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A more social contact center by Salesforce.com March 20, 2012 - (Free Research) In this expert e-guide, you will discover ways that contact centers are using social media channels to manage customer contact volume and the 10 steps to creating a call center social media strategy.  (EGUIDE) READ ABSTRACT |

DWP: Social Media Strategies and Idea Street by ComputerWeekly.com April 25, 2012 - (Free Research) David Cotterill, head of innovation at the Department for Work & Pensions (DWP), explains how he using social media to help drive innovation in this short presentation.  (PRESENTATION) READ ABSTRACT |

CRM and Social Media by Infor December 31, 2012 - (Free Research) Leveraging social media as part of your marketing strategy has obvious benefits, but you need the right strategy to experience all of them! This helpful resource answers questions about the why and how of social CRM, and offers five key guidelines for an effective social media strategy.  (WHITE PAPER) READ ABSTRACT |

Gartner newsletter: What can social intelligence do for your business? by Hewlett-Packard Limited February 13, 2012 - (Free Research) Access this paper now to discover how your company can develop a strong social media strategy in a matter of a few days.  (EBRIEF) READ ABSTRACT |

E-Guide: Harnessing Social Analytics by IBM December 21, 2012 - (Free Research) In this e-guide, discover how social media analytics software leverages text analytics capabilities to reveal patterns, trends, and potential business problems within online discussions.  (EGUIDE) READ ABSTRACT |

Met Office: The changing role of social media by ComputerWeekly.com April 25, 2012 - (Free Research) Dave Britton, chief press officer of the Met Office, explains how the Met has harnessed social media, in this presentation.  (CASE STUDY) READ ABSTRACT |

Strategic insights for your social CRM strategy by Infor May 08, 2013 - (Free Research) This expert e-guide provides a comprehensive look at the challenges of defining a social media strategy for CRM, offers advice on choosing the right tools, and highlights how to train employees on new social media technologies.  (EGUIDE) READ ABSTRACT |

Bringing Social Media Interactions into the Contact Center by Avaya December 31, 2011 - (Free Research) Think that leveraging a social media contact center strategy won't work for your business? You may want to check the facts. As this white paper explains, case studies of companies with successful social media strategies within their contact centers abound. Open this paper to discover the perhaps surprisingly significant business benefits.  (WHITE PAPER) READ ABSTRACT |

Computer Weekly 6 December 2011: Read this week’s issue of the UK’s leading technology publication, featuring news on open data, cyber security and our social media awards by ComputerWeekly.com December 02, 2011 - (Free Research) In this week's Computer Weekly, we examine the economic benefits of plans to release more government data for wider re-use by software developers. We announce the winners of our Social Media Awards, and hear what the IT industry thinks of the new UK cyber security strategy. Download the new issue now.  (EZINE)

Sales Strategy: How to Effectively Incorporate Social Media by SAP America, Inc. August 02, 2012 - (Free Research) In this white paper learn how social media is incorporated in the sales process, how companies are using social selling, and how to get started.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Computer Weekly - 31 January 2012: The importance of IT strategy by ComputerWeekly.com January 31, 2012 - (Free Research) In this week’s Computer Weekly, we look at the importance of IT strategy when budgets are under pressure. The first part of our Buyer’s Guide to virtualisation examines the barriers preventing many organisations from adopting the technology; and Transport for London’s CIO talks about how IT helps avoid Olympic travel chaos. Download the issue now.  (EZINE)

eGuide Social Media Networks Tie into Global and Local HR Strategies by Workday May 21, 2013 - (Free Research) This expert e-guide explains how social media is causing HR leaders to rethink recruitment and talent management. Also inside, learn how you can effectively cope with the challenges of meting out a global strategy with localized tactics.  (EGUIDE) READ ABSTRACT |

Benchmarking Your Digital Strategy by Limelight Networks, Inc. August 01, 2012 - (Free Research) Every business has a digital presence that impacts their brand and could hinder potential sales if not properly managed. In order to survive in today's digital era, traditional marketing practices need to be overhauled. Read on to learn 10 key strategies marketers need to be successful in digital marketing.  (WHITE PAPER) READ ABSTRACT |

Records Management Strategies for Social Media Compliance by Iron Mountain November 26, 2012 - (Free Research) According Smithsonian Magazine, by 2013 businesses will generate as much data every 10 minutes as was generated in the world through 2003 – most of which will be social media data. Does you have a solid plan in place to effectively manage these social records? Read on to learn 5 steps to devising a social media records management program.  (WHITE PAPER) READ ABSTRACT |

TDWI Best Practices Report - Customer Analytics in the Age of Social Media by IBM December 31, 2012 - (Free Research) This TDWI Best Practices Report examines organizations' current practices and future plans for customer analytics technology strategies, with a special focus on how organizations are adapting to challenges- and potential- of social media.  (WHITE PAPER) READ ABSTRACT |

A Unified Records Management Approach to Maximize SharePoint and Social Media by Iron Mountain December 03, 2012 - (Free Research) As the use of social media and SharePoint technologies continues to rise, effective records management is becoming more difficult than ever before.  Inside this paper, learn best practices for effectively managing SharePoint and social media, including 5 questions to consider and 4 key issues to address when designing your overall strategy.  (WHITE PAPER) READ ABSTRACT |

How Savvy Technology Marketers Can Improve Results with an Intelligent Content Strategy by KnowledgeStorm, Inc (E-mail this company) October 2005 - (Free Research) The Internet enables prospects to search for you rather than the other way around. You must place expertly crafted content wherever prospects might be searching. Marketers are leveraging a new methodology called Intelligent Content Strategy to attract more prospects that are looking for their solutions.  (WHITE PAPER) READ ABSTRACT |

CW Buyer's Guide: Customer Relations (CRM) by ComputerWeekly.com October 2011 - (Free Research) This nine-page Buyer's Guide to Customer Relationsip Management (CRM) analyses the factors CIOs and senior IT professionals will need to consider as they plan their CRM strategies.  (ESSENTIAL GUIDE) READ ABSTRACT |

Social media is not just for fun – it can transform your business by ComputerWeekly.com January 2011 - (Free Research) This six-page Buyer’s Guide to Social Media explains why CIOs and senior IT professionals have a prime oppor tunit y to rethink core business processes and examine how to use social computing to create advantages for their business.  (WHITE PAPER) READ ABSTRACT |

National Fibre Strategies by ComputerWeekly.com June 2013 - (Free Research) Arthur D Little assess five strategic models for deploying national fibre optic telecommunications networks that have been implemented by countries around the globe.  (ESSENTIAL GUIDE) READ ABSTRACT |

Taneja Group Analysis: Executive Summary: An Overview of the Virtualization and Cloud Market Vendor Landscape for Small and Medium Businesses by Dell and VMware November 2012 - (Free Research) Access this Taneja Group study that evaluates the virtualization and cloud market specifically for small and medium businesses (SMBs). Explore a competitive analysis of seven of the leading virtualization and cloud vendors based on their offerings and discover the top eight differentiating factors among them.  (WHITE PAPER) READ ABSTRACT |

CRM and social media - How a blended approach means good business in the hospitality industry by Infor December 2012 - (Free Research) This white paper offers helpful guidelines for those in the hospitality industry on how to blend CRM with social media and real-time marketing strategies to improve customer satisfaction, attract more guests, build business, and get higher ROI.  (WHITE PAPER) READ ABSTRACT |

#CompliantData: The Social Media Data Archiving Conundrum by Iron Mountain March 2012 - (Free Research) Check out this white paper to discover how to set the stage for social media success - learn how to gauge risk vs. reward in social media, discover how to update your compliance strategy to include social media, receive best practices for staying on top of archiving regulations and more.  (WHITE PAPER) READ ABSTRACT |

The Social Customer ebook "Rethinking Customer Service: The Call Center as Corporate Information Hub" by SAP America, Inc. December 2011 - (Free Research) This e-book looks at how the call center in particular can help drive a proactive, rather than reactive, approach to business. Experts from the call center world share strategies and mindset shifts that must take place as customers demand more and more information about the products and services that they consume.  (WHITE PAPER) READ ABSTRACT |

5 Keys to Success with Internet TV by Brightcove June 2008 - (Free Research) The Brightcove Internet TV platform supports all five pillars of an online video strategy and a wide variety of approaches to implementing each pillar.  (WHITE PAPER) READ ABSTRACT |

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