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Contact Centers for Dummies by Avaya Inc.

November 2008 - (Free Research)
This guide provides a high-level approach to the different methodologies with lots of information not only on running contact centers, but also on implementing technology in contact centers in a profitable way. 
(BOOK) READ ABSTRACT |

Solutions Provider Improves Productivity with Flexible Implementation Methodology by Microsoft

June 2007 - (Free Research)
Stanley Stuart Yoffee & Hendrix, Inc. (SSYH), a Microsoft® Gold Certified Partner based in Florida, implements software solutions utilizing the Microsoft family of products. With large-scale projects across varied industries, the company turned to the Microsoft Dynamics™ Sure Step Methodology to help communicate with customers... 
(CASE STUDY) READ ABSTRACT |

EMC's Comprehensive Approach for Building Proven Information Infrastructure Solutions by Wipro Technologies

October 2008 - (Free Research)
In this paper, Wipro Technologies focuses on the methodology EMC follows for building its Proven Solutions for organizations of all sizes and domains. This paper also demonstrates the methodology using an example of the solution development process for Microsoft Exchange in physical and VMware environments. 
(WHITE PAPER) READ ABSTRACT |

Cloud Testing Production Applications CloudTest Strategy and Approach by SOASTA, Inc

September 2012 - (Free Research)
Creating the right cloud application performance testing environment is critical. Failing to do so impacts revenue, customer retention, and brand visibility. Read this paper to learn three key areas of consideration when testing in production and how implementing the right methodology will achieve high confidence testing in production. 
(WHITE PAPER) READ ABSTRACT |

Strategies for Supporting Next-generation Networks: Proactive, Predictive & Preventive by Alcatel-Lucent

August 2008 - (Free Research)
This white paper dimensions the two-stage evolution from today's prevalent product level support model to network-level support and ultimately to service-level support. 
(WHITE PAPER) READ ABSTRACT |

Oracle Data Mining 11g Release 2 Mining Star Schemas: A Telco Churn Case Study by Oracle Corporation

June 2012 - (Free Research)
This paper, based on the CACS and intended for users of the Oracle Data Miner, highlights the telco churn case study using Oracle Data Miner and explains the case study workflow methodology. Read this now and learn about preparing a database scheme and importing a pre-made Oracle Data Miner workflow. 
(WHITE PAPER) READ ABSTRACT |

Rightsizing Oracle Upgrade to EBS R12 with a Pre-Assessment Program by HCL Technologies Ltd.

June 2008 - (Free Research)
HCL offers pre-assessment services to its customers through its Pre - Assessment Methodology called AssessPRO™ which advices the customer on the benefits to switch over to latest versions of Oracle EBS R12. 
(WHITE PAPER) READ ABSTRACT |

HP Aligns with Customers through Agile Development by Hewlett-Packard Company

May 2010 - (Free Research)
This white paper details HP's progression to agile methodology. The purpose of this evolution is to improve the ability of HP’s R&D software development team to adapt to customer requirements, without adding cost and delays to its development processes. 
(WHITE PAPER) READ ABSTRACT |

Business Skill Courseware by SkillSoft Corporation

SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations. 
(ASP & SOFTWARE PRODUCT)

TOGAF® and SABSA® Integration by ComputerWeekly.com

October 2011 - (Free Research)
This paper from the Open Group, documents an approach to enhance the TOGAF enterprise architecture methodology with the SABSA security architecture approach to create one holistic architecture methodology. 
(IT BRIEFING) READ ABSTRACT |

Methodology for Information Quality Management by Harte-Hanks Trillium Software

May 2011 - (Free Research)
This paper discusses how Trillium Software extends that principle to ensure services are driven by data governance defining the criticality and use for the data, and establishing roles and responsibilities within the business and IT to achieve business goals and objectives. 
(WHITE PAPER) READ ABSTRACT |

Using Social Media to Deepen Your Customer Relationships by Infor

November 2010 - (Free Research)
Written for the marketing executive, this paper provides a useful framework to begin to assess how an organization can engage in social media to build deeper relationships with its customers. 
(WHITE PAPER) READ ABSTRACT |

Smarter Process in the age of the customer by IBM

April 2013 - (Free Research)
Customers expect your operations to be instant, seamless and insightful so that each interaction is fast and effective. Access this fascinating white paper today to learn about expert solutions for improving business operations so as to effectively cater to customer interactions. 
(WHITE PAPER) READ ABSTRACT |

FUELING GROWTH, DRIVING OPERATIONAL EXCELLENCE by SoftBrands, Inc.

March 2008 - (Free Research)
Learn about an easily implemented, affordable and standardized solution that will boost your productivity with the advanced technologies of SAP combined with the manufacturing functionality. 
(WHITE PAPER) READ ABSTRACT |

Mobile BI: Actionable Intelligence for the Agile Enterprise by SAS

June 2011 - (Free Research)
This report describes how mobile devices can drive better BI. Find out how top performing companies have made mobile devices the primary platform for BI deployments. 
(WHITE PAPER) READ ABSTRACT |

Improving IT Economics and Gaining Business Value with CA Enterprise IT Management Software: An ROI Study by CA Technologies.

November 2008 - (Free Research)
This paper details a study that used standard IDC ROI methodology to calculate the costs of performing common IT administrative, operational, and support functions. With the recent dislocations in the world economy, the findings here can guide your company to increased productivity, cost savings, and revenue. 
(WHITE PAPER) READ ABSTRACT |

Enterprise Backup and Recovery Methodologies for Oracle by LEGACY - DO NOT USE - Datalink.

June 2008 - (Free Research)
This paper provides an introductory overview of some of the enterprise backup options available for Oracle data. 
(WHITE PAPER) READ ABSTRACT |

Tightening the Chain - Supply Chain Cost-Cutting Strategies by SAP America, Inc.

August 2009 - (Free Research)
Maintain operational efficiency while cutting supply chain costs with new approaches, technologies, and methodologies. Third party logistics providers, radio frequency identification rentals, and attribute-based demand planning can help you reduce supply chain costs and boost customer satisfaction. 
(WHITE PAPER) READ ABSTRACT |

Enterprise Backup and Recovery Methodologies for Oracle by Datalink Corp

February 2007 - (Free Research)
This paper provides an introductory overview of some of the enterprise backup options available for Oracle data. 
(WHITE PAPER) READ ABSTRACT |

Computer Weekly 11 October 2011: Download this week's issue of the UK's leading technology publication, featuring the latest news, analysis and opinion on the big trends in IT by ComputerWeekly.com

October 2011 - (Free Research)
In this week's Computer Weekly, we find out how mainframe technology that was meant to be dead and buried is finding innovative new applications. We analyse the challenges facing the government's largest deployment of agile software development, and our Buyer's Guide highlights the firms making the most of social media. Download the new issue now. 
(EZINE) READ ABSTRACT |

Enterprise Customers Embrace Deduplication Technology by EMC Computer Systems (UK) Ltd.

April 2011 - (Free Research)
With exponential growth of data volume, enterprises require faster backup, restore, and disaster recovery to meet their shrinking backup windows, and the use of disk in the data protection process relieves many of the backup bottlenecks associated with using traditional storage methods. Read on to learn more. 
(WHITE PAPER) READ ABSTRACT |

Service Management Virtual Simulation (tool) by IBM

December 2009 - (Free Research)
Check out this virtual forum to access papers and podcasts pertaining to dynamic infrastructure solutions from IBM. 
(RESOURCE CENTER)

Process-Driven Master Data Management for Dummies by Software AG

March 2012 - (Free Research)
This comprehensive guide covers topics from data governance and reference data to big data and cloud-enablement, uncovers MDM myths, and looks at new trends in MDM methodology. 
(BOOK) READ ABSTRACT |

The Agile Project Manager by VersionOne Inc.

June 2009 - (Free Research)
This white paper will explore the impact agile development methodologies are having on the Project Management community, what new skills are required, and what the Project Manager can do to ease the transition. 
(WHITE PAPER) READ ABSTRACT |

The Forrester Wave - BPM Suites, Q1 2013 by IBM

August 2013 - (Free Research)
BPM has played a substantial role in driving back-office efficiency, process automation, and worker productivity. Now in 2013, BPM is positioned to star in its most challenging role to date: helping the enterprise embrace disruptive forces of change -- technological, competitive, and regulatory -- that are often unknown and unforeseen. 
(WHITE PAPER) READ ABSTRACT |

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