This paper explores the tools Cisco provides to simplify mass deployments of the VPN Client. The two methods are discussed: the creation of an installation CD-ROM and network-based installations. I will explain how to reduce calls to the Help Desk by locking users out of advanced configuration functions in the user interface. 

This paper examines 12 ways in which the Agile methods are valuable. 

Recent advances in Internet infrastructure technology and maturity of technologies supporting collaboration over the Internet have resulted in new methods for sales organizations to interact with their customers, collaborate with sales team members. 

Development testing has been proven to find more bugs and identify problems in complex code much faster than any other method. In this white paper you will learn about the ROI realized by twelve companies utilizing development testing in a wide range of industries and learn how to build your own business case. 

As more organizations adopt mobile applications, it has become apparent that functional testing for mobile apps presents a unique set of challenges that desktop and Web app testing methods cannot address. But how exactly can organizations adapt their functional testing to ensure high quality, secure mobile apps? Check out this webcast to find out. 

Read this white paper to learn how to automate and better manage the planning, testing and decision-making activities required for the application delivery lifecycle in order to release better-quality applications in less time. 

With the growth of virtual server deployments come new challenges to effectively protect virtualized data sets. Traditional backup and recovery methods become less effective as the virtual infrastructure scales, creating the need for more scalable… 

This white paper provides an overview of the results of a Forrester Consulting survey on the total economic impact and potential return on investment of deploying click to call and click to chat solutions. Continue reading to learn about the evaluation methods, results and more. 

File exchange is an integral part of daily business life but the problems with current methods make it into a proverbial marathon. File transfer methods include FTP, physical transfers, and personal emails which lack security, compliance, and efficiency. Managed File Transfer (MFT) solutions are the answer to the question, "How do I send this?" 

This white paper helps managers to build a compelling business case for deploying online data protection services rather than continuing current methods of backup and recovery – or implementing other onsite alternatives. 

This white paper provides the results of a survey of industry professionals about how they were using social channels to engage customers from a service perspective. Learn how you can leverage these findings to transform your own efforts to integrate social and traditional methods of communication with your customers. 

This SearchStorage.com E-Guide will compare the pros and cons of two disk-based backup methods – disk-as-tape and disk-as-disk - and offer insight into which technique is the correct fit for your organization. 

The best practices described by Version Three of the ITIL® represent a de facto standard for IT Service Management and have become very popular in technology organizations over the last several years. This paper will explore each of these challenges, provide real-world examples of each, and present realistic methods for overcoming these challenges.