|
| |
1 - 25 of 494 | Next Page
|
Featured Sponsors
Contact Centers for Dummies by Avaya Inc.
November 2008 - (Free Research)
This guide provides a high-level approach to the different methodologies with lots of information not only on running contact centers, but also on implementing technology in contact centers in a profitable way.
|
Solutions Provider Improves Productivity with Flexible Implementation Methodology by Microsoft
June 2007 - (Free Research)
Stanley Stuart Yoffee & Hendrix, Inc. (SSYH), a Microsoft® Gold Certified Partner based in Florida, implements software solutions utilizing the Microsoft family of products. With large-scale projects across varied industries, the company turned to the Microsoft Dynamics™ Sure Step Methodology to help communicate with customers...
|
Contact Center for Dummies by Avaya
July 2011 - (Free Research)
With the emergence of worldwide competition in the contact center business, working from a defined methodology is becoming increasingly important. This guide provides an approach to the different methodologies you can use, with information not only on running contact centers, but also on implementing contact center technology in a profitable way.
|
EMC's Comprehensive Approach for Building Proven Information Infrastructure Solutions by Wipro Technologies
October 2008 - (Free Research)
In this paper, Wipro Technologies focuses on the methodology EMC follows for building its Proven Solutions for organizations of all sizes and domains. This paper also demonstrates the methodology using an example of the solution development process for Microsoft Exchange in physical and VMware environments.
|
Cloud Testing Production Applications CloudTest Strategy and Approach by SOASTA, Inc
September 2012 - (Free Research)
Creating the right cloud application performance testing environment is critical. Failing to do so impacts revenue, customer retention, and brand visibility. Read this paper to learn three key areas of consideration when testing in production and how implementing the right methodology will achieve high confidence testing in production.
|
Oracle Data Mining 11g Release 2 Mining Star Schemas: A Telco Churn Case Study by Oracle Corporation
June 2012 - (Free Research)
This paper, based on the CACS and intended for users of the Oracle Data Miner, highlights the telco churn case study using Oracle Data Miner and explains the case study workflow methodology. Read this now and learn about preparing a database scheme and importing a pre-made Oracle Data Miner workflow.
|
Best Practices in the Call Center: A Customer Touch-Point Methodology by Oracle Corporation UK Ltd
October 2012 - (Free Research)
One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.
|
HP Aligns with Customers through Agile Development by Hewlett-Packard Company
May 2010 - (Free Research)
This white paper details HP's progression to agile methodology. The purpose of this evolution is to improve the ability of HP’s R&D software development team to adapt to customer requirements, without adding cost and delays to its development processes.
|
Business Skill Courseware by SkillSoft Corporation
SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.
|
Creating Business Value Through Customer Experience by Oracle Corporation UK Ltd
December 2012 - (Free Research)
In this webcast, Brian J. Curran, VP of Customer Experience Strategy for Oracle, explains the business value of effective customer experience management and offers strategies and methodologies for getting started.
|
OLM Systems improves customer satisfaction by IBM
May 2013 - (Free Research)
IT application provider, OLM Systems, adopted an agile methodology to help enhance product quality and customer satisfaction, but needed a way to automate its software testing processes to keep up with the regular two-week release schedule. Read this white paper to learn more about the solution that helped OLM with development.
|
TOGAF® and SABSA® Integration by ComputerWeekly.com
October 2011 - (Free Research)
This paper from the Open Group, documents an approach to enhance the TOGAF enterprise architecture methodology with the SABSA security architecture approach to create one holistic architecture methodology.
|
Methodology for Information Quality Management by Harte-Hanks Trillium Software
May 2011 - (Free Research)
This paper discusses how Trillium Software extends that principle to ensure services are driven by data governance defining the criticality and use for the data, and establishing roles and responsibilities within the business and IT to achieve business goals and objectives.
|
Using Social Media to Deepen Your Customer Relationships by Infor
November 2010 - (Free Research)
Written for the marketing executive, this paper provides a useful framework to begin to assess how an organization can engage in social media to build deeper relationships with its customers.
|
Deliver Extraordinary Customer Experience by Oracle Corporation UK Ltd
December 2012 - (Free Research)
Exceptional customer service can be a major differentiator in today's market. However, with more communication channels than ever before, devising an effective strategy can be difficult. Inside this paper learn 6 tips for achieving stellar customer service and find out how the right CRM tool can help set you apart from the competition.
|
FUELING GROWTH, DRIVING OPERATIONAL EXCELLENCE by SoftBrands, Inc.
March 2008 - (Free Research)
Learn about an easily implemented, affordable and standardized solution that will boost your productivity with the advanced technologies of SAP combined with the manufacturing functionality.
|
Tightening the Chain - Supply Chain Cost-Cutting Strategies by SAP America, Inc.
August 2009 - (Free Research)
Maintain operational efficiency while cutting supply chain costs with new approaches, technologies, and methodologies. Third party logistics providers, radio frequency identification rentals, and attribute-based demand planning can help you reduce supply chain costs and boost customer satisfaction.
|
Enterprise Customers Embrace Deduplication Technology by EMC Computer Systems (UK) Ltd.
April 2011 - (Free Research)
With exponential growth of data volume, enterprises require faster backup, restore, and disaster recovery to meet their shrinking backup windows, and the use of disk in the data protection process relieves many of the backup bottlenecks associated with using traditional storage methods. Read on to learn more.
|
|
|
