The Impact of Technology on Cost in Business Process Outsourcing (BPO) by SAP America, Inc.. Gain insight into the true cost of business process outsourcing (BPO) beyond what is typically reflected in the BPO provider's service price (total contract value). Learn more... >> Discover more offerings from SAP America, Inc..

TAKING ADVANTAGEOF BIG DATA ANALYTICS by SAS Institute Inc. March 13, 2013 - (Free Research) Consult this white paper to learn more about how utilizing data and unstructured data can improve revenue and give your company a competitive advantage. In order to effectively manage big data, businesses need to follow the right approach. This resource outlines where to use big data and other important tips you need to know.  (WHITE PAPER) READ ABSTRACT |

Social Media Moves into Mainstream IT Service Management by CA Technologies. August 24, 2011 - (Free Research) This white paper focuses on the evolving role of social media in service desk management. Read on to learn more about social media trends in ITSM, the new culture for service desk management, the benefits of improved self-service access via social media and how social media applies to Service Desk in terms of collaboration, community, etc.  (WHITE PAPER) READ ABSTRACT |

Top Five Contact Center Trends for 2013 by Avaya March 21, 2013 - (Free Research) This resource offers five key trends that are reshaping customer experience management. Discover how successfully tap into these trends will give you the competitive advantage over those who fail to adapt to this rapid change.  (WHITE PAPER) READ ABSTRACT |

Technology value matrix : ERP by ComputerWeekly.com November 30, 2012 - (Free Research) Analyst group Nucleus Research looks at the latest trends in enterprise resource planning (ERP) and discusses the best performing suppliers.  (ANALYST REPORT) READ ABSTRACT |

CW Buyer's Guide: Outsourcing   by ComputerWeekly.com July 05, 2011 - (Free Research) This in-depth buyer's guide, assesses the trends in outsourcing, the options for small and medium sized companies and the role of governance.  (ESSENTIAL GUIDE) READ ABSTRACT |

Mobile ERP, Social Media Rank Among Manufacturing Technology Trends of 2011 by Plex Systems January 26, 2012 - (Free Research) In 2011, there was a  strong willingness to invest in technology by manufacturing organizations. However, that wasn't the only trend. In this tip guide, uncover the most popular  developments in 2011 and how these trends have the potential to carry into 2012.  (EGUIDE) READ ABSTRACT |

E-Book: Next Steps and Trends in Enterprise Content Management Technology by SpringCM October 26, 2010 - (Free Research) ECM is a long-established market, but ECM technology is changing, evolving and taking on increased importance to organizations as they look to gain more value and insight from documents, emails, blogs etc. Through this e-book you will obtain an expert overview of ECM and an in-depth look at where this market is headed.  (EBOOK) READ ABSTRACT |

E-Book: Next Steps and Trends in Enterprise Content Management Technology by ASG Software Solutions April 16, 2010 - (Free Research) This E-Book will provide an expert overview of ECM, a look at recent trends shaping the market today, advice on navigating ECM technology purchases – and an in-depth look at where this market is headed.  (EBOOK) READ ABSTRACT |

Gartner: Five trends that will affect your cloud strategy by ComputerWeekly.com April 23, 2012 - (Free Research) <p>Businesses need to keep a close eye on the evolution of cloud based services to avoid wasting money and missing out on business opportunities.</p> <p><strong> </strong></p>  (ANALYST BRIEF) READ ABSTRACT |

Presentation Transcript: Maximizing the value of on-demand BI for Small to Medium Enterprises by SAP America, Inc. August 26, 2011 - (Free Research) Small to medium enterprises (SMEs) are just as concerned with maximizing the value of their data as large enterprises. This webinar will explore the business and technology trends that have made BI accessible to SMEs.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Trends in business intelligence by ComputerWeekly.com January 18, 2011 - (Free Research) Several important technology changes, social trends and customer needs are driving the future development steps and functionality of Business Intelligence solutions, this report from Birchman reveals.  (IT BRIEFING) READ ABSTRACT |

Making Support Social: Turning Customer Engagement Into Customer Success by Consona Corporation May 01, 2010 - (Free Research) Social media is fundamentally changing how businesses and their customers interact. In this paper, learn of some of the broad trends in social media, and then provide specific guidance on how to use social media to deliver support better, faster and cheaper.  (WHITE PAPER) READ ABSTRACT |

Social Media and the Contact Center (Avaya Trend Advisor) by Avaya December 31, 2012 - (Free Research) By now, we're all aware of what a powerful force social media can be for a business – be it positive or negative. But how should your business address what's happening in social media? Read on to find out.  (WHITE PAPER) READ ABSTRACT |

IDC Report "Backup and Recovery: The Open Source Option Comes of Age" by Zmanda Inc. May 2008 - (Free Research) Read the IDC Vendor Spotlight on Zmanda. Learn the latest user requirements, market trends and the unique role of Zmanda in bringing enterprise-scale open source backup & recovery solution to the market.  (WHITE PAPER) READ ABSTRACT |

Aberdeen Analyst Insight - Social Media & Customer Service: From Listening to Engagement by SAP America, Inc. October 2012 - (Free Research) While social media seems to be everywhere, a disappointing number of customer service organizations fully harness the power of social channels. Read this report from the Aberdeen Group to discover key trends in the use of social media for customer service and learn best practices for integrating social channels into CEM.  (ANALYST REPORT) READ ABSTRACT |

Anatomy of the New Decision: Five Hot Trends Shaping Business Analytics by Information Builders October 2012 - (Free Research) Businesses have been using data to improve decision-making for decades, but practicing legacy business intelligence strategies today can put you at a disadvantage. Read on to learn how the 5 hottest IT trends help you extract more sophisticated intelligence from your data, including: mobile computing, social media, cloud services, and more.  (WHITE PAPER) READ ABSTRACT |

'Big Data' Will Have a Big Impact on MDM Strategy by IBM April 2013 - (Free Research) In today's fast-paced tech environment, popular trends such as social media, cloud computing, and big data will all have a huge impact on MDM, and you need to be prepared for how to deal with the changes. Check out this expert e-guide to discover insights on leveraging MDM tools and strategies to tackle big data and other BI trends.  (EGUIDE) READ ABSTRACT |

Aberdeen Analyst Insight - Social Media & Customer Service: From Listening to Engagement by SAP America, Inc. October 2012 - (Free Research) Despite the growing popularity of social media among consumers, many customer service companies are still not harnessing the full potential of social channels. Read this insightful report to learn key trends in the use of social media for customer service and discover best practices for integrating social channels with CEM.  (WHITE PAPER) READ ABSTRACT |

Skills Forecast: Big Data Analytics by ComputerWeekly.com February 2013 - (Free Research) This report analyses the projected demand for IT professionals with Big Data Analytic skills in the UK over the next five years.  (ESSENTIAL GUIDE) READ ABSTRACT |

Top 10 Business Analysis Trends for 2013 by ComputerWeekly.com February 2013 - (Free Research) A global panel of experts identifies the Top 10 Business Analysis trends in 2013  (ESSENTIAL GUIDE) READ ABSTRACT |

Top 10 Project Management Trends for 2013 by ComputerWeekly.com January 2013 - (Free Research) A global panel of experts identify the top 10 trends in project management in 2013  (ESSENTIAL GUIDE) READ ABSTRACT |

Mobile Security Strategies by ComputerWeekly.com November 2012 - (Free Research) This exclusive report for Computer Weekly members explains the security risks and challenges of using mobile devices in the enterprise.  (ANALYST REPORT) READ ABSTRACT |

2012 Trends to Watch: Storage by ComputerWeekly.com February 2012 - (Free Research) Ovum analyses data growth, big data, disk shortages, public cloud storage, flash memory, and other storage trends.  (ANALYST BRIEF) READ ABSTRACT |

Computer Weekly - 31 January 2012: The importance of IT strategy by ComputerWeekly.com January 2012 - (Free Research) In this week’s Computer Weekly, we look at the importance of IT strategy when budgets are under pressure. The first part of our Buyer’s Guide to virtualisation examines the barriers preventing many organisations from adopting the technology; and Transport for London’s CIO talks about how IT helps avoid Olympic travel chaos. Download the issue now.  (EZINE)

Accenture Technology Vision 2012 by ComputerWeekly.com January 2012 - (Free Research) Download this report from Accenture to discover the 6 IT technology trends that will impact CIOs in 2012.  (IT BRIEFING) READ ABSTRACT |

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