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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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E-Book: CRM Trends and Tips for 2010 - Doing More With Less by IBM

December 01, 2010 - (Free Research)
In this e-book, find out how to make the most of the systems and budget you do have, with expert advice from leading analysts at Gartner and Forrester. Continue reading to learn CRM trends and tips and learn how to do more with less. 
(EBOOK) READ ABSTRACT |

CRM guide: How social is changing the strategy by IBM

February 24, 2014 - (Free Research)
Rapid changes in social computing, mobile and customer analytics are driving shifts in CRM strategies. This e-guide examines how businesses can prepare for the evolving CRM market and address changing customer experience needs. Discover the latest predictions for CRM trends according to analysts from Gartner Inc. 
(EGUIDE) READ ABSTRACT |

Integrative CRM Enhances Midsize Business Agility and Performance by IBM

July 01, 2012 - (Free Research)
This paper is designed to help IT and business leaders at midsize companies find innovative ways to extend their customer relationship management (CRM) capabilities to capitalize on emerging trends such as cloud, mobile, social media and predictive analytics. Gain essential insight to get closer to your customers and ensure your company's survival. 
(WHITE PAPER) READ ABSTRACT |

To SaaS or Not to SaaS: Making Your Digital Measurement Count by Unica Corporation - An IBM Company

September 23, 2010 - (Free Research)
Read To SaaS or Not to SaaS: Make Your Digital Measurement Count by Eric Peterson to choose wisely. 
(WHITE PAPER) READ ABSTRACT |

How Cloud-Based Contact Centers Improve Customer Experience by Genesys

March 31, 2013 - (Free Research)
In a recent survey, 60% of respondents said executives want to differentiate their organization based on customer experience management (CEM). In this technology adoption profile, explore current CEM trends -- including goals, strategies, and challenges -- as well as how to improve customer experience with the right contact center technologies 
(WHITE PAPER) READ ABSTRACT |

Automating User Provisioning: A User’s Perspective by Oracle Corporation

April 12, 2011 - (Free Research)
Catch this FREE webcast to find out how Educational Testing Service (ETS), a private nonprofit organization devoted to educational measurement and research, is leveraging Oracle Identity Manager to meet its user administration needs. 
(WEBCAST) READ ABSTRACT |

ERP Technology Trends Point to a ‘Bright’ Future, Forrester Says by Plex Systems

January 26, 2012 - (Free Research)
A report by Forrester Research Inc. predicts that there are seven technologies to be on the lookout for in the next five years because they will be changing enterprise computing. This tip guide outlines the upcoming trends including mobile technology, Software as a Service (SaaS), and business process management (BPM). 
(EGUIDE) READ ABSTRACT |

But, Will Customer Measurement Improve Our Profits? by Mindshare Technologies

March 05, 2008 - (Free Research)
The purpose of this paper is to outline the basics of the correlation between loyalty and profits and to present the case for continuous customer and employee feedback. 
(WHITE PAPER) READ ABSTRACT |

CRM Solutions For The Finance And Insurance Industries by SAP America, Inc.

February 14, 2011 - (Free Research)
Read this report to learn how Forrester Research rated 24 CRM solutions in terms of their strengths and weaknesses in supporting four key cross-functional processes in the finance and insurance industry. 
(WHITE PAPER) READ ABSTRACT |

ERP Technology Trends Point to a 'Bright' Future Forrester Says by Infor WFM Workbrain

March 16, 2012 - (Free Research)
Forrester predicts that technologies like mobile, Software as a Service (SaaS), business process management (BPM), Platform as a Service (PaaS), and social networks are going to dramatically change the enterprise resource planning (ERP) landscape in the near future. Read this expert guide to learn more about the future of ERP systems. 
(EGUIDE) READ ABSTRACT |

Project/Program Portfolio Management: Analyst Insights and Leading Vendors by Rally Software

December 20, 2012 - (Free Research)
In this detailed white paper, discover what Forrester experts have to say about the major PPM trends and vendors. Explore key takeaways and findings on everything from business agility to agile development and one-size-fits-all approaches to PPM, as well as detailed breakdowns of vendor strengths and weaknesses. 
(WHITE PAPER) READ ABSTRACT |

Manufacturing Technology Trends by Plex Systems

January 30, 2012 - (Free Research)
In 2011 manufacturers showed renewed willingness to invest in IT due to signs of growing consumer demand.  In this e-guide, readers will hear from Forrester and editors of SearchManufacturingERP.com about the growing technology trends for the new year. 
(EGUIDE) READ ABSTRACT |

The Best of Both Worlds: How to Effectively Leverage Social Media Relationships with Real-Time Collaboration Tools by Citrix Online

August 19, 2009 - (Free Research)
This eBook explores how organizations can connect and nurture relationships with prospects and customers by effectively leveraging social media and real-time collaboration tools. 
(EBOOK) READ ABSTRACT |

CRM Total Cost of Ownership: Fees, Subscriptions and Hidden Costs by SugarCRM Inc.

July 15, 2011 - (Free Research)
The following analysis provides a comparative price analysis of four leading CRM solutions for midmarketorganizations. Forrester Research defines midmarket organizations as any organization with revenues of lessthan $1 billion and/or fewer than 1,000 employees. 
(WHITE PAPER) READ ABSTRACT |

The Total Economic Impact Of Microsoft Dynamics CRM 2011 by Microsoft

October 21, 2011 - (Free Research)
Businesses widely deploy CRM solutions, and interest in expanding their use is high. Access this Forrester report to examine the total economic impact and potential return on investment(ROI) of one CRM software deployment. 
(WHITE PAPER) READ ABSTRACT |

Virtualization Management And Trends by CA Technologies.

January 28, 2010 - (Free Research)
As virtualization technologies continue to expand and become a critical element of IT services, it is important to monitor the operational impacts and benefits. This Forrester study examines the current state of virtualization and discusses seven key findings surrounding aspects such as application virtualization and software as a service. 
(ANALYST REPORT) READ ABSTRACT |

Data Center Energy Management and Optimization by Viridity Software

March 31, 2010 - (Free Research)
To be actionable and effective, data center power optimization requires accurate measuring, modeling, trending, and analysis. Read this white paper to learn how accurate energy measurements can provide a quantum leap over current methods in helping data center energy optimization. 
(WHITE PAPER) READ ABSTRACT |

Industry Analyst Reports - Getting in Front of IT Compliance and Risk Management by CA Technologies.

July 26, 2010 - (Free Research)
Read this Forrester Consulting analyst report to find out about the trends in managing IT compliance and risk. This report discusses the result of an evaluation conducted by Forrester for CA Technologies. 
(ANALYST REPORT) READ ABSTRACT |

Demystifying Cloud Security by Citrix Online UK

April 26, 2011 - (Free Research)
This white paper explores key cloud security questions addressed during the 2010 Forrester Security Forum, including private versus public clouds, security standards and cloud services trends. 
(WHITE PAPER) READ ABSTRACT |

Hybrid Cloud Future: What It Looks Like And How To Get There by HP & Intel®

April 22, 2013 - (Free Research)
Explore this Forrester research report to examine the hybrid cloud trend. Learn more about the unique characteristics, key components and latest challenges in deploying this cloud model. Hear from your peers and gain expert recommendations for effectively implanting a hybrid cloud. 
(WHITE PAPER) READ ABSTRACT |

Market Trends - Secure File Sharing and Collaboration in the Enterprise by Accellion, Inc.

February 04, 2014 - (Free Research)
This report by Forrester Analyst Heidi Shey showcases workforce behaviors and trends that are hastening demand for secure file sharing and collaboration solutions. 
(WHITE PAPER) READ ABSTRACT |

Increase Flexibility By Embracing Future Business And Technology Trends by Progress

September 23, 2013 - (Free Research)
This report outlines Forrester's vision for the future of business applications. It summarizes the key business drivers and trends that are reshaping the value proposition of business applications. 
(WHITE PAPER) READ ABSTRACT |

Top Trends in Private Cloud Computing by Hewlett-Packard Company

June 12, 2014 - (Free Research)
Private cloud is quickly becoming a go-to technology for businesses for more than just infrastructure provisioning. In this webinar, hear from Forrester Research, Inc. analyst Lauren Nelson as she explores the latest trends in private cloud computing. 
(WEBCAST) READ ABSTRACT |

Total Economic Impact™ of Trend Micro Enterprise Security by Trend Micro, Inc.

July 01, 2009 - (Free Research)
The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of choosing Trend Micro Enterprise Security for their complete content security protection. 
(ANALYST REPORT) READ ABSTRACT |

Tips from the Trade – Competing on Web Analytics by SAS

August 20, 2009 - (Free Research)
The online channel has been one of the more successful areas of business during these economic times, but most businesses are still behind when it comes to web analytics. Watch this webcast to also learn the overall best practices and the future needs within online analytics. 
(WEBCAST) READ ABSTRACT |

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