The Impact of Technology on Cost in Business Process Outsourcing (BPO) by SAP America, Inc.. Gain insight into the true cost of business process outsourcing (BPO) beyond what is typically reflected in the BPO provider's service price (total contract value). Learn more... >> Discover more offerings from SAP America, Inc..

VMWorld Case Study:  Catalent Pharma Solutions by ComputerWeekly.com October 23, 2012 - (Free Research) A robust virtulisation, back-up and disaster recovery plan, helped Catalent Pharma Solutions survive an earthquake, tsunami and a fire in 2011.  (CASE STUDY) READ ABSTRACT |

Pharma's New Worldview: Transforming R&D through Emerging Markets by IBM Line of Business July 1967 - (Free Research) This paper addresses new market forces that are compelling them to consider a range of alternatives, including outsourcing and offshore opportunities.  (WHITE PAPER)

Pharma's New Worldview: Transforming R&D through Emerging Markets by IBM Line of Business June 2008 - (Free Research) This paper addresses new market forces that are compelling them to consider a range of alternatives, including outsourcing and offshore opportunities.  (WHITE PAPER)

BAO for Pharma by IBM June 2013 - (Free Research) Managing and analysing data can help the pharma industry innovate and speed regulatory approval and time to market.  (WHITE PAPER) READ ABSTRACT |

Purdue Pharma L.P. Deploys DocAve® to Protect and Manage its SharePoint Infrastructure by AvePoint, Inc. February 2010 - (Free Research) Purdue Pharma L.P. have an expansive, diverse, and geographically distributed network of employees, partners, and associated firms who must collaborate extensively. See how they turned to DocAve to dramatically reduce time and resources required for granular restores and improve end-user confidence and accelerated Sharepoint adoption.  (CASE STUDY) READ ABSTRACT |

Adaptive Security for the Health/Pharma Vertical by Juniper Networks, Inc. April 2011 - (Free Research) Healthcare and pharmaceutical organizations are more sophisticated than ever before; but with that sophistication, they also face new challenges.  (WHITE PAPER) READ ABSTRACT |

Dimension Data Helps Purdue Pharma Deploy and Manage Unified Communications to Support Corporate Growth by Dimension Data February 2010 - (Free Research) Read this case study to learn how Dimension Data’s managed services helped a pharmaceutical company replace a legacy phone system with a converged communications solution.  (CASE STUDY) READ ABSTRACT |

ISG Outsourcing Index (EMEA) by ComputerWeekly.com April 2013 - (Free Research) The ISG Outsourcing Index provides a quarterly review of the latest sourcing industry data and trends.  (IT BRIEFING) READ ABSTRACT |

Turning Social Media into a Game-Changing Customer Care Channel by Aspect May 2013 - (Free Research) Today's customers demand highly personalized, engaging experiences, and leveraging social media to transform your contact center is a way to surpass these expectations. Access this whitepaper to learn how combining contact center best practices with social media CRM technologies can increase the effectiveness of your customer interactions.  (WHITE PAPER) READ ABSTRACT |

Media Mobility Delivering Ultimate Video Experiences by Motorola, Inc. December 2008 - (Free Research) Media Mobility promises a sophisticated user experience that will enable operators to dramatically increase their multi-play service bundles that integrate voice, data and video offerings.  (WHITE PAPER) READ ABSTRACT |

IT Connects Customers to Brands by Cisco Systems, Inc. August 2010 - (Free Research) Paul Gillin, author of three social media marketing books, reveals how CIOs are becoming the designated guardians of intellectual property. As the use of social media tools grows, Gillen recommends how a CIO can stay in front of the widespread access and create enhanced customer experiences.  (VIDEO)

Anticipating the Bandwidth Bottleneck by Motorola, Inc. December 2008 - (Free Research) This paper examines trends in consumer content consumption and projects the future bandwdith requirements of broadband connections to the home.  (WHITE PAPER) READ ABSTRACT |

eGuide Social Media Networks Tie into Global and Local HR Strategies by Workday May 2013 - (Free Research) This expert e-guide explains how social media is causing HR leaders to rethink recruitment and talent management. Also inside, learn how you can effectively cope with the challenges of meting out a global strategy with localized tactics.  (EGUIDE) READ ABSTRACT |

European IT Law Briefing: Recruitment and social media by ComputerWeekly.com May 2013 - (Free Research) Four leading European law firms help you navigate the legal maze when using social media for recruitment in France, Germany, UK and Italy.    (ESSENTIAL GUIDE) READ ABSTRACT |

European IT Law Briefing:  Practical steps for companies using social media by ComputerWeekly.com May 2013 - (Free Research) Leading European law firms offer practical advice for companies using social media in France, Germany, UK and Italy.  (ESSENTIAL GUIDE) READ ABSTRACT |

European IT Law Briefing: Taking action on misuse of social media by employees by ComputerWeekly.com May 2013 - (Free Research) Four leading European law firms help you navigate the legal maze when taking action against employees who misuse social media in France, Germany, UK and Italy.    (ESSENTIAL GUIDE) READ ABSTRACT |

European IT Law Briefing: Monitoring employees' use of social media by ComputerWeekly.com May 2013 - (Free Research) Leading European law firms explain the key legal requirements for companies monitoring employees' social media use in France, Germany, UK and Italy.  (ESSENTIAL GUIDE) READ ABSTRACT |

Media Lifecycle Management Best Practices by Spectra Logic Corporation April 2008 - (Free Research) This White Paper describes the best practices for managing tape media throughout its lifecycle to minimize data loss. Best practices include the implementation of proper processes, user training and tape handling.  (WHITE PAPER) READ ABSTRACT |

Using Social Media to Deepen Your Customer Relationships by Infor November 2010 - (Free Research) Written for the marketing executive, this paper provides a useful framework to begin to assess how an organization can engage in social media to build deeper relationships with its customers.  (WHITE PAPER) READ ABSTRACT |

Next Generation Enterprise WAN Video Deployment Guide  by Cisco Systems, Inc. October 2011 - (Free Research) Read this white paper to learn how to leverage intelligent new technologies that can address the predictability, performance, quality and security challenges associated with the transmission of video and rich media over enterprise networks.  (WHITE PAPER) READ ABSTRACT |

DataFlux Delivers Improved Data Quality, Address Verification for the Miami Herald Media Company by DataFlux Corporation February 2011 - (Free Research) The Miami Herald Media Company used the DataFlux data quality and data integration platform to improve and enhance the data that drives its Database Marketing division.  (CASE STUDY) READ ABSTRACT |

HP OpenCall Media Platform: A Cost-effective, Agile IP Media Server by Hewlett-Packard Company September 2009 - (Free Research) Mobile communication technologies are evolving quickly and new customer demands arise almost every day. At the same time, the economic downturn has impacted budgets, so that cost efficiency now tops the corporate agenda. Service providers must now must not only test and develop new services to meet customer demand, but do it within tight budgets.  (WHITE PAPER) READ ABSTRACT |

Compliant Media Management: Best Practices Guide by Iron Mountain May 2011 - (Free Research) By following established best practices, you have the opportunity to both reduce the risks associated with a data breach and improve the overall efficiency of your media management program. Check out this E-Guide to learn the five key Best Practices Areas that your organization needs to know about, and more.  (WHITE PAPER) READ ABSTRACT |

HP Social Intelligence Discovery Workshop: Understand the social media opportunity by Hewlett-Packard Limited January 2012 - (Free Research) Read this informative paper to discover how you can tap into your consumer's social media behaviours for useful data.  (WHITE PAPER) READ ABSTRACT |

CRM and Social Media by Infor December 2012 - (Free Research) Leveraging social media as part of your marketing strategy has obvious benefits, but you need the right strategy to experience all of them! This helpful resource answers questions about the why and how of social CRM, and offers five key guidelines for an effective social media strategy.  (WHITE PAPER) READ ABSTRACT |

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