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Social Media and Customer Service by Pegasystems May 11, 2011 - (Free Research) One of the biggest issues for companies is creating effective customer services processes.  What if social media could help the problem?  (WHITE PAPER) READ ABSTRACT |

CW Buyer's Guide: Customer Relations (CRM) by ComputerWeekly.com October 05, 2011 - (Free Research) This nine-page Buyer's Guide to Customer Relationsip Management (CRM) analyses the factors CIOs and senior IT professionals will need to consider as they plan their CRM strategies.  (ESSENTIAL GUIDE) READ ABSTRACT |

Social Media Analytics - Making Customer Insights Actionable by IBM May 31, 2011 - (Free Research) This white paper will examine the role social media can play in presenting a more strategic view of customer data and how the right combination of technologies can deliver insight to help companies more effectively meet perpetually shifting consumer demands expressed through, and influenced by, these dynamic communication channels.  (WHITE PAPER) READ ABSTRACT |

CIO Handbook: Personalizing the Customer Experience by SearchCIO.com March 14, 2013 - (Free Research) CIOs must marry online and physical offerings to personalize business interactions for each and every customer in today's collaborative world. Find out how leading businesses are paving the way with top-notch customer experience strategies.  (EBOOK) READ ABSTRACT |

ASG-Rochade the Leading Metadata Repository by ASG Software Solutions ASG-Rochade is a metadata management solution for large and medium-sized organizations. It is a strategic, facilitating technology that manages information about data and systems across your enterprise.  (SOFTWARE PRODUCT)

How iSCSI SANs Optimize Oracle Data Storage by Dell, Inc. June 27, 2011 - (Free Research) This white paper explores the unique challenges of data storage in an Oracle environment and offers suggestions on how iSCSI-based storage-area networks from Dell can help organizations more efficiently and effectively address those challenges.  (WHITE PAPER) READ ABSTRACT |

McAfee Total Protection for Secure Business by Insight March 16, 2010 - (Free Research) McAfee solutions cover all the critical elements of security medium businesses need: desktop and server protection, data protection, email and web security, and compliance. Total Protection for Secure Business provides comprehensive protection against the most lethal threats and exploits - in one package, from one trusted and proven vendor.  (WHITE PAPER) READ ABSTRACT |

Podcast Enterprise Social Platforms-Meet Dyanamic Case Management by OpenText December 10, 2012 - (Free Research) While many people use social media for personal reasons, some businesses overlook the benefits of social to their organization. Tune into this informative podcast to learn more about conceptualizing how social helps a business and allows them to reach business goals.  (PODCAST) READ ABSTRACT |

Webcast Enterprise Social Platforms-Meet Dyanamic Case Management by OpenText December 10, 2012 - (Free Research) While many people use social media for personal reasons, some businesses overlook the benefits of social to their organization. View this informative webcast to learn more about conceptualizing how social helps a business and allows them to reach business goals.  (WEBCAST) READ ABSTRACT |

A Smarter Approach: Inside IBM Business Analytics Solutions for Mid-Size Businesses by IBM April 05, 2013 - (Free Research) Businesses of every size have to manage big data effectively because it can help with their operational decision making. View this resource to learn more about how anayltics are now both highly accessible and useful to small and midsized businesses.  (TRIAL SOFTWARE) READ ABSTRACT |

5 Ways To Secure Removable Media: Which Is Best For Your Enterprise? by WinMagic March 14, 2010 - (Free Research) This paper reviews the steps some organizations are taking to draft, implement, and enforce risk mitigation policies for removable media, and how technologies available today, and appearing on the horizon, are helping.  (WHITE PAPER) READ ABSTRACT |

Stories That Move Mountains: Improve your presentation skills by ComputerWeekly.com November 09, 2012 - (Free Research) Learn how to make your presentation stand out from the crowd and make 'death by slide presentation' a thing of the past with this book extract especially written for IT professionals.  (BOOK) READ ABSTRACT |

Technology value matrix: Human Resources solutions   by ComputerWeekly.com October 19, 2012 - (Free Research) Recent developments in programming languages and platforms made HR solutions more user friendly and easier to deploy and manage, says analyst Nucleus Research.    (ANALYST REPORT) READ ABSTRACT |

Microsoft Convergence 2012 by ComputerWeekly.com May 01, 2012 - (Free Research) Nucleus Research assesses Microsoft’s plans to extend and develop the Microsoft Dynamics CRM platform.  (ANALYST REPORT) READ ABSTRACT |

IT in the UK SMB (Small and Medium sized Business) Sector by ComputerWeekly.com January 04, 2012 - (Free Research) This report from Knowledge Peers and Pierre Audoin Consultants (PAC), reveals what leaders of Small and Medium-Sized Businesses (SMBs) think of IT – its strategic value, its potential, and the changing way in which it is being used in their organisations.  (IT BRIEFING) READ ABSTRACT |

Network Foundation - Cisco 1700 Series by Cisco Systems Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies.  (HARDWARE PRODUCT)

The ROI for ERP: An Overall Approach by ComputerWeekly.com September 24, 2012 - (Free Research)  Nucleus Research offers advice on calculating the return on investment (ROI) for enterprise resource planning (ERP) systems.  (ANALYST REPORT) READ ABSTRACT |

The ROI of Social CRM by ComputerWeekly.com August 05, 2012 - (Free Research) This analyst report from Nucleus Research shows that businesses can achieve a significant return on investment by adding social media to their CRM deployments  (ANALYST REPORT) READ ABSTRACT |

The evolving business case for tier-1 erp in midsize companies by ComputerWeekly.com July 09, 2012 - (Free Research) Analyst group Nucleus Research assesses the business case for packaged ERP solutions.  (ANALYST REPORT) READ ABSTRACT |

ROI Case Study: Quest Foglight at Imperial College London by ComputerWeekly.com June 27, 2012 - (Free Research) Imperial College London deployed Quest Foglight to manage the performance of its applications, databases, and services and reduce system downtime. Nucleus Reseach evaluates the ROI of the project.  (ANALYST REPORT) READ ABSTRACT |

Overcoming the insight deficit by ComputerWeekly.com September 05, 2011 - (Free Research) Learn how you can empower your employees to make the most of big data and data analytics in this executive guide from the Corporate Executive Board.  (ESSENTIAL GUIDE) READ ABSTRACT |

Making Support Social: Turning Customer Engagement Into Customer Success by Consona Corporation May 01, 2010 - (Free Research) Social media is fundamentally changing how businesses and their customers interact. In this paper, learn of some of the broad trends in social media, and then provide specific guidance on how to use social media to deliver support better, faster and cheaper.  (WHITE PAPER) READ ABSTRACT |

Sales 2.0: Tap Into Social Media to Drive Enterprise Sales Results by InsideView August 26, 2009 - (Free Research) Read this paper to learn how Sales 2.0 technology helps sales identify the right opportunities at the right time and determine the right people to contact. Also learn how this unique approach enables sales and marketing collaboration to drive productivity and close more deals in this increasingly connected world.  (WHITE PAPER) READ ABSTRACT |

Expanding Active Decision-Making: The Power of Integrating Business Rules and Events by Red Hat April 19, 2012 - (Free Research) Business rules management systems (BRMSs) help organizations gain real-time insight into application performance and incorporate automation strategies into their processes. Read this white paper to learn more about the budget-friendly open source options when it comes to integrating business events with automated decision-making.  (WHITE PAPER) READ ABSTRACT |

Why Companies Fail: And the Information Imperatives to Help Ensure Survivability by Kalido June 2008 - (Free Research) Companies are failing at an unprecedented rate. Read this paper to learn how Kalido's Active Information Management software can help companies accommodate the kinds of information required to stave off failure.  (WHITE PAPER) READ ABSTRACT |

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