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Human Capital: The New Measure of Performance in Manufacturing by Kronos Incorporated

October 15, 2010 - (Free Research)
This paper explains how workforce selection - using science-based Behavioral Assessments to screen, select, and hire the best talent - is emerging as a vital new source of strategic advantage for manufacturers. Read on to learn how using behavioral assessments to hire new employees can greatly improve the accuracy of hiring decisions. 
(WHITE PAPER) READ ABSTRACT |

How to tie learning to business impact by ComputerWeekly.com

December 09, 2010 - (Free Research)
Many organisations implement “learning engagements,” or training programmes, to increase employee satisfaction, realise better team performance, and improve communication. 
(WHITE PAPER) READ ABSTRACT |

The Total Economic Impact of Lumension Security's Sanctuary by Lumension

September 2007 - (Free Research)
Lumension&#39s Sanctuary Application and Device Control is an IT-driven solution that automatically enforces endpoint security policies. The financial impact of moving from a &#34voluntary&#34 compliance solution to an &#34automatic&#34 one is illustrated 
(WHITE PAPER) READ ABSTRACT |

How Does your Service Measure Up? Getting to Grips with Metrics by GoToAssist

July 2011 - (Free Research)
This quick guide will identify some of the most popular metrics that you should be measuring, look at ways in which you can measure them, and how to utilize these measures to improve your service delivery. 
(WHITE PAPER) READ ABSTRACT |

Reduce the Cost and Complexity of Multi-sourced IT Environments by Hewlett-Packard Company

May 2012 - (Free Research)
Public, private and hybrid cloud services have made it increasingly difficult for IT organizations to govern and manage IT services— at the same time that businesses are demanding greater agility and faster delivery from IT. View this webcast to learn how to rein in this supplier sprawl to improve service quality and reduce costs and risks. 
(WEBCAST) READ ABSTRACT |

The Lean Workforce: Applying Lean Principles to improve workforce management by Kronos Incorporated

March 2009 - (Free Research)
Using Lean principles, manufacturers have made significant improvements to their operations, from improved productivity, increased resource utilization, to a more accurate understanding of product costs. One area where manufacturers may not have thought to apply Lean is the workforce. 
(WHITE PAPER) READ ABSTRACT |

Best Practices for Achieving Sustainable Supply Chains by E2open

April 2009 - (Free Research)
Sustainable and green initiatives are becoming increasingly important in today's business climate, as companies restructure their supply chains to reduce their carbon footprint, while also improving their bottom line. This upcoming webinar sheds light on the move towards sustainable supply chain management. 
(WEBCAST) READ ABSTRACT |

Business Intelligence Services and Solutions by Accenture

Accenture brings together a deep understanding of the business and technology dimensions of an organization to harness information to improve decision-making, financial management, regulatory compliance and customer service. 
(SOFTWARE PRODUCT)

How to Get Lean with Automated Process Discovery - Live demonstration and case study presentation by Fujitsu America, Inc.

March 2010 - (Free Research)
The biggest challenge to improving the efficiency of your business processes often lies in knowing how these processes really work in your organization. This webcast will teach you how to visualize and analyze your business processes from historical data, expose process waste and apply lean initiatives to achieve significant value. 
(WEBCAST) READ ABSTRACT |

Quick Guide: Getting to Grips with Service Desk Metrics by Citrix Online UK

April 2011 - (Free Research)
This quick guide from Service Desk Institute identifies the most popular industry metrics that you should be employing, considers the best ways to measure them and demonstrates how to utilise these measures to improve your service delivery. 
(WHITE PAPER) READ ABSTRACT |

Measuring and Improving Customer Satisfaction in the Insurance Industry by MarketTools, Inc.

November 2009 - (Free Research)
Learn how leading insurers use MarketTools® CustomerSat™ to gather and analyze feedback from customers to increase customer satisfaction, retain customers, and add to the bottom line. 
(ANALYST BRIEF) READ ABSTRACT |

Optimizing PC Performance with Simple Benchmarking Processes by Intel Corporation

November 2008 - (Free Research)
Check out this paper to learn how to enhance PC performance and overall IT efficiency by utilizing Intel's unique new platform performance benchmarking process. 
(WHITE PAPER)

Accelerate Performance in Human Resources by SAP America, Inc.

January 2012 - (Free Research)
This white paper addresses HR challenges and metrics solutions for improving operations. 
(WHITE PAPER) READ ABSTRACT |

E-LOAN Improves Sales Performance with Speech Analytics by UTOPY, Inc.

October 2009 - (Free Research)
In this case study you will learn how the company E-LOAN turned to speech analytics to determine the effectiveness of its sales process. You'll also learn how E-LOAN used speech analytics to refine their sales process to increase sales performance and increase revenue. 
(CASE STUDY) READ ABSTRACT |

5 Ways to Optimize Your Workforce for Customer Contact in a Social Marketplace by Aspect

August 2013 - (Free Research)
This white paper discusses how workforce, quality and performance management capabilities provide practical business processes and tools for effective staffing, monitoring, reporting, evaluation and coaching. 
(WHITE PAPER) READ ABSTRACT |

Appreciating People: An Asset Perspective on Human Capital by SuccessFactors

April 2012 - (Free Research)
This informative presentation discusses the importance of human capital and its effect on business performance and financial success. 
(VIRTUAL SEMINAR) READ ABSTRACT |

Appreciating People: An Asset Perspective on Human Capital by SuccessFactors

April 2012 - (Free Research)
This informative presentation discusses the importance of human capital and its effect on business performance and financial success. 
(VIRTUAL SEMINAR) READ ABSTRACT |

Test Management: Measuring Quality in the Agile Enterprise by SearchSoftwareQuality.com

October 2013 - (Free Research)
In this eBook, experts will look at key metrics collected throughout the Agile life cycle to help managers get the data they need to determine when the application is ready to go live. 
(EGUIDE) READ ABSTRACT |

Measuring, Monitoring, and Improving Customer Experience by IBM

March 2014 - (Free Research)
In this SearchCRM.com expert e-guide, find insights from leading organizations and industry authorities to help you address the challenges of monitoring and measuring your CEM strategy. Also inside, find 10 steps for improving your customer experiences. 
(EGUIDE) READ ABSTRACT |

Measuring Software Quality: Why Your Metrics Don't Make the Grade by IBM

April 2013 - (Free Research)
What keeps your customers happy when it comes to software? Tune into this video to learn more about what you can do to improve your software  testing and quality assurance. It outlines the pros and cons of satisfied customers and what the means for your business. View this resource now to learn more about improving your software. 
(WEBCAST) READ ABSTRACT |

Forrester: Formulate A Database Security Strategy to Ensure Investments Will Actually Prevent Data Breaches and Satisfy Regulatory Requirements by Oracle Corporation

January 2012 - (Free Research)
Although most organizations are taking stronger measures to protect their data, significant gaps still exist at the very core — their databases. Commissioned by Oracle, this Forrester paper will help you formulate a database security strategy. 
(WHITE PAPER)

Benchmarking in the contact center: Tips for managing what you measure by Avaya

December 2010 - (Free Research)
Benchmarking projects are a great way for contact center organizations to improve their operations in order to reconcile competing demands from customers and the business. Read this white paper to learn best practices for executing a successful contact center benchmarking project. 
(WHITE PAPER) READ ABSTRACT |

Roundup of Business Intelligence and Information Management Research, 1Q08 by Actuate

July 2008 - (Free Research)
This document provides a roundup of 1Q08 (and some earlier) research and toolkits for IT leaders on the topic of business intelligence (BI) and information management. 
(WHITE PAPER) READ ABSTRACT |

Overall Labor Effectiveness (OLE): Achieving a Highly Effective Workforce by Kronos Incorporated

March 2009 - (Free Research)
A sound measurement framework is something every manufacturer would like to have. Yet today, most measurement systems focus on machinery effectiveness or production output. 
(WHITE PAPER) READ ABSTRACT |

Five Ways BPM Can Improve Complex Sales - Turning Prospects into Customers by Metastorm

February 2008 - (Free Research)
BPM enables organizations to rapidly adapt customer on-boarding processes, ensuring there is no gap between a mandated process change and enforcement of that change. 
(WHITE PAPER) READ ABSTRACT |

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