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How to tie learning to business impact by ComputerWeekly.com December 09, 2010 - (Free Research) Many organisations implement “learning engagements,” or training programmes, to increase employee satisfaction, realise better team performance, and improve communication.  (WHITE PAPER) READ ABSTRACT |

The global state of the PMO: The IT perspective by ComputerWeekly.com May 05, 2011 - (Free Research) This benchmarking study from ESI International identifies the trends impacting the project management function in IT industry in three areas: PMO maturity, measuring and reporting on PMO effectiveness, as well as training involvement.  (IT BRIEFING) READ ABSTRACT |

The CISOs Guide to Measuring IT Security by Lumension January 12, 2012 - (Free Research) In this comprehensive white paper, learn the key steps to enhancing your security visibility so that you have a voice at the executive table and not just a seat.  (WHITE PAPER) READ ABSTRACT |

Accelerate Performance in Human Resources by SAP America, Inc. January 27, 2012 - (Free Research) This white paper addresses HR challenges and metrics solutions for improving operations.  (WHITE PAPER) READ ABSTRACT |

Overcoming the insight deficit by ComputerWeekly.com September 05, 2011 - (Free Research) Learn how you can empower your employees to make the most of big data and data analytics in this executive guide from the Corporate Executive Board.  (ESSENTIAL GUIDE) READ ABSTRACT |

Metrics for Social Customer Service by SAP America, Inc. July 25, 2011 - (Free Research) This e-book examines the need to adopt new metrics for customer service in response to the new ways they engage customers using social media and networks. Inside, learn how to avoid the common pitfall of adding new metrics to traditional performance measurement systems.  (EBOOK) READ ABSTRACT |

Measuring The Business Value of IT by SAP America, Inc. September 25, 2006 - (Free Research) Discover how to efficiently measure projected business value, increase the ROI of your SAP investments, and improve the overall worth of your IT initiative with a consistent methodology for both business and IT users.  (WHITE PAPER) READ ABSTRACT |

Seeing Through the Fog: Managing Application Performance in the Cloud - NetForecast by Riverbed Technology, Inc. May 19, 2011 - (Free Research) This report introduces best practices for understanding and improving the performance of mission-critical networked applications and provides pointers for what to look for in a measurement tool in a WAN optimized environment.  (WHITE PAPER) READ ABSTRACT |

Oracle Scorecard and Strategy Management by Oracle Corporation June 21, 2011 - (Free Research) This data sheet details how Oracle Scorecard and Strategy Management extends the Oracle Business Intelligence Enterprise Edition with capabilities that enable strategic goals to be communicated across the organization and monitoring progress over time.  (WHITE PAPER) READ ABSTRACT |

Virtual Data Center E-Zine:Volume 32: Public vs. Private: Comparing Cloud Architectures by thawte Inc. February 01, 2012 - (Free Research) In this e-zine, compare the trade-offs of private and public cloud computing. Find out how you can measure, monitor and optimize the performance of applications in the cloud. Plus, learn how you can develop a solid plan for virtualizing your applications.  (EZINE) READ ABSTRACT |

How to Measure the ROI of Cloud Data Protection by Autonomy, an HP company (E-mail this company) January 18, 2012 - (Free Research) This white paper makes the business case for utilizing the cloud for backup and recovery operations, and explains how doing so can help your organization reliably meet RTOs and RPOs. Also included is the potential for profit from lower operational costs after investing in the cloud, and tips and a checklist to help you calculate cloud ROI.  (WHITE PAPER) READ ABSTRACT |

IDC Whitepaper: Measuring the Business Value of Converged Infrastructure in the Data Center by HP and Intel October 31, 2011 - (Free Research) Read this resource and discover how demanding IT challenges can be solved with a converged infrastructure solution which manages all server, storage and network systems as unified IT assets. The business value of a converged infrastructure in the data center is also explored.  (WHITE PAPER) READ ABSTRACT |

Business Skill Courseware by SkillSoft Corporation SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.  (ASP & SOFTWARE PRODUCT)

Measuring the True Business Benefits of Web Collaboration by CA Technologies. September 2008 - (Free Research) This paper examines the key communications challenges faced by organizations today and how web collaboration is delivering the right tools to help organizations meet their growth objectives.  (WHITE PAPER) READ ABSTRACT |

‘Service-centric’ Server Monitoring by Nimsoft, Inc. January 2012 - (Free Research) Access this white paper to learn how to identify server monitoring solutions that can easily adapt availability and service quality measures for a myriad of server configurations.  (WHITE PAPER) READ ABSTRACT |

Cloud Computing for the Call Center: The Next Revolution by inContact May 2010 - (Free Research) The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.  (EBOOK) READ ABSTRACT |

Electrical Efficiency Measurement for Data Centers by APC by Schneider Electric October 2010 - (Free Research) This paper explains how data center efficiency can be measured, evaluated, and modeled, including a comparison of the benefits of periodic assessment vs. continuous monitoring.  (WHITE PAPER) READ ABSTRACT |

Employee-owned Smartphones: Seize the Opportunity by BlackBerry September 2011 - (Free Research) It’s no longer feasible for an IT department to ignore the smartphone push from the majority of the employee population. IT management must attempt to channel the chaos and determine ways to embrace the personal mobility wave while maintaining effective security and management measures, especially in relation to the corporate network.  (WHITE PAPER) READ ABSTRACT |

How to tackle risk taxonomy by ComputerWeekly.com November 2010 - (Free Research) This Technical Standard provides a taxonomy describing the factors that drive risk – their definitions and relationships. This Technical Standard is not a reference or tutorial on how to assess or analyze risk, as there are many such references already available.  (WHITE PAPER) READ ABSTRACT |

Your Enterprise Database Security Strategy (Forrester Consulting Report) by IBM September 2009 - (Free Research) Database security is the last line of defense, so it deserves greater focus on the protection of private data from both internal and external attacks than IT pros have traditionally given it. Read this paper to learn what steps you can take to improve database security in your organization.  (WHITE PAPER) READ ABSTRACT |

Scorecarding with IBM Cognos 8 Business Intelligence: Monitor, Manage and Perform by IBM November 2011 - (Free Research) Scorecards help you define, monitor and manage your company's critical metrics. By translating tactics and strategies into specific, measurable objectives, scorecards help you link corporate strategy to operations and ensure that your company's goals are consistently defined, understood and communicated.  (WHITE PAPER) READ ABSTRACT |

Security in Google Apps by Google Apps August 2011 - (Free Research) Content provided by Google. While adopting cloud-based applications makes sense operationally and financially, there are still many concerns over application security in the cloud. Access this exclusive resource to learn about application security in the cloud.  (WEBCAST) READ ABSTRACT |

Three Keys to Better Data-driven Decisions: What You Should Know… Right Now by SAP America, Inc. February 2012 - (Free Research) It's time for small to midsized businesses (SMBs) still using outdated business processes and systems to bring their decision-making up to speed with a centralized view of enterprise information. Read this white paper to learn how the right tools can give SMBs the accurate, timely data they need to make informed, strategic business decisions.  (WHITE PAPER) READ ABSTRACT |

Security Breaches – Protecting Your Critical Assets in 2012 by CA Technologies. January 2012 - (Free Research) View this webcast to gain expert insight into the current state and complexity of the security breaches landscape. You’ll hear about some of the more immediate areas of critical concern and practical ways that you can prepare your organization to mitigate the associated risks in the year ahead.  (WEBCAST) READ ABSTRACT |

The power of Call Centers and Customer Loyalty by Infor CRM February 2012 - (Free Research) Read this e-guide from our award-winning editorial team to learn strategies for how to utilize innovative technologies to improve your customer experiences, retain customers and gain loyalty.  (EGUIDE) READ ABSTRACT |

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