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Measuring The Business Value of IT by SAP America, Inc.
September 25, 2006 - (Free Research)
Discover how to efficiently measure projected business value, increase the ROI of your SAP investments, and improve the overall worth of your IT initiative with a consistent methodology for both business and IT users.
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Metrics for Social Customer Service by SAP America, Inc.
July 25, 2011 - (Free Research)
This e-book examines the need to adopt new metrics for customer service in response to the new ways they engage customers using social media and networks. Inside, learn how to avoid the common pitfall of adding new metrics to traditional performance measurement systems.
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Measuring the TCO of Tape Storage Solutions by Oracle Corporation
March 01, 2010 - (Free Research)
This tutorial presents a framework and financial methodology for deciding whether an enterprise should replace its current "status quo" tape storage solution with a new "proposed" solution, and the economics related to that decision.
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How to tie learning to business impact by ComputerWeekly.com
December 09, 2010 - (Free Research)
Many organisations implement “learning engagements,” or training programmes, to increase employee satisfaction, realise better team performance, and improve communication.
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Electrical Efficiency Measurement for Data Centers by APC by Schneider Electric
October 2010 - (Free Research)
This paper explains how data center efficiency can be measured, evaluated, and modeled, including a comparison of the benefits of periodic assessment vs. continuous monitoring.
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The global state of the PMO: The IT perspective by ComputerWeekly.com
May 2011 - (Free Research)
This benchmarking study from ESI International identifies the trends impacting the project management function in IT industry in three areas: PMO maturity, measuring and reporting on PMO effectiveness, as well as training involvement.
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Fundamental Principles of Network Security by APC by Schneider Electric
July 2009 - (Free Research)
This paper covers the fundamentals of secure networking systems, including firewalls, network topology and secure protocols.
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Employee-owned Smartphones: Seize the Opportunity by BlackBerry
September 2011 - (Free Research)
It’s no longer feasible for an IT department to ignore the smartphone push from the majority of the employee population. IT management must attempt to channel the chaos and determine ways to embrace the personal mobility wave while maintaining effective security and management measures, especially in relation to the corporate network.
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Miercom Report Avaya WLAN Controller 8180 by Avaya
December 2011 - (Free Research)
This is a lab testing summary report comparing the scalability and QoS for voice and video of Avaya’s WLAN 8100 versus 3 competitor’s products.
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Hacking Back in Self-Defense: Is It legal? Should It Be? by Global Knowledge
December 2011 - (Free Research)
The risk of being hacked is one that all businesses face. There is only so much that defensive and preventative security measures can do to protect your business. But what if you could hack the hacker? This white paper presents a radical solution for protecting your network.
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Enterprise VoIP Security: Potential Threats and Best Practices by Global Knowledge Network, Inc.
March 2006 - (Free Research)
As VoIP usage becomes widespread, enterprise users will become subject to many of the same security risks that have affected data networks. This report highlights some of the potential security problems associated with VoIP and address what measures can be taken to secure enterprise VoIP deployments.
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ITIL: What It Is and Why You Should Care by Global Knowledge Network, Inc.
September 2005 - (Free Research)
ITIL is becoming the next big thing in Information Technology. This paper outlines the origin of ITIL, who controls its contents, who are the biggest users, and why you should care.
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4G mobile phone (LTE) revenue opportunities for business by ComputerWeekly.com
November 2010 - (Free Research)
This Whitepaper is based on Juniper Research’s November 2010 report entitled: “4G LTE Revenue Opportunities: Business Models, Scenarios and Operator Strategies 2010-2015”.
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Successfully Navigate the Virtualization Path by Dell, Inc. and Intel
October 2011 - (Free Research)
This presentation transcript, brought to you by our editors, offers advice to help you successfully navigate the virtualization path. Hear how one company decided on a virtualization strategy and put the appropriate measures in place to effectively manage its virtual environment
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Application Performance Management: The End User is King by CA Technologies.
January 2012 - (Free Research)
A key component of operating a successful IT infrastructure is application performance management (APM), for which business transaction management (BTM) plays an important role in ensuring a positive end-user experience. APM helps organizations focus on end-to-end monitoring, measuring, and resolution of end-user problems.
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Webcast: Address the end to end challenges of mobile application delivery with HP Software by Hewlett-Packard Company
January 2012 - (Free Research)
As adoption of mobile enterprise applications increases, it's important that organizations take the necessary measures to ensure performance and security. View this webcast to find out what you need to know about functional testing for mobile apps, including considerations for native vs. browser-based apps, proof of concept case studies, and more!
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How to tackle risk taxonomy by ComputerWeekly.com
November 2010 - (Free Research)
This Technical Standard provides a taxonomy describing the factors that drive risk – their definitions and relationships. This Technical Standard is not a reference or tutorial on how to assess or analyze risk, as there are many such references already available.
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