Beyond the Bricks, as she outlines what it takes to get moving. Watch this webcast to learn how to use virtual infrastructure, staff for at-home positions and manage, train and coach home agents and evaluate your results.  (WEBCAST) READ ABSTRACT |

The Agile Project Manager by VersionOne Inc. June 08, 2009 - (Free Research) This white paper will explore the impact agile development methodologies are having on the Project Management community, what new skills are required, and what the Project Manager can do to ease the transition.  (WHITE PAPER) READ ABSTRACT |

Exciting Future of Monitoring Patient Health from Home with Blackberry Solution by BlackBerry February 25, 2009 - (Free Research) Because of cost restrictions and burdened healthcare systems, daily monitoring of patients with diseases has been nearly impossible. Seeking a solution, UHN and Mount Sinai Hospital conducted a 33-patient trial and found BlackBerry smartphones could increase patient involvement in their healthcare without adding pressure to the healthcare system.  (CASE STUDY) READ ABSTRACT |

Evolving Threat Landscape: Business Risk Analysis Methodologies in a (More) Connected World by ESET October 22, 2009 - (Free Research) All organizations must face the realities of cyber security risks. Watch this webcast for an informative examination of cyber-risk, risk analysis, and risk mitigation options.  (WEBCAST) READ ABSTRACT |

Measuring The Business Value of IT by SAP AG September 25, 2006 - (Free Research) Discover how to efficiently measure projected business value, increase the ROI of your SAP investments, and improve the overall worth of your IT initiative with a consistent methodology for both business and IT users.  (WHITE PAPER) READ ABSTRACT |

Video Whitepaper: Rapid Bottleneck Identification: A Better Way to do Load Testing by Oracle Corporation October 28, 2009 - (Free Research) Rapid bottleneck identification (RBI) is a new testing methodology that allows quality assurance (QA) professionals to very quickly uncover Web application performance limitations and determine the impact of those limitations on the end user experience.  (WEBCAST) READ ABSTRACT |

The Agile Business Analyst by VersionOne Inc. September 2008 - (Free Research) This white paper discusses the significant impact of agile development techniques on the business analyst community. Gain insight into the skills required by analysts for effective agile development, as well as the steps for a transition to agile...  (WHITE PAPER) READ ABSTRACT |

Free Tool: IP Address Tracker (IPAT) by SolarWinds, Inc. October 2009 - (Free Research) Our new IP Address Tracker frees you from the evils of spreadsheets, delivering powerful and simple-to-use features that give you a unified view of your IP address space and that enable you to manage it -- for free! IP Address Tracker makes it easy to track an unlimited number of IP addresses, see which ones are in use and which are not, and more.  (PRODUCT OVERVIEW) READ ABSTRACT |

ITIL V3 and the PMBOK® - Distinct but Complementary by Global Knowledge December 2008 - (Free Research) This white paper examines the IT Infrastructure Library Version 3® (ITIL V3®) and the Project Management Body of Knowledge (PMBOK).  (WHITE PAPER) READ ABSTRACT |

Case Study: Ingram Entertainment Implements Improved ROI and Reliability for Mainframe Data Protection by Data Domain June 2009 - (Free Research) Ingram Entertainment Inc. is the leading national distributor of home entertainment products in the US. Having implemented the Data Domain and Luminex solution they have been able to successfully meet DR goals and achieve significant yearly cost savings.  (CASE STUDY) READ ABSTRACT |

Security and WAN optimization: Getting the best of both worlds by Blue Coat October 2009 - (Free Research) As the number of people working outside primary office locations increases, the challenges surrounding security and optimization are becoming more prevalent. This E-Guide details how to maximize the potential of the Wide Area Network while keeping out security threats at all locations.  (EGUIDE) READ ABSTRACT |

DirectAccess and Windows 7 Enterprise by Microsoft Corporation India Pvt Ltd December 2009 - (Free Research) With DirectAccess, users can easily navigate to internal file shares and access documents from a remote location just as if they were connected within the office. Management is also streamlined. Watch this video to learn more.  (VIDEO) READ ABSTRACT |

Optimizing Business Service Management (BSM) in a Challenging Global Economy: Delivering Service Quality While Improving IT Efficiency by Hewlett-Packard Company May 2009 - (Free Research) This IDC White Paper examines the roles of virtualization and automation in improving operational efficiencies. Delivering end-to-end service visibility across both physical and virtual infrastructures is a key requirement for preventing service outages or failures.  (WHITE PAPER) READ ABSTRACT |

Solutions Provider Improves Productivity with Flexible Implementation Methodology by Microsoft June 2007 - (Free Research) Stanley Stuart Yoffee & Hendrix, Inc. (SSYH), a Microsoft® Gold Certified Partner based in Florida, implements software solutions utilizing the Microsoft family of products. With large-scale projects across varied industries, the company turned to the Microsoft Dynamics™ Sure Step Methodology to help communicate with customers...  (CASE STUDY) READ ABSTRACT |

Systems Management Simplified: The Dell Management Console by Dell and Symantec September 2009 - (Free Research) The Dell Management Console redefines much of the systems management paradigm, through a holistic, Web browser–based “single pane of glass” approach to managing enterprise-wide IT assets. Read on to learn more.  (WHITE PAPER) READ ABSTRACT |

Building a Home Lab Environment for Cisco Unified Communications by Global Knowledge February 2009 - (Free Research) This paper explains the need to select Cisco IP Phones, switches, routers for your home lab and explores how to configure the options of VMware so that you can load Cisco Call Manager and Cisco Unity virtual machines in a lab environment.  (WHITE PAPER) READ ABSTRACT |

WPA2 Security: Choosing the Right WLAN Authentication Method for Homes and Enterprises by Global Knowledge October 2008 - (Free Research) This paper will explore the authentication methods available with WPA2 (Wi-Fi Protected Access 2) and identify several important best practices to consider when deploying a wireless network at home or in the enterprise.  (WHITE PAPER) READ ABSTRACT |

Getting Started with Master Data Management by DataFlux Corporation December 2008 - (Free Research) This paper focuses on what is master data, why it is needed, how to get started in managing it, and methodologies for implementing master data management.  (WHITE PAPER) READ ABSTRACT |

IP Network Configuration and Vulnerabilities: What You Don't Know Can Hurt You by Telcordia Technologies Inc. December 2009 - (Free Research) This Yankee Group report outlines the importance of taking both a broad and narrow approach to maintaining the health of network and security infrastructure. In the following sections, we describe and analyze the current risk landscape for enterprises and show the current state of operational management for enterprise networks and security.  (WHITE PAPER) READ ABSTRACT |

Service Management Virtual Simulation (tool) by IBM December 2009 - (Free Research) Check out this virtual forum to access papers and podcasts pertaining to dynamic infrastructure solutions from IBM.  (RESOURCE CENTER)

Are Your Mobile Endpoints Secure? by Trend Micro, Inc. August 2009 - (Free Research) In this video, Ron Clarkson--Director of Endpoint Security with Trend Micro--introduces Web Reputation, an add-on version of Trend Micro's Web Protection Platform. With Trend Micro's technology, whenever users are connected to the internet, their protection is up-to-date. Watch the video to learn more.  (PRODUCT OVERVIEW) READ ABSTRACT |

Rapid Bottleneck Identification - A Better Way to do Load Testing by Oracle Corporation June 2009 - (Free Research) Rapid bottleneck identification (RBI) is a new testing methodology that allows quality assurance (QA) professionals to very quickly uncover Web application performance limitations and determine the impact of those limitations on the end user experience.  (WHITE PAPER) READ ABSTRACT |

Finding Value in Services: A Navigational Guide by Alcatel-Lucent May 2009 - (Free Research) Nine out of ten communications-intensive organizations are seeking outside help in building mobility-enriched, IP-centric environments. Most organizations are currently seeking assistance for transactional functions, but a far wider service continuum is actually available. Read this analyst report to learn more.  (ANALYST REPORT) READ ABSTRACT |

The Art of Teleworking by Polycom, Inc. April 2009 - (Free Research) Does teleworking really work? How can a teleworker be as productive as an employee in the office? This white paper covers the advances in technology that make teleworking successful -- and provides solutions for challenges teleworkers may face.  (WHITE PAPER) READ ABSTRACT |

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