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Delivering a Superior Customer Experience by Avaya
April 30, 2012 - (Free Research)
Research shows that 90% of customer service decision-makers believe delivering quality service is paramount to success. But with tight budgets, businesses today need cost-effective ways of achieving higher service levels. Read on to learn how collaboration in your contact center can keep costs low while increasing service levels.
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How to Choose a Manufacturing System by Sage Software
January 2012 - (Free Research)
In this white paper, learn how Sage Software has successfully structured their manufacturing system to deliver useful information to enterprises needing to upgrade from legacy and manual systems.
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Improving Backup Effectiveness and Cost-Efficiency with Deduplication by Fujitsu America, Inc.
October 2010 - (Free Research)
This paper focuses on the ETERNUS CS800 solution, Fujitsu's new file-, OST-, and VTL-interface disk target solution with deduplication, that is ideally suited for mid-market organizations and remote and branch offices (ROBOs) of larger organizations seeking to reduce or eliminate their dependence on physical tape media for tape backup.
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Data Protection Solutions at Midsize Organizations by Trend Micro, Inc.
February 2008 - (Free Research)
In January of 2008, a random sample of online technical newsletter subscribers at midsize companies (100- 5,000 employees) received an email invitation to participate in a survey about data protection solutions use at their organizations. The goal of the survey was to identify sources of and/or reasons for information security breaches and more.
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6 Key Metrics for Measuring Lean Success by Infor
September 2008 - (Free Research)
This webcast by IndustryWeek discusses the key metrics your company can use to help ensure you accomplish you lean goals. It brings together members of the manufacturing community to discuss strategic and operational initiatives.
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Reduce the Cost and Complexity of Multi-sourced IT Environments by Hewlett-Packard Company
May 2012 - (Free Research)
Public, private and hybrid cloud services have made it increasingly difficult for IT organizations to govern and manage IT services— at the same time that businesses are demanding greater agility and faster delivery from IT. View this webcast to learn how to rein in this supplier sprawl to improve service quality and reduce costs and risks.
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7 Essential Steps to Achieve, Measure and Prove Optimal Security Risk Reduction by Qualys, Inc.
October 2009 - (Free Research)
Rapid changes within technology, new server and software deployments, and the evolving sophistication of attack methods used to infiltrate systems and steal data create the greatest set of challenges faced by security and IT administrators trying to keep their systems secure and within regulatory compliance. Interested in reducing security risk?
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The Top 9 Ways to Improve Customer Loyalty and Engagement by Allegiance
January 2008 - (Free Research)
Customer loyalty is a critical way to retain more of your customers and grow your business faster. Explore these nine principles to foster a culture of greater loyalty and engagement and you will see immediate profits.
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SANS Institute: Oracle Database Security, What to Look for and Where to Secure by Oracle Corporation
June 2010 - (Free Research)
To properly protect the information at the database layer there are a number of comprehensive measures that need to be taken. With this paper Tanya Baccum, SANS Institute analyst, examines these measures for holistically protecting Oracle database from inside out.
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Overcoming the insight deficit by ComputerWeekly.com
September 2011 - (Free Research)
Learn how you can empower your employees to make the most of big data and data analytics in this executive guide from the Corporate Executive Board.
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Quest MessageStats™ by Quest Software, now a part of Dell
Quest MessageStats empowers executive management, Information Technology (IT) managers, and Exchange administrators to perform business-critical analysis and reporting on Exchange e-mail infrastructures.
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How to Get Lean with Automated Process Discovery - Live demonstration and case study presentation by Fujitsu America, Inc.
March 2010 - (Free Research)
The biggest challenge to improving the efficiency of your business processes often lies in knowing how these processes really work in your organization. This webcast will teach you how to visualize and analyze your business processes from historical data, expose process waste and apply lean initiatives to achieve significant value.
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Building a Best-Run Finance Organization by SAP America, Inc.
June 2008 - (Free Research)
This SAP Executive Insight examines the changing role of the finance organization in today's business environment. Further, it describes how companies can develop best-run finance organizations.
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Performance Management and Business Intelligence: A Power Combination by BeyeNETWORK
August 2010 - (Free Research)
Since the beginning of the industrial age, company leaders and managers have sought to predict, plan, and control company performance. This recent research conducted by DecisionPath Consulting examines the adoption of BPM and BI to drive performance and profits.
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Converged Video Network Security by Alcatel-Lucent
August 2008 - (Free Research)
Internet Protocol Television (IPTV) has created new opportunities for traditional voice and data carriers, the technology also comes with a high level of risk due to attacks by fraudsters and hackers. Read this paper and learn how to protect yourself.
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IT GRC: Managing Risk, Improving Visibility, and Reducing Operating Costs by Lumension
May 2009 - (Free Research)
This Aberdeen Group benchmark report describes the policy, planning, process, and organizational elements of successful IT GRC implementations. Learn what top performing companies do to gain a competitive edge regarding compliance and IT risk management.
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Human Capital: The New Measure of Performance in Manufacturing by Kronos Incorporated
October 2010 - (Free Research)
This paper explains how workforce selection - using science-based Behavioral Assessments to screen, select, and hire the best talent - is emerging as a vital new source of strategic advantage for manufacturers. Read on to learn how using behavioral assessments to hire new employees can greatly improve the accuracy of hiring decisions.
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