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Search Results 1 - 25 of 475 | Next Page
Case Study: la Caixa - Bank takes customer and employee support to the next level by Hewlett-Packard Limited
January 05, 2012 - (Free Research)
With HP's contact centre and customer services, la Caixa was able to expand and continue to provide excellent service to their customers. Read this case study now to learn more about HP's call centre and contact centre offerings. 
(CASE STUDY) READ ABSTRACT |

IRMC Used VMware Virtual Desktop Infrastructure to Virtualize its Call Center Operations by AMD and VMware, Inc (E-mail this company)
March 2008 - (Free Research)
IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness. 
(CASE STUDY) READ ABSTRACT |

Network Foundation - Cisco 1700 Series by Cisco Systems
Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies. 
(HARDWARE PRODUCT)

Case Study: Medisync Takes Care of Health Providers with Equallogic Storage by Dell, Inc.
May 2011 - (Free Research)
MediSync's outdated storage infrastructure couldn't handle a new and robust medical application they installed. So they turned to Dell's EqualLogic iSCSI storage array to get the job done. Read this case study for the details. 
(CASE STUDY) READ ABSTRACT |

Call Center Workforce Management Software Best Practices by Infor WFM Workbrain
January 2012 - (Free Research)
The market for workforce management (WFM) software in the contact center saw double-digit growth last year, but the technology still needs work, according to experts. In this e-guide you’ll explore the pros and cons of WFM. 
(EGUIDE) READ ABSTRACT |

MidMichigan Health - Case Study by VMware, Inc.
January 2012 - (Free Research)
This case study examines how MidMichigan Health reduces costs and makes it fast and easy for clinicians to access medical records and healthcare applications so they can spend more time with patients. 
(CASE STUDY) READ ABSTRACT |

McCullough-Hyde Memorial Hospital - Case Study by VMware, Inc.
January 2012 - (Free Research)
Access this case study to learn how the IT team at Ross Medical Center has virtualized 90% of their x86 servers and replaced more than half of their aging desktop PCs with low-cost thin clients, achieving dramatic cost savings while improving the productivity of clinicians and IT administrators alike. 
(CASE STUDY) READ ABSTRACT |

The Total Economic Impact Of Click to Call And Click to Chat by Oracle Corporation
April 2011 - (Free Research)
This white paper provides an overview of the results of a Forrester Consulting survey on the total economic impact and potential return on investment of deploying click to call and click to chat solutions. Continue reading to learn about the evaluation methods, results and more. 
(WHITE PAPER) READ ABSTRACT |

VDI Done Differently: A Case Study - Planned Parenthood League of Massachussetts by Virtual Computer, Inc.
May 2011 - (Free Research)
This case study reveals how the IT department for one of the largest freestanding health care providers in the state of Massachusetts reduced operational costs and improved computing experience for their end-users through virtualization. 
(CASE STUDY) READ ABSTRACT |

Maricopa Integrated Health System Case Study – Server and storage technology helps drive hospital’s EMR adoption by Intel and HP
September 2011 - (Free Research)
Maricopa Integrated Health System had a major decision to make: continue with its paper-based patient record system or adopt an electronic medical record (EMR) solution.  In this case study, learn how Maricopa approached this project and what they realized in terms of IT and business benefits. 
(CASE STUDY) READ ABSTRACT |

Case Study: Healthcare Provider Halves Power Bill with Virtualized Data Center by Dell, Inc.
May 2011 - (Free Research)
Boston Medical Center uses Dell PowerEdge servers with Intel Xeon processors, Dell EqualLogic storage and VMware. By adding desktop virtualization solutions, BMC improved their total cost of ownership, enhanced security, and continued green initiatives with desktop virtualization. 
(WHITE PAPER) READ ABSTRACT |

Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.
The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
(HARDWARE PRODUCT)

Can Your Center Keep Up with the Changes? Manage the Avalanche of Complexity and Still Control Costs by Calabrio, Inc.
January 2012 - (Free Research)
Read this white paper to learn more about the future changes with contact centers and the best ways to prepare your organization for these changes. 
(WHITE PAPER) READ ABSTRACT |

Cloud Computing for the Call Center: The Next Revolution by inContact
May 2010 - (Free Research)
The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels. 
(EBOOK) READ ABSTRACT |

Debunking Security Concerns with Hosted Call Centers by inContact
September 2011 - (Free Research)
This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services. 
(WHITE PAPER) READ ABSTRACT |

University Pittsburgh Medical Center Pairs ProtecTIER & XIV to Win Backup Battle by IBM
March 2011 - (Free Research)
Check out this case study to learn how beyond ease of use, a smaller physical footprint, and lower total cost of ownership – this health enterprise was able to reduce their backup window by 2 hours and achieve deduplication ratios of 24:1 on their data-dense, 13-terabyte Oracle database. 
(CASE STUDY) READ ABSTRACT |

Adapt your contact center for increased customer satisfaction by inContact
January 2012 - (Free Research)
This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money. 
(VIDEO) READ ABSTRACT |

The power of Call Centers and Customer Loyalty by Infor CRM
February 2012 - (Free Research)
Read this e-guide from our award-winning editorial team to learn strategies for how to utilize innovative technologies to improve your customer experiences, retain customers and gain loyalty. 
(EGUIDE) READ ABSTRACT |

GE Healthcare Case Study by Intel and HP
September 2011 - (Free Research)
GE Centricity EDI, part of GE Healthcare IT’s Centricity portfolio, leverages technology to help healthcare providers improve patient care, streamline operations, trim revenue cycles and improve cash flows. Processes that were once handled manually are automated and can be performed around the clock.  Read this case study to learn more. 
(CASE STUDY) READ ABSTRACT |

North American Contact Center Industry 2011: A Mid-Year Update and Forecast by Calabrio, Inc.
January 2012 - (Free Research)
This informative market update from The National Association of Call Centers (NACC) provides a comprehensive look at the industry. 
(WHITE PAPER) READ ABSTRACT |

The Inner Circle Guide to Speech Analytics by Calabrio, Inc.
January 2012 - (Free Research)
Read this comprehensive paper to gain valuable information for getting the most out of a speech analytics system. 
(WHITE PAPER) READ ABSTRACT |

Avaya Aura Contact Center Scripting Demystified by Global Knowledge
May 2011 - (Free Research)
Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice.  This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code. 
(WHITE PAPER) READ ABSTRACT |

Best Practices for Transforming to a Multi-Channel Contact Center by inContact
January 2012 - (Free Research)
Read this white paper to get a framework, plan and recommended best practices for transforming your siloed contact centers into a multi-channel servicing environment. 
(WHITE PAPER) READ ABSTRACT |

Why Healthcare needs Virtual Desktops by Pano Logic, Inc
February 2011 - (Free Research)
Learn how virtualized desktops can significantly reduce deployment and management headaches for IT organizations in the health care industry. Included are case studies from CharterCARE Health Partners, Henry County Hospital, and St. Vincent’s Catholic Medical Center. 
(WHITE PAPER) READ ABSTRACT |

Transforming the Customer Experience: How Four Contact Centers Did It Successfully by inContact
September 2011 - (Free Research)
If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies. 
(WHITE PAPER) READ ABSTRACT |

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