WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..
		Cisco Secure Wireless Office Solution for SMBs by Cisco Systems, Inc.. The Cisco Secure Wireless Office Solution consolidates all network requirements into a complete, reliable wired and wireless infrastructure. more... >> Discover more offerings from Cisco Systems, Inc..
		Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

Best practices for integrating your contact centre with salesforce.com by ComputerWeekly.com March 11, 2013 - (Free Research) Analyst group, Nucleus Research explores how companies can use technologies such as Genesys Connect to deliver more value from their service cloud investment  (ANALYST REPORT) READ ABSTRACT |

Genesys Global Consumer Survey - 2007 by Genesys March 27, 2008 - (Free Research) This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.  (WHITE PAPER) READ ABSTRACT |

New Opportunities for Business Intelligence: Seven Ways to Deliver a Superior Customer Experience Now by Information Builders April 30, 2013 - (Free Research) Customer service has a profound impact on profitability. And even more, you have to think about your reputation in this age of social media. Read this informative white paper analyzing seven exciting technology innovations that can empower businesses to optimize customer service in today's multi-channel world.  (WHITE PAPER) READ ABSTRACT |

The Agile Project Manager by VersionOne Inc. June 08, 2009 - (Free Research) This white paper will explore the impact agile development methodologies are having on the Project Management community, what new skills are required, and what the Project Manager can do to ease the transition.  (WHITE PAPER) READ ABSTRACT |

Improving Customer Satisfaction through More Effective ICT Strategies by Alcatel-Lucent January 2008 - (Free Research) Companies that want to maintain a competitive edge, both now and in the future, are realizing that reactive customer interaction services must be replaced by a more proactive approach that recognizes the growing user-centricity of consumer ...  (ARTICLE) READ ABSTRACT |

Solutions Provider Improves Productivity with Flexible Implementation Methodology by Microsoft June 2007 - (Free Research) Stanley Stuart Yoffee & Hendrix, Inc. (SSYH), a Microsoft® Gold Certified Partner based in Florida, implements software solutions utilizing the Microsoft family of products. With large-scale projects across varied industries, the company turned to the Microsoft Dynamics™ Sure Step Methodology to help communicate with customers...  (CASE STUDY) READ ABSTRACT |

How to handle requirements for risk assessment methodologies by ComputerWeekly.com November 2010 - (Free Research) Over time, the information security/risk management profession has developed a variety of methods for assessing risk within an organization.  (WHITE PAPER) READ ABSTRACT |

Presentation Transcript: The Practical Implementation of BPM & SOA, Part II by Oracle Corporation June 2009 - (Free Research) In a process centric approach to SOA and BPM, perspectives of strategy, systems, business and technology can be incorporated in order to achieve successful change in business processes. Discussed here is methodology, best practices and experiences.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Object Persistence and Agile Software Development by Versant Corp. December 2009 - (Free Research) Agile Software Development is one of the most effective methodologies to develop application software. This paper examines and compares RDBMS with several object persistence methods within the context of Agile Software Development by quantifying the impact of these methods on the velocity and success of an agile application development project.  (WHITE PAPER) READ ABSTRACT |

The 7 Key Components for an Effective Case Management Methodology by ASG Software Solutions May 2010 - (Free Research) Case management is a care delivery framework with the potential to relieve three of the most significant pressures facing hospital leaders. The purpose of this paper is to illustrate a number of ways in which hospital case management can and does produce clinical, operational, and financial benefits for the organizations that employ them.  (WHITE PAPER) READ ABSTRACT |

SOA and BPM: A Process Centric Approach - Part 1 Background and Basic by Oracle Corporation June 2009 - (Free Research) In a process centric approach to SOA and BPM, perspectives of strategy, systems, business and technology can be incorporated in order to achieve successful change in business processes - discussed here as Service-Oriented Computing (SOC) as a way of gaining a better view on SOA in relation to BPM.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Tip Guide: Agile Problem Areas that Pain Developers and Testers by CollabNet April 2012 - (Free Research) Read this expert article to learn about common challenges that developers and testers face when it comes to Agile methodology. Compare your Agile pain points to those of other development teams and discover the best way to overcome them.  (EGUIDE) READ ABSTRACT |

Contact Centers for Dummies by Avaya Inc. November 2008 - (Free Research) This guide provides a high-level approach to the different methodologies with lots of information not only on running contact centers, but also on implementing technology in contact centers in a profitable way.  (WHITE PAPER) READ ABSTRACT |

Sybase CEP Implementation Methodology for Continuous Intelligence by Sybase, an SAP company October 2010 - (Free Research) This paper discusses the Sybase CEP Implementation Methodology, which offers analytic developers a set of best practices for implementing Continuous Intelligence using Complex Event Processing. Sybase CEP provides a structured yet flexible approach to rapidly build Continuous Intelligence projects and deliver more analytic modules over time.  (WHITE PAPER) READ ABSTRACT |

E-Guide-- Risk-Based Audit Methodology: How to Achieve Enterprise Security by IBM October 2010 - (Free Research) Read this e-guide to learn about a simple risk-based audit methodology for organizations to develop an internal IT audit program, or those looking for new ways to assess security risks.  (EGUIDE) READ ABSTRACT |

Measuring the TCO of Tape Storage Solutions by Oracle Corporation March 2010 - (Free Research) This tutorial presents a framework and financial methodology for deciding whether an enterprise should replace its current "status quo" tape storage solution with a new "proposed" solution, and the economics related to that decision.  (WHITE PAPER) READ ABSTRACT |

Rapid Bottleneck Identification - A Better Way to do Load Testing by Oracle Corporation June 2009 - (Free Research) Rapid bottleneck identification (RBI) is a new testing methodology that allows quality assurance (QA) professionals to very quickly uncover Web application performance limitations and determine the impact of those limitations on the end user experience.  (WHITE PAPER) READ ABSTRACT |

Software Development In the Cloud: Cloud management and ALM by CollabNet January 2010 - (Free Research) The latest software development methodologies require a more collaborative and dynamic environment for teams to work. Short iterations and continuous integration mean results and feedback are shared continuously. This paper provides insight, examples, and tools you can use in your environment for software development in virtual private clouds.  (WHITE PAPER) READ ABSTRACT |

A Project Manager's Survival Guide to Going Agile by Rally Software August 2008 - (Free Research) This paper focuses on re-defining the job of project manager to better fit the self-managed team environment, one of the core Agile principles. Special emphasis is placed on the shift to servant leadership, with its focus on facilitation and collaboration  (WHITE PAPER) READ ABSTRACT |

Secure Web Gateway Deployment Methodologies by BlueCoat September 2010 - (Free Research) In this article, we’ll talk about the four most common types of Web gateway network deployments. Sometimes referred to as forward proxies, these devices are used to secure Web access for an organization’s internal end users.  (WHITE PAPER) READ ABSTRACT |

Backup and Recovery: The Benefits of Multiple De-duplication Policies by Quantum Corporation October 2008 - (Free Research) This white paper explains the differences between the de-duplication approaches, discusses the strengths and limitations of each, shows how different backup tasks are likely to benefit from them, and talks about the business benefits.  (WHITE PAPER) READ ABSTRACT |

Methodology for Information Quality Management by Harte-Hanks Trillium Software May 2011 - (Free Research) This paper discusses how Trillium Software extends that principle to ensure services are driven by data governance defining the criticality and use for the data, and establishing roles and responsibilities within the business and IT to achieve business goals and objectives.  (WHITE PAPER) READ ABSTRACT |

Agile Development Poster by VersionOne Inc. February 2009 - (Free Research) "Agile Development" is an umbrella term for several iterative and incremental software development methodologies and this document gives a single view of the entire process for agile software production.  (WHITE PAPER) READ ABSTRACT |

Rightsizing Oracle Upgrade to EBS R12 with a Pre-Assessment Program by HCL Technologies Ltd. June 2008 - (Free Research) HCL offers pre-assessment services to its customers through its Pre - Assessment Methodology called AssessPRO™ which advices the customer on the benefits to switch over to latest versions of Oracle EBS R12.  (WHITE PAPER) READ ABSTRACT |

ITIL V3 and the PMBOK® - Distinct but Complementary by Global Knowledge December 2008 - (Free Research) This white paper examines the IT Infrastructure Library Version 3® (ITIL V3®) and the Project Management Body of Knowledge (PMBOK).  (WHITE PAPER) READ ABSTRACT |

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