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Metrics for Social Customer Service by SAP America, Inc.
July 25, 2011 - (Free Research)
This e-book examines the need to adopt new metrics for customer service in response to the new ways they engage customers using social media and networks. Inside, learn how to avoid the common pitfall of adding new metrics to traditional performance measurement systems.
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Overcoming the insight deficit by ComputerWeekly.com
September 05, 2011 - (Free Research)
Learn how you can empower your employees to make the most of big data and data analytics in this executive guide from the Corporate Executive Board.
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Marketing Analytics by Oracle Corporation
July 11, 2008 - (Free Research)
Oracle Marketing Analytics helps you to develop closer, more valuable customer and prospect relationships and improve marketing effectiveness. Read this data sheet to learn more.
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Endpoint Buyers Guide by Sophos, Inc.
November 22, 2011 - (Free Research)
View this buyer's guide to explore leading vendors in the endpoint security market and discover how each measure up in the following categories: product features and capabilities, effectiveness, performance, usability, data protection, and technical support.
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Lead Generation and Management: Online Strategies and Best Practices by KnowledgeStorm Webinars
(E-mail this company)
June 15, 2004 - (Free Research)
Recent research by SiriusDecisions has shown that the average B2B organization actually utilizes only 6 % of the leads generated per year. If you're like many sales and marketing professionals, the time and money you will spend on online lead generation and management in 2004 will not yield the results you're looking for.
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Business Skill Courseware by SkillSoft Corporation
SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.
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How to tie learning to business impact by ComputerWeekly.com
December 09, 2010 - (Free Research)
Many organisations implement “learning engagements,” or training programmes, to increase employee satisfaction, realise better team performance, and improve communication.
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The power of Call Centers and Customer Loyalty by Infor CRM
February 06, 2012 - (Free Research)
Read this e-guide from our award-winning editorial team to learn strategies for how to utilize innovative technologies to improve your customer experiences, retain customers and gain loyalty.
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Measuring The Business Value of IT by SAP America, Inc.
September 25, 2006 - (Free Research)
Discover how to efficiently measure projected business value, increase the ROI of your SAP investments, and improve the overall worth of your IT initiative with a consistent methodology for both business and IT users.
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The global state of the PMO: The IT perspective by ComputerWeekly.com
May 05, 2011 - (Free Research)
This benchmarking study from ESI International identifies the trends impacting the project management function in IT industry in three areas: PMO maturity, measuring and reporting on PMO effectiveness, as well as training involvement.
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Best-In-Class Spend Management Hinges On Spend Analysis by Ariba, Inc.
January 2012 - (Free Research)
This research report examines the crucial set of processes that encompass spend analysis by exploring the pressures, strategic actions and capabilities of 132 organizations surveyed globally in September 2011.
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Building a Best-Run Finance Organization by SAP America, Inc.
June 2008 - (Free Research)
This SAP Executive Insight examines the changing role of the finance organization in today's business environment. Further, it describes how companies can develop best-run finance organizations.
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Accenture Technology Vision 2012 by ComputerWeekly.com
January 2012 - (Free Research)
Download this report from Accenture to discover the 6 IT technology trends that will impact CIOs in 2012.
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4G mobile phone (LTE) revenue opportunities for business by ComputerWeekly.com
November 2010 - (Free Research)
This Whitepaper is based on Juniper Research’s November 2010 report entitled: “4G LTE Revenue Opportunities: Business Models, Scenarios and Operator Strategies 2010-2015”.
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Cloud Computing for the Call Center: The Next Revolution by inContact
May 2010 - (Free Research)
The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.
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Business Collaboration in the Cloud by Citrix Online Go To Meeting
January 2012 - (Free Research)
This white paper addresses the issues and challenges surrounding remote collaboration, exploring just how to succeed in this new world of work.
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Electrical Efficiency Measurement for Data Centers by APC by Schneider Electric
October 2010 - (Free Research)
This paper explains how data center efficiency can be measured, evaluated, and modeled, including a comparison of the benefits of periodic assessment vs. continuous monitoring.
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How to tackle risk taxonomy by ComputerWeekly.com
November 2010 - (Free Research)
This Technical Standard provides a taxonomy describing the factors that drive risk – their definitions and relationships. This Technical Standard is not a reference or tutorial on how to assess or analyze risk, as there are many such references already available.
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Measuring The Success of Lean by SAP America, Inc.
January 2012 - (Free Research)
This article from IndustryWeek features advice on streamlining your business for leaner operations.
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Selecting the right EHR for the Life of your Practice and Your Patients by Intel and HP
September 2011 - (Free Research)
If we are at or approaching a technological tipping point in the history of healthcare, then it has never been more important for physician practices to select the right electronic health record (EHR) – and there are tangible reasons to believe so. This white paper discusses criteria for selecting the right EHR solution.
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SANS Institute: Oracle Database Security, What to Look for and Where to Secure by Oracle Corporation
June 2010 - (Free Research)
To properly protect the information at the database layer there are a number of comprehensive measures that need to be taken. With this paper Tanya Baccum, SANS Institute analyst, examines these measures for holistically protecting Oracle database from inside out.
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The CISOs Guide to Measuring IT Security by Lumension
January 2012 - (Free Research)
In this comprehensive white paper, learn the key steps to enhancing your security visibility so that you have a voice at the executive table and not just a seat.
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