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Service and Support: Made to Measure Using Consona Analytics as a Roadmap to Success by Consona Corporation

October 01, 2009 - (Free Research)
Management 101 tells us that success in business starts with setting goals and measuring progress toward them. Service and support success requires that all stakeholders know where they’re going and how they’re doing. 
(WHITE PAPER) READ ABSTRACT |

Quest MessageStats™ by Dell Software

Quest MessageStats empowers executive management, Information Technology (IT) managers, and Exchange administrators to perform business-critical analysis and reporting on Exchange e-mail infrastructures. 
(ASP & SOFTWARE PRODUCT)

Fortune 200 Firm Achieves Global Email Protection by WatchGuard Technologies, Inc.

March 15, 2011 - (Free Research)
Eaton Corporation, a premier industrial manufacturer, is an industry leader in diversified power management and ranks in the Fortune 200. 
(CASE STUDY) READ ABSTRACT |

WGBH: WGBH Increases Security By '300 percent' with Perimeter as a Partner by Perimeter eSecurity

November 03, 2011 - (Free Research)
Public broadcaster, WGBH, needed new security measures to be put in place so that compliance requirements could be met. View this case study to learn how Perimeter's technology, people, and experience inspired greater confidence in their decision to choose Perimeter. 
(CASE STUDY) READ ABSTRACT |

About to Buy Guide: Spam/virus protection for Exchange by SearchSecurity.com

June 05, 2012 - (Free Research)
This expert e-guide explores the value of a comprehensive email security strategy, and compares the pros and cons of various approaches. Discover how you can gain the antispam and antivirus protection you need to keep email threats at bay and productivity high. 
(EGUIDE) READ ABSTRACT |

Exchange Insider E-Zine Vol. 14: Securing Mobile Devices and Exchange by SearchSecurity.com

July 19, 2012 - (Free Research)
This essential e-zine reviews key BYOD concerns and considerations for Exchange admins, and offers tips for addressing the technical logistics of delivering secure email access to mobile devices. Learn how to leverage PowerShell scripts, ActiveSync data, and more. 
(EZINE) READ ABSTRACT |

Case Study: ORDISMATIC Uses Panda Cloud Email Protection to Protect Its Clients from Spam by Panda Security

November 20, 2009 - (Free Research)
Read this brief case study to learn how Panda Cloud Email Protection helped ORDISMATIC, an IT vendor, to simplify risk management, reduce operating costs, increase productivity, and achieve significant decreases in spam. 
(CASE STUDY) READ ABSTRACT |

Building a Robust Business Case for High Quality Master Data by Melissa Data Corp

February 01, 2010 - (Free Research)
This white paper explains the key elements for building a proper, quantified business case. It presents the measures that are favored by corporate finance departments, and helps develop a strong business case for data quality and MDM projects. A number of real-life examples with quantifiable benefits are also included. 
(WHITE PAPER) READ ABSTRACT |

Security in Public and Private Cloud Infrastructures by Joyent

August 12, 2010 - (Free Research)
This paper examines the current state of cloud computing security and details common security measures deployed in the industry. It will also detail the Joyent Smart Technology solutions for cloud computing use cases and how Joyent improves cloud security when compared to traditional techniques. 
(WHITE PAPER) READ ABSTRACT |

Cold Aisle Containment Reduces Power Consumption and Boosts Company Morale by Chatsworth Products, Inc. (E-mail this company)

December 31, 2013 - (Free Research)
Explore this informative case study to learn how a web hosting and colocation provider was able to cut costs and increase data center efficiency by implementing cold aisle containment measures. 
(CASE STUDY) READ ABSTRACT |

7 Steps to Building a Business Case for ERP by Sage Software

February 09, 2011 - (Free Research)
Businesses are looking to make technology investments to prepare for growth but remain cautious with the economic recovery uncertain. Businesses need to define a business case for their technology investments and build a framework to measure ROI. This paper describes a 7-step process that will help build the business case for an ERP investment. 
(WHITE PAPER) READ ABSTRACT |

E-Discovery, Case Management & Litigation Hold: Comprehensive Archive and Search Capability to Meet Legal and Regulatory Requirements by Mimecast

August 13, 2010 - (Free Research)
Mimecast Unified Email Management™ is a cost effective Software-as-a-Service solution that offers integrated E-Discovery, Litigation Hold and Case Managment functionality, giving you the tools you need to rapidly execute data preservation policies and email discovery requests and guard against the risk of failing to produce required information. 
(DATA SHEET) READ ABSTRACT |

Cisco Spam & Virus Blocker Frees Up Hours and Inboxes for Small Businesses by Cisco Systems, Inc.

February 13, 2009 - (Free Research)
Spam email continues to be a big problem, even for small businesses. LUNAR, a product development consulting firm, had a major spam problem despite having just 50 employees. They found relief with Cisco's Spam and Virus Blocker. This case study details how LUNAR and other small businesses implemented and then benefited from this Cisco software. 
(CASE STUDY) READ ABSTRACT |

Developing an Effective Email Management Solution in SharePoint by Colligo Networks Inc.

May 18, 2011 - (Free Research)
Today, email management is a critical requirement. But deploying and supporting an effective email management solution poses significant challenges for IT. Check out this white paper to learn the case for SharePoint. 
(WHITE PAPER) READ ABSTRACT |

New Contact Center Metrics to Fit Busy New Customers by Aspect

March 14, 2014 - (Free Research)
View this exclusive e-guide to learn more from Fluss and other CRM experts as they explore the right and wrong way to leverage mobility to reach busy customers, as well as how to implement new contact center metrics to measure the effectiveness of new channels -- including email, chat, and social media. 
(EGUIDE) READ ABSTRACT |

Multi-Channel Contact Center Metrics for Analyzing Customer Satisfaction by Five9

March 14, 2014 - (Free Research)
This exclusive e-guide discusses the contact center metrics necessary to measure customer experience across multiple channels, including: chat, communities, email, social media, text messaging, and more.  Also, get an in-depth look at social media channels and how to avoid the top five pitfalls of social media in the contact center. 
(EGUIDE) READ ABSTRACT |

Top Five Strategies for Getting an Email Archiving Project off the Ground by Symantec Corporation

January 15, 2008 - (Free Research)
Proactive archiving reduces business risks, lower costs and increases efficiency. This quide has five strategies recommended by Symantec for building the case for an archive and rationalizing your requirements of an email archiving system. 
(DATA SHEET) READ ABSTRACT |

Roundup of Business Intelligence and Information Management Research, 1Q08 by Actuate

July 2008 - (Free Research)
This document provides a roundup of 1Q08 (and some earlier) research and toolkits for IT leaders on the topic of business intelligence (BI) and information management. 
(WHITE PAPER) READ ABSTRACT |

Finding an Email Archiving Solution for your Organization by CommVault Systems, Inc.

March 2014 - (Free Research)
This informative resource highlights completed research on the needs and benefits of an email archiving platform, and will help guide you to a solution fit for your organization. 
(WHITE PAPER) READ ABSTRACT |

Email Compliance Rules for Government and Education: E-Discovery, Records Retention, and Email Management Policies & Best Practices by SearchSecurity.com

July 2011 - (Free Research)
This white paper explores the best practices for public sector decision-makers who play a role in email management, e-discovery, email retention, and email compliance. 
(ESSENTIAL GUIDE) READ ABSTRACT |

How to Get Lean with Automated Process Discovery - Live demonstration and case study presentation by Fujitsu America, Inc.

March 2010 - (Free Research)
The biggest challenge to improving the efficiency of your business processes often lies in knowing how these processes really work in your organization. This webcast will teach you how to visualize and analyze your business processes from historical data, expose process waste and apply lean initiatives to achieve significant value. 
(WEBCAST) READ ABSTRACT |

The Case for NSF - How Archiving in NSF Format Preserves Data Integrity by Sherpa Software

July 2010 - (Free Research)
The need for archiving electronic records, including electronic mail [email] continues to grow. Large volumes of electronic records, including email, increased storage limitations, government regulations and legal implications have made the need to archive information a critical business issue. Is there a preferred storage format? 
(WHITE PAPER) READ ABSTRACT |

The Case for Third-Party Archiving in Exchange 2010 by Sunbelt Software

January 2010 - (Free Research)
This white paper will give you a brief overview of Sunbelt Software, while educating decision makers about the important role that email and other content archiving plays in minimizing risk and lowering the cost of doing business, the capabilities of archiving in Exchange 2020, and more. 
(WHITE PAPER) READ ABSTRACT |

The Best Best Practice Guide: Benchmarking for Service Desk Success by GoToAssist

November 2010 - (Free Research)
Benchmarking is a critical process for any Service Desk that wants to gauge the quality of their service delivery. Too often, however, desks are overly concerned with industry benchmarks and hitting industry standards for call waiting times, resolution time and the perennial cost per email. Download the SDI best practices guide to learn more! 
(WHITE PAPER) READ ABSTRACT |

Communication and flexibility: Building blocks for a DCM architecture with strong ROI by IBM

November 2011 - (Free Research)
In order to achieve desired case outcomes and experience return on investment from dynamic case management (DCM), consistent, ongoing maintenance is required. Read this Tip Guide to learn key strategies for DCM maintenance. 
(EGUIDE) READ ABSTRACT |

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