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Delivering a Superior Customer Experience by Avaya

April 30, 2012 - (Free Research)
Research shows that 90% of customer service decision-makers believe delivering quality service is paramount to success. But with tight budgets, businesses today need cost-effective ways of achieving higher service levels. Read on to learn how collaboration in your contact center can keep costs low while increasing service levels. 
(WHITE PAPER) READ ABSTRACT |

Measuring, Monitoring and Improving Customer Experience by OpenText

September 11, 2013 - (Free Research)
This E-Guide focuses on how companies can address CEM challenges and take steps to improve the overall customer experience. 
(EGUIDE) READ ABSTRACT |

New Opportunities for Business Intelligence: Seven Ways to Deliver a Superior Customer Experience Now by Information Builders

April 30, 2013 - (Free Research)
Customer service has a profound impact on profitability. And even more, you have to think about your reputation in this age of social media. Read this informative white paper analyzing seven exciting technology innovations that can empower businesses to optimize customer service in today's multi-channel world. 
(WHITE PAPER) READ ABSTRACT |

The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service by Genesys

June 2008 - (Free Research)
This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage. 
(WHITE PAPER) READ ABSTRACT |

Delivering Superior Customer Value in Communications Firms: Enabling Optimal Offer Creation for Service Providers by SAP America, Inc.

April 2009 - (Free Research)
For communications companies - whether focused on telecommunications services or media content - these are challenging times. Markets are saturated with new offerings, and margins continue to diminish. In response, communications service providers (CSPs) are concentrating on improving offers of voice, content, and data services. 
(WHITE PAPER) READ ABSTRACT |

Convergence as a Continuum to Driving Superior Customer Outcomes by Dell, Inc. and Intel®

August 2012 - (Free Research)
Read this exclusive white paper to gain access to a converged infrastructure solution strategy for your company 
(WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Unifying ERP and CRM to Create a Responsive Enterprise by Infor

November 2012 - (Free Research)
In order to drive your business forward you need to close more sales. In order to close more sales you need exceptional CRM strategies. But legacy CRM technology alone provides a fragmented view of customers and ultimately hinders sales teams. Read this transcript to learn how a CRM/ERP integration can mitigate this challenge. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Banking: Differentiate Through Service Excellence with SAP CRM – Optimizing Customer Satisfaction, Efficiency, and Profit by SAP America, Inc.

September 2010 - (Free Research)
Read this paper to learn how SAP for Banking solutions, which encompass the SAP® CRM application, encourage agility and customer centricity in today’s demanding market. By seamlessly connecting front- and back-office tasks, they can provide a superior customer experience and stronger top-line growth. 
(WHITE PAPER) READ ABSTRACT |

Achieve process innovation through business process management by IBM

November 2013 - (Free Research)
The reality of today's empowered consumer has made it imperative for you to provide superior customer interactions at every opportunity. What is needed is a holistic approach to business process to serve the goal of delivering a world class customer experience. 
(WHITE PAPER) READ ABSTRACT |

The Power of Transformational Knowledge by Oracle Corporation

January 2014 - (Free Research)
In this white paper, find out how you can deliver superior customer experiences with a Transformational State of Knowledge. Inside, find specific steps you can follow to achieve transformational knowledge, and learn how this state can grant your company sustainable growth and profitability. 
(WHITE PAPER) READ ABSTRACT |

Strategies for Driving Operational Efficiency and Reducing Costs by Cisco Systems, Inc.

March 2011 - (Free Research)
Find out how Jeremy Gill, CIO, Michael Baker Corporation, is using technology to optimize processes while delivering cost savings and superior customer service. 
(PODCAST)

Building a Clear and Socially Connected Enterprise by SAP America, Inc.

December 2010 - (Free Research)
Read this white paper to learn how financial services firms can leverage social channels to better understand changing customer needs and interaction styles, develop products and services that address those changes, and create marketing campaigns that target these customers. 
(WHITE PAPER) READ ABSTRACT |

Leveraging RFID & Other Pervasive Technologies to Achieve Transaction Efficiency in Consumer Retailing by Infosys Technologies Limited

May 2006 - (Free Research)
Providing customer satisfaction with retail operations allows organizations to gain the most revenue from their customers. Read this paper to learn how pervasive technology can be deployed to optimize operations and enable a superior customer experience. 
(WHITE PAPER) READ ABSTRACT |

Change the Way IT Delivers Value to the Business by CA Technologies.

January 2014 - (Free Research)
In this comprehensive webcast, learn how you can measure, manage, and consistently deliver reliable services to your customers. Hear from a panel of six IT experts as they discuss how the increased focus on improving customer experience is impacting IT, as well as best practices and challenges to overcome in the transformation. 
(WEBCAST) READ ABSTRACT |

Measuring & Monitoring Flash-Based Web 2.0 Applications by Keynote Systems

February 2008 - (Free Research)
This video presentation covers the power of Flash, and what it takes to provide a superior Flash-based end-user experience, dealing with content-heavy pages and how to deliver the best web performance and availability. 
(DEMO) READ ABSTRACT |

Deliver a Superior Cross-Channel Commerce Experience by Oracle Corporation

March 2012 - (Free Research)
With the right intelligence and personal information, there are plenty of new opportunities for you to provide superior experience and maximize the opportunity of every customer touch point. This paper shares actionable strategies needed to deliver personalized and relevant content, based on a variety of factors. 
(WHITE PAPER) READ ABSTRACT |

The truth about cloud storage in health care by EMC Isilon

December 2012 - (Free Research)
This e-guide takes an in-depth look at what it means for health care organizations looking to store data off-site and, specifically, in the cloud. Read now to uncover how you can ensure your cloud provider measures up to HIPAA's stringent regulations. 
(EGUIDE) READ ABSTRACT |

ExtraView Enterprise by Extraview Corporation

ExtraView Enterprise enables organizations to quickly and cost-effectively, create user specific web-based solutions that conform to a corporation's unique business processes and workflow requirements. 
(ASP & SOFTWARE PRODUCT)

Why Web Performance Matters: Is Your Site Driving Customers Away? by Compuware Corporation

April 2011 - (Free Research)
In this white paper, you’ll learn about the direct impact Web performance has on business results. And discover powerful tools for driving the superior customer experience, and business revenues, you demand from your Website. 
(WHITE PAPER) READ ABSTRACT |

Measuring the Business Impact of Support by Citrix Online UK

July 2010 - (Free Research)
Customer support has long been a business mainstay. Yet, the business impact of support is seldom measured - despite the influence of support on higher revenue, customer satisfaction and increased productivity. This new ServiceXRG white paper explores the importance of quantifying the impact of support on your business. 
(WHITE PAPER) READ ABSTRACT |

Presentation Transcript: How to Deploy and Manage a Superior IP Voice Network by AudioCodes and BroadSoft

January 2010 - (Free Research)
Learn how BroadSoft and AudioCodes have tackled the critical concerns making it possible for carriers of all sizes to be a success in delivering and managing a superior, cost effective IP voice network that is simple to deploy. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

iSCSI: Superior Storage for Virtualization by Dell, Inc. and Intel®

March 2007 - (Free Research)
iSCSI technology provides superior manageability to Fibre Channel for virtualized environments. Specifically, iSCSI lets users in virtualized environments utilize all the functionality available to non-virtualized systems. 
(WHITE PAPER) READ ABSTRACT |

How Does your Service Measure Up? Getting to Grips with Metrics by GoToAssist

July 2011 - (Free Research)
This quick guide will identify some of the most popular metrics that you should be measuring, look at ways in which you can measure them, and how to utilize these measures to improve your service delivery. 
(WHITE PAPER) READ ABSTRACT |

WEALTH MANAGER'S TAKE ON OUTSOURCING by Wipro Technologies

February 2008 - (Free Research)
Wealth managers can ensure success of outsourcing relationships by ensuring a stringent service provider selection program based on service providers' processes, quality standards, cost efficiency and knowledge. 
(WHITE PAPER) READ ABSTRACT |

Measuring, Monitoring, and Improving Customer Experience by IBM

March 2014 - (Free Research)
In this SearchCRM.com expert e-guide, find insights from leading organizations and industry authorities to help you address the challenges of monitoring and measuring your CEM strategy. Also inside, find 10 steps for improving your customer experiences. 
(EGUIDE) READ ABSTRACT |

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