Read this paper to learn about options for deploying and managing a home-based agent model with the ultimate goal being increased customer loyalty. As the key driver in this model, other cumulative benefits result: higher agent productivity, reduced attrition, lower operational costs, stronger business continuity, and more. 

This podcast shares techniques for communicating with your customers in an acceptable manner that fits their preferences while expanding your marketable universe. 

This paper explores the reasons why data volumes are increasing and where bottlenecks most frequently occur. It then explains why adding more hardware isn’t a solution to these performance problems and delves into the various methods that can be used to break through the bottlenecks to speed applications. 

In this video, Ron Clarkson--Director of Endpoint Security with Trend Micro--introduces Web Reputation, an add-on version of Trend Micro's Web Protection Platform. With Trend Micro's technology, whenever users are connected to the internet, their protection is up-to-date. Watch the video to learn more. 

The range and complexity of government information technology (IT) investments makes assessing their returns a daunting prospect. This white paper presents a public ROI assessment framework that addresses the shortcomings in the available methods and models for assessing public returns. 

Building greater confidence in your underlying data is easier said than done. The typical organization is home to a wide variety of fragmented data sources. Organizations with a baseline of data management maturity will get better value from their BI investments. They are also more likely to outperform organizations less mature in data management. 

This whitepaper teaches useful methods for passing certification test questions. 

Each month many companies, big or small, well known or unknown, experience a data security loss with the potential exposure of thousands to millions of sensitive customer or employee records. This brief examines cryptographic methods, specifically tape data encryption, to combat such security losses. 

Giving remote workers easy and secure access to your network with virtual private network (VPN) technology can result in big savings. 

The following six secrets to 24x7, disaster-tolerant Exchange will show you how to implement an Exchange environment with zero lost data and continuous application availability—with no IT intervention—in the event of a disaster. 

This white paper discusses the different ways for installing the Data Protector package and shows the pros and cons of each method. You can choose the method which fits your requirements. At the end of this white paper, a troubleshooting chapter lists error messages and necessary steps for fixing these problems. 

Our new IP Address Tracker frees you from the evils of spreadsheets, delivering powerful and simple-to-use features that give you a unified view of your IP address space and that enable you to manage it -- for free! IP Address Tracker makes it easy to track an unlimited number of IP addresses, see which ones are in use and which are not, and more.