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What Senior Management Needs to Know and Do About the Customer Experience by Verint Systems October 28, 2011 - (Free Research) Enhance your company's customer experience with this advice from Kathleen M. Peterson, Founder and Chief Vision at Officer Power House Consulting.  (WHITE PAPER) READ ABSTRACT |

Data, Data Everywhere - A Special Report on Managing Information by SAP America, Inc. August 02, 2012 - (Free Research) Examine this white paper on how businesses are transforming themselves based on the abundance of data and benefits found in the various uses of information and the new methods of visualizing data.  (WHITE PAPER) READ ABSTRACT |

Oracle HR Analytics: Driving Return on Human Capital Investment by Oracle Corporation March 21, 2011 - (Free Research) In this podcast, you'll hear from Lexy Martin, the director of Research and Analytics for CedarCrestone, and the author of a recent, in-depth Oracle white paper on HR Analytics, as she talks about current trends in HR and how firms are using analytics to gain insights on their HR operations and performance.  (PODCAST) READ ABSTRACT |

DLP Content Discovery: Best Practices for Stored Data Discovery and Protection by Symantec Corporation March 16, 2009 - (Free Research) According to author Rich Mogull, one of the most under-appreciated aspects of DLP solutions is content discovery. Read this paper on DLP and discover features, best practices for deployment, and example use cases to illustrate how it functions.  (WHITE PAPER) READ ABSTRACT |

Guarding Against Network Failure by Hughes Network Systems (E-mail this company) August 02, 2011 - (Free Research) Network outages can affect a single branch or the entire business. Access this paper on best practices for developing an optimal disaster recovery strategy.  (WHITE PAPER) READ ABSTRACT |

A Shared Environment for IFRS Reporting Can Help Drive Financial Reporting Standardization - and Savings, too by Deloitte September 03, 2009 - (Free Research) This white paper discusses how the global movement toward IFRS offers companies the chance to significantly improve efficiency and reduce financial reporting costs by placing IFRS reporting in a shared environment, or "Center of Excellence" (CoE) and how IFRS CoE can help improve the quality and consistency of financial reporting.  (WHITE PAPER) READ ABSTRACT |

How technology, media and telecoms companies can win the confidence of investors by ComputerWeekly.com April 05, 2012 - (Free Research) Deloitte looks at the impact leadership has on company performance in the techonology media and telecoms sectors.  (IT BRIEFING) READ ABSTRACT |

SearchBusinessAnalytics.com Tip Guide: The Wrong way: Worst practices in ‘big data’ analytics programs by Sybase, an SAP company March 27, 2012 - (Free Research) This expert tip guide takes the less-traveled approach of letting you inside some of the worst practices associated with big data analytics today. Read this resource now and learn what not to do when it comes to analyzing big data, including assuming the software offers all the answers, forgetting lessons of the past and so much more.  (EGUIDE) READ ABSTRACT |

Measuring the Business Impact of Support by Citrix Online UK July 16, 2010 - (Free Research) Customer support has long been a business mainstay. Yet, the business impact of support is seldom measured - despite the influence of support on higher revenue, customer satisfaction and increased productivity. This new ServiceXRG white paper explores the importance of quantifying the impact of support on your business.  (WHITE PAPER) READ ABSTRACT |

Human Capital: The New Measure of Performance in Manufacturing by Kronos Incorporated October 15, 2010 - (Free Research) This paper explains how workforce selection - using science-based Behavioral Assessments to screen, select, and hire the best talent - is emerging as a vital new source of strategic advantage for manufacturers. Read on to learn how using behavioral assessments to hire new employees can greatly improve the accuracy of hiring decisions.  (WHITE PAPER) READ ABSTRACT |

Forrester: Formulate A Database Security Strategy to Ensure Investments Will Actually Prevent Data Breaches and Satisfy Regulatory Requirements by Oracle Corporation January 31, 2012 - (Free Research) Although most organizations are taking stronger measures to protect their data, significant gaps still exist at the very core — their databases. Commissioned by Oracle, this Forrester paper will help you formulate a database security strategy.  (WHITE PAPER)

Using Analytics to Measure Your Intranet by WebTrends (E-mail this company) April 16, 2013 - (Free Research) Now more than ever, as employees expect a high level of social technology both outside and inside the workplace, internal social collaboration is critical to business success. Access this white paper to learn best practices for implementing a measurement strategy so that you can increase intranet usage, realize business value, and increase ROI.  (WHITE PAPER) READ ABSTRACT |

Cisco EnergyWise: Power Management Without Borders by Cisco Systems, Inc. March 01, 2010 - (Free Research) Cisco® EnergyWise is a new energy management architecture that will allow IT operations and facilities to measure and fine-tune power usage to realize significant cost savings. This white paper illustrates how businesses can utilize Cisco EnergyWise with a network enabled by Cisco to better understand the power footprint of their organization.  (WHITE PAPER) READ ABSTRACT |

IDC White Paper: CA ESP Workload Automation Software: Measuring Business Impact and ROI by CA Technologies. April 2008 - (Free Research) This IDC White Paper presents the results of an IDC study, sponsored by CA originally Cybermation), to quantify the financial benefits of using CA ESP Workload Automation products.  (WHITE PAPER) READ ABSTRACT |

How to Accurately Detect and Correct Packet Loss by Silver Peak December 2010 - (Free Research) This paper explains how packet loss can be properly measured throughout an enterprise, and what can be done to mitigate its effects in real-time.  (WHITE PAPER) READ ABSTRACT |

Optimizing Virtualization Success with Facts and Transparency by BDNA April 2008 - (Free Research) Virtualization initiatives can struggle without transparency into the complex IT environment. By establishing a trusted fact base of IT assets, both physical and virtual, IT can measure and manage virtualization initiatives.  (WHITE PAPER) READ ABSTRACT |

Reducing Total Cost of Ownership: Delivering Cost Effective Enterprise Business Intelligence by MicroStrategy Incorporated June 2008 - (Free Research) This white paper explains how MicroStrategy's enterprise strength, scalable platform and self-service technology enable organizations to achieve pervasive BI at the lowest industry ownership costs.  (WHITE PAPER) READ ABSTRACT |

Secure Smartphone Apps: The Next Generation by BlackBerry April 2010 - (Free Research) The latest smartphone applications foster more mobility and productivity than ever before--as long as a secure mobile network is in place. This white paper addresses mobile applications and the potential security threats to the corporate networking as well as provide security measures to take.  (WHITE PAPER) READ ABSTRACT |

End-User Monitoring: Gaining Visibility into Hidden Business Risks by CA Technologies. August 2008 - (Free Research) This white paper explores how to implement effective end-user transaction monitoring and management to attain greater visibility into the user experience.  (WHITE PAPER) READ ABSTRACT |

CA ESP Workload Automation Software: Measuring Business Impact and ROI by CA Technologies. September 2009 - (Free Research) This IDC White Paper presents the results of an IDC study, sponsored by CA, to quantify the financial benefits of using CA ESP Workload Automation products.  (ANALYST REPORT) READ ABSTRACT |

How to tie learning to business impact by ComputerWeekly.com December 2010 - (Free Research) Many organisations implement “learning engagements,” or training programmes, to increase employee satisfaction, realise better team performance, and improve communication.  (WHITE PAPER) READ ABSTRACT |

How to Certify or Re-certify Twisted-Pair Cabling for 10 Gb/s Ethernet by Fluke Networks September 2010 - (Free Research) The standards review board of the Institute of Electrical and Electronics Engineers (IEEE) approved the standard for 10 Gigabit/sec Ethernet over twisted-pair copper cabling (10GBASE-T) on June 8, 2006. This paper provides an overview of the performance requirements for the twisted-pair cabling and methods to measure performance.  (WHITE PAPER) READ ABSTRACT |

Optimizing PC Performance with Simple Benchmarking Processes by Intel Corporation November 2008 - (Free Research) Check out this paper to learn how to enhance PC performance and overall IT efficiency by utilizing Intel's unique new platform performance benchmarking process.  (WHITE PAPER)

Benchmarking in the contact center: Tips for managing what you measure by Avaya December 2010 - (Free Research) Benchmarking projects are a great way for contact center organizations to improve their operations in order to reconcile competing demands from customers and the business. Read this white paper to learn best practices for executing a successful contact center benchmarking project.  (WHITE PAPER) READ ABSTRACT |

Performance testing for mobile applications by Hewlett-Packard Company August 2012 - (Free Research) Mobility means big changes for application developers as legacy testing methods don't measure up to the requirements of mobile apps. Read on to learn key trends in mobile computing and discover how performance testers must change their methodologies in order to measure up to the new mobile environment.  (WHITE PAPER) READ ABSTRACT |

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