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Customer loyalty is a critical way to retain more of your customers and grow your business faster. Explore these nine principles to foster a culture of greater loyalty and engagement and you will see immediate profits. 
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Many organisations implement “learning engagements,” or training programmes, to increase employee satisfaction, realise better team performance, and improve communication. 
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Penn National Insurance: Real-Time Documents Provide Faster Time to Market with a Personal Touch by Exstream Software

April 2008 - (Free Research)
Penn National Insurance wanted to deploy a single, comprehensive infrastructure for its batch and real-time document applications. Exstream Software's Dialogue enterprise personalization solution met this goal, improving time to market ... 
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Hitting Your Numbers: Creating Sales Excellence with Commercial Open Source CRM by SugarCRM Inc.

June 2009 - (Free Research)
A CRM system can help drive sales performance, so the decision of which CRM provider is right for your sales organization is very important. This paper discusses the benefits of having SugarCRM® as your CRM provider and how it is based on commercial open source software, which gives the product a variety of benefits over other CRM providers. 
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Advanced RFID Measurements: Basic Theory to Protocol Conformance Test by National Instruments

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As RFID adoption continues to grow, engineers are faced with an increasing need to validate tags both for interoperability with products from other vendors and for conformance with the specified protocol. 
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Vestcom International: Personalization Drives Repeat Business by Exstream Software

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Vestcom International is a New Jersey-based firm that offers end-to-end personalized communication solutions. Vestcom used Exstream Software's Dialogue solution to design a sophisticated relationship management program that is fostering... 
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Enterprise Engineer 3.5 by McLaren Software

McLaren's Enterprise Engineer application suite assures the integrity of your asset documentation, providing a single point of control to manage the lifecycle of asset related content; including drawings, correspondence, procedures and specifications... 
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The US Department of Defense Maintains Application Security and Eliminates Software Conflicts When Deploying Applications to Locked-down Desktops by Thinstall

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The DOD chose Thinstall to address the demanding deployment requirements, using it initially for 12 applications. 
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Linux in the Mainstream: Business-Critical Workloads Quickly Becoming the Norm by Red Hat

November 2013 - (Free Research)
This IDC whitepaper explores the growth of Linux as a server operating system and how deployment form factors have changed over time. 
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Continuous Customer Dialogues by Infor

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The need for customer insight and responsiveness to that insight is the foundation and driving rationale for the emerging CRM concept of continuous customer dialogue through multi-channel touchpoints. This concept is discussed further in the rest of this whitepaper. 
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Technology, innovation and change: the IT department's view by ComputerWeekly.com

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This exclusive report, based on a survey of UK IT professionals, assesses how CIOs and IT departments are adapting to the challenges of innovation. 
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Big Data and Content Analytics: measuring the ROI by ComputerWeekly.com

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Early adopters of big data analytics are achieving good results that are helping to drive decision making in the business, this independent research by AIIM reveals. 
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CW+: Quocirca report: Enterprise performance management by ComputerWeekly.com

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Monitoring, measuring and reporting on the financial health of an organisation is a basic need that requires effective tools and processes to optimise the end result. 
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The Semantic Dialogues by Progress

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The Semantic Dialogues tells the story of how National Networks, a fictional telecommunications service provider, pursued and achieved data interoperability within their SOA. 
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Excerpts from Virus Bulletin Comparative Reviews August-December 2010 by ESET

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The basic requirements for a product to achieve VB100 certification status are that a product detects, both on demand and on access, in its default settings, all malware known to be ‘In the Wild’ at the time of the review, and generates no false positives when scanning a set of clean files. 
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Lean and Green: Reducing IT Energy Drain for Business Gain by BlueArc Corp.

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Download this report to see top-level findings of 150 IT professional surveyed to measure and quantify their current needs, obstacles and attitudes as they weigh decisions about investing in green technology. 
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Personalized Marketing and Web Analytics by IBM

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In this white paper, uncover the gold mine that lies within behavioral data, identify the specific nuggets to mine, and learn how to leverage behavior data to increase marketing returns at every stage of the customer life cycle, both online and offline. 
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The new CIO: insights from the Center for CIO Leadership: An interview with Harvey Koeppel, Executive Director, Center for CIO Leadership by IBM

February 2009 - (Free Research)
Harvey Koeppel, executive director of the Center for CIO Leadership, talks about the challenges facing CIOs today and the emerging role of the CIO as a business leader helping to drive change and innovation. 
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Competitive Analysis of Market Leaders in Data Modeling: PowerDesigner, ERwin and ER/Studio by Sybase, an SAP company

June 2009 - (Free Research)
Read this paper to learn all the factors you need to consider when choosing a data modeling tool. You will learn about the different model types and how each tool measures up to the demanding needs of your company today and in the future. This paper will lay out all the information you need to make a clear decision on data modeling today. 
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Physical Security in Mission Critical Facilities by APC by Schneider Electric

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This paper presents an overview of the principles of personnel identification and describes the basic elements and procedures used in security systems. 
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Expert Overview: New Data Protection Strategies and Success Metrics by EMC Corporation

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This e-guide explores the basic philosophy behind continuous data protection and how it's making its way into the current backup landscape. 
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CA Wily Customer Experience Manager by CA Technologies.

December 2008 - (Free Research)
Speed time-to-value on your CA Wily Customer Experience Manager (CEM) investment with the CA Wily CEM Rapid Implementation service. By following a set of proven best practices, CA services will accelerate the basic deployment of CA Wily CEM that is tailored to meet your most essential business needs. 
(DATA SHEET) READ ABSTRACT |

Enterprise VoIP Security: Potential Threats and Best Practices by Global Knowledge Network, Inc.

March 2006 - (Free Research)
As VoIP usage becomes widespread, enterprise users will become subject to many of the same security risks that have affected data networks. This report highlights some of the potential security problems associated with VoIP and address what measures can be taken to secure enterprise VoIP deployments. 
(WHITE PAPER) READ ABSTRACT |

Virtualization Solutions from Sun Microsystems: I Remember When Being Green Meant Compromise by LEGACY - DO NOT USE - Insight

June 2008 - (Free Research)
For every area of your datacenter, Sun Professional Services has created a tailored assessment service. 
(WHITE PAPER) READ ABSTRACT |

From Cold to Hot: Lead Nurturing Programs That Generate Sales by Vtrenz, Inc

August 2008 - (Free Research)
This white paper explains the importance of lead nurturing–in the lead management process. It discusses best practices for nurturing leads in today's competitive business environment, and offers advice for implementing a lead-nurturing program. 
(WHITE PAPER) READ ABSTRACT |

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