Businesses of all sizes are using the messaging and collaboration features of Microsoft Exchange to run critical business functions that if lost, can result in severe business disruption. Exchange and Exchange infrastructure components are analyzed in this paper to determine how they can be protected so you can achieve your SLA commitments. 

Requirements definition and management is an activity that has the potential to deliver a high, fast ROI. This white paper explains the characteristics of a good requirement and presents ten steps to better requirements management. Read on to learn how better requirements translate into easier, higher quality projects. 

Join Centerline Partners and Blueprint as they present how a next-generation approach for establishing a requirements framework leveraging Blueprint Requirements Center and HP Quality Center significantly reduces risks associated with application modernization initiatives. 

This white paper makes the case for application governance by extending the definition of application lifecycle and application lifecycle management. It examines the critical roles of metadata, collaboration, and other important aspects of application governance. Additionally, this paper contains four use cases of application governance in action. 

This document describes concepts and definitions for governance, elements of governance, distinguishing myth from reality, approaches that go beyond "just good enough", control frameworks etc. 

Rachel Pace-Maron, Director of Operations Support Service at PRC, was asked to document, standardize and communicate all of her company's processes to help improve business processes across 15 domestic and 5 international call centers. Listen as Rachel shares her experience and covers key learnings. 

ITSM is an IT management approach focused on end-to-end services rather than individual technology components. It is more aligned with the customer view of IT than the technology view. Read this paper to learn how business service management takes ITSM to the next level. 

In this video, David Sherry explains the cloud's many uses, its current advantages and disadvantages, and most importantly, the security risks and compliance issues that must be considered with any cloud computing implementation. 

This white paper describes the CMS (configuration management system) as emphasized in ITIL V3, and explores how it differs from a CMDB. Further, it shows how a CMS increases your ability to make better IT decisions that impact business agility, productivity, and quality of service. 

This primer will serve to provide an understanding of the key concepts of Lean as they apply to the process sectors, including the steps for implementation and the benefits that may be realised. 

The FACTS MANAGED CARE SUITE provides a full range of reports to help you manage your organization, design plan requirements, and control and monitor costs. 

Listen to this webcast to hear from James Ferreira, CIO for the New Mexico State Attorney General's office to learn about migrating to cloud computing applications.