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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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Innovating in the Contact Center: Why Settle for Good When You Can Be Better? by Calabrio, Inc.

December 31, 2013 - (Free Research)
In this white paper, discover how to optimize your contact center processes with the help of new interaction channels such as social media, and make the most of interaction data to learn more about your customers and your company. 
(WHITE PAPER) READ ABSTRACT |

How Salesforce.com Transformed its Business to Agile by CA Technologies.

September 21, 2010 - (Free Research)
Join this webcast to discover how cloud computing leader Salesforce.com transformed their software development process to Agile. Come and hear from expert Steve Greene, who led Salesforce.com’s transformation to Agile. 
(WEBCAST) READ ABSTRACT |

Expert Guide to Data Protection: New Capabilities, Remaining Gaps, and Answers to Customer FAQ by Symantec Corporation

November 04, 2013 - (Free Research)
This e-guide follows the evolution of data protection and points out the latest capabilities and remaining gaps in the marketplace. Read on now to find out whether conventional methods are keeping pace and which data protection processes should be treated separately. 
(EGUIDE) READ ABSTRACT |

Agile Portfolio Management by Rally Software

July 24, 2013 - (Free Research)
Access this interactive presentation to explore how strategic portfolio planning can help your business cultivate innovation, and learn why an agile approach to portfolio management can help you overcome the shortcomings of traditional methods. 
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Sterling Commerce: Managed Services by Sterling Commerce, An IBM Company

September 01, 2009 - (Free Research)
Sterling Commerce Managed Services include Business-to-Business (B2B) integration solutions, allowing trading organizations to interact with each other across a secure network. Long considered as only appropriate for large organizations, Sterling Commerce Managed Services provide organizations of all sizes with the ability to trade and collaborate. 
(WHITE PAPER) READ ABSTRACT |

Innovation, People, and Processes:  How Three Global Innovators are Bringing Winning Products to Market  by CA Technologies.

September 01, 2009 - (Free Research)
This IDC White Paper addresses a key challenge for most organizations - the need to improve innovation.  Three very different global corporations are compared in order to explore methods of managing new ideas, projects, resources, and marketing innovation. Read on to learn what all three companies are doing to manage innovation. 
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Build your bottom line: Drive innovation with a collaborative requirements-driven quality solution. by IBM

May 11, 2010 - (Free Research)
This paper investigates the reasons why effective collaboration amongst project teams is so difficult, and identifies the top three methods by which collaboration can be improved with a requirements-driven quality solution. 
(WHITE PAPER) READ ABSTRACT |

The Innovation Barrier, Part 2: Symptoms, Solutions, and the Impact on Equipment Manufacturers by Fanfare

November 16, 2007 - (Free Research)
This paper is the second in a two-part series exploring the innovation barrier – the point at which testing can no longer keep pace with development in the equipment manufacturing industry. It examines the innovation barrier’s symptoms – from slowdowns in development to mounting quality issues – and the potential impact on equipment manufacturers. 
(WHITE PAPER) READ ABSTRACT |

The Future of Innovation Management: The Next 10 Years by ComputerWeekly.com

September 05, 2011 - (Free Research)
Download this report from Arthur D Little to learn 5 key innovation concepts for CIOs and CTOs. 
(IT BRIEFING) READ ABSTRACT |

Frost and Sullivan Best Practices Research: 2013 Global Workload Management Technology Innovation Award by Genesys

August 14, 2013 - (Free Research)
Managing each customer service agent's workload has become a priority for customer-focused companies, as more customers and more channels of communication are common. In this resource, explore how successful workload management can help your service organization address the challenges of modern customer relationship management (CRM). 
(WHITE PAPER) READ ABSTRACT |

Why is the ITSM Market Moving to the Cloud? by BMC Software, Inc.

October 08, 2013 - (Free Research)
This whitepaper covers why organizations move their IT service desk tools to the cloud and the looks at eight benefits it can bring to your organization. 
(WHITE PAPER) READ ABSTRACT |

CW Buyers Guide To Finance and Insurance by ComputerWeekly.com

February 04, 2014 - (Free Research)
This 11-page buyer's guide looks at mitigating the risks of data breaches with liability insurance; how to finance your organisation's technology platforms; and funding software investment for the economic recovery while budgets remain tight. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Expanding the Value of IBM Rational Team Concert Software with IBM Business Partners-priority Asset by IBM

September 2008 - (Free Research)
This white paper discusses challenges to adopting globalization, open environments, seamless collaboration, and agile techniques, and how Jazz technology, Rational Team Concert and IBM Business Partner Plug-ins can help drive software innovation. 
(WHITE PAPER) READ ABSTRACT |

Let Customer Feedback Do the Driving by SPSS Inc. Worldwide Headquarters

May 2007 - (Free Research)
As the second installment in The Customer Innovation Series, this paper describes why and how Enterprise Feedback Management (EFM) is a critical component in solving the problem of enhancing customer-driven innovation. 
(WHITE PAPER) READ ABSTRACT |

Transformation Through Innovation by ComputerWeekly.com

December 2013 - (Free Research)
David Cooper, CIO of British Gas discusses how to transform an IT organisation into an innovative force within a business while reducing the cost of change in this PowerPoint presentation. 
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The next wave of digitisation: setting your direction, building your capabilities by ComputerWeekly.com

September 2011 - (Free Research)
Companies need to make significant investments in digital skills and technologies if they are to meet the needs of their customers, Booz&Co argues in this report. 
(IT BRIEFING) READ ABSTRACT |

Tape Systems Technologies Handbook by SearchDataBackup.com

February 2014 - (Free Research)
Tape media, drive and library technology advances with increasing capacity and innovations aimed at making data more accessible. This handbook offers information on tape systems, including tape media and libraries, LTFS, tape vaulting and using tape for long-term archiving. 
(EGUIDE) READ ABSTRACT |

The Power of Many: ABC's of Collaborative Innovation throughout Extended Enterprise by IBM Line of Business

April 2007 - (Free Research)
The IBM Global CEO Study 2006 found that, to drive innovation, many top CEOs are collaborating beyond their organizations - with their extended networks of suppliers, customers, business partners and others 
(WHITE PAPER)

Achieve process innovation through business process management by IBM

November 2013 - (Free Research)
The reality of today's empowered consumer has made it imperative for you to provide superior customer interactions at every opportunity. What is needed is a holistic approach to business process to serve the goal of delivering a world class customer experience. 
(WHITE PAPER) READ ABSTRACT |

Turbocharge Your Business: Leveraging SaaS to Drive Innovation and Results by IBM

August 2013 - (Free Research)
Market forces are driving business leaders to innovate, and fast. Cloud solutions, and specifically Software as a Service, can be a key enabler for accelerating the innovation process. Learn how sales, finance, marketing, procurement, and supply chain leaders are leveraging SaaS to become more agile and serve the customer better. 
(WEBCAST) READ ABSTRACT |

Building a Global B2B Brand by Wipro Technologies

June 2009 - (Free Research)
In this paper you'll read about the steps Wipro Technologies took in order to take its brand name to the next level in order to compete with the top global IT companies. 
(CASE STUDY) READ ABSTRACT |

Unleash the Power of Marketing to Drive Innovation and Profit by SAS

October 2011 - (Free Research)
In this white paper, learn what genuine customer centricity looks like, why it matters more than ever, and how organizations can achieve it. 
(WHITE PAPER) READ ABSTRACT |

The EMA All-Stars in Enterprise Systems Management for 2008 by CA Technologies.

March 2008 - (Free Research)
Analyst firm EMA has released the results of their first ever All-Stars in Enterprise Systems Management for 2008 report, covering 18 different systems management disciplines. 
(WHITE PAPER) READ ABSTRACT |

Agile: Velocity Without Sacrificing Quality by Hewlett-Packard Company

February 2014 - (Free Research)
View this informative webcast to learn about a variety of tools that can help you execute Agile test strategies more effectively, in order to maintain the velocity and the quality you need. 
(WEBCAST) READ ABSTRACT |

Smart  Organisations by ComputerWeekly.com

October 2011 - (Free Research)
Download this report to learn how your organisation can use smart technology to drive innovation and enhance your competitive position, without breaking the bank. 
(WHITE PAPER) READ ABSTRACT |

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