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The Social Customer ebook "Rethinking Customer Service: The Call Center as Corporate Information Hub" by SAP America, Inc.

December 31, 2011 - (Free Research)
This e-book looks at how the call center in particular can help drive a proactive, rather than reactive, approach to business. Experts from the call center world share strategies and mindset shifts that must take place as customers demand more and more information about the products and services that they consume. 
(WHITE PAPER) READ ABSTRACT |

Using Analytics to Measure Your Intranet by WebTrends (E-mail this company)

April 16, 2013 - (Free Research)
Now more than ever, as employees expect a high level of social technology both outside and inside the workplace, internal social collaboration is critical to business success. Access this white paper to learn best practices for implementing a measurement strategy so that you can increase intranet usage, realize business value, and increase ROI. 
(WHITE PAPER) READ ABSTRACT |

Field Measurements of Ethernet Performance by Fluke Networks

April 13, 2010 - (Free Research)
Various metrics can quantify and characterize network performance. Test plans can be written to satisfy varying organizational objectives. This white paper will describe advancements in field measurement of end-to-end Ethernet performance. 
(WHITE PAPER) READ ABSTRACT |

Software Development and Delivery Performance Measurement and Management: Optimizing Business Value in Software by IBM

April 14, 2009 - (Free Research)
Read this paper to gain insight into a new performance measurement and management solution that identifies business outcomes and aids decision makers in leveraging the software delivery process to drive innovation and accomplish competitive differentiation. 
(WHITE PAPER) READ ABSTRACT |

To SaaS or Not to SaaS: Making Your Digital Measurement Count by Unica Corporation - An IBM Company

September 23, 2010 - (Free Research)
Read To SaaS or Not to SaaS: Make Your Digital Measurement Count by Eric Peterson to choose wisely. 
(WHITE PAPER) READ ABSTRACT |

IPTV Test and Measurement Best Practices by Alcatel-Lucent

January 2007 - (Free Research)
This whitepaper focuses on providing a pragmatic set of test and measurement guidelines that can be implemented on a live operational IPTV service. The recommendations given in this paper are generally applicable to any IPTV system. 
(WHITE PAPER) READ ABSTRACT |

October 2011 SharePoint eZine: The Hidden Costs of SharePoint Server 2010 Implementations by SearchContentManagement

November 2011 - (Free Research)
In this edition of our quarterly SharePoint e-zine, get expert advice on avoiding surprise expenditures, examples of how customers use ISV products to fill in gaps in SharePoint functionality, and tips to ensure proper staffing so the enterprise gets a ROI. 
(EZINE)

Communication & collaboration in the Enterprise 2.0 world by Huddle

December 2011 - (Free Research)
This informative paper describes enterprise 2.0, how you can make the leap from 1.0 to 2.0 as well as real-world examples of successfully engaging web content management. 
(WHITE PAPER) READ ABSTRACT |

Advanced RFID Measurements: Basic Theory to Protocol Conformance Test by National Instruments

July 2008 - (Free Research)
As RFID adoption continues to grow, engineers are faced with an increasing need to validate tags both for interoperability with products from other vendors and for conformance with the specified protocol. 
(WHITE PAPER) READ ABSTRACT |

Rich Internet Applications: Design, Measurement, and Management Challenges by Keynote Systems

February 2008 - (Free Research)
This white paper details the evolution of traditional Web pages and applications, discussing the defining attributes of the emerging class of Rich Internet Applications (RIAs). 
(WHITE PAPER) READ ABSTRACT |

Selecting an Industry-Standard Metric for Data Center Efficiency by APC by Schneider Electric

January 2007 - (Free Research)
This paper explains some of the metrics that have been used to describe the efficiency of data center physical infrastructure and suggests which metric is the most effective. 
(WHITE PAPER) READ ABSTRACT |

Leveraging Social Media to Drive Retail Sales and Enhance Customer Experience by Wipro Technologies

December 2009 - (Free Research)
Read this article for an examination of three considerations for social media: social media driving revenue, customer experience and tracking and using social media measurement tools. 
(WHITE PAPER) READ ABSTRACT |

Establishing a Culture of Measurement - A Practical Guide to BI by Information Builders

September 2003 - (Free Research)
Learn how Information Builders' philosophy of business intelligence will help you to establish a culture of measurement and begin a powerful cycle of continued improvement within your organization. 
(WHITE PAPER) READ ABSTRACT |

Increasing Data Center Efficiency with Server Power Measurements by Intel

April 2010 - (Free Research)
Learn how Intel IT defined methods for analyzing computing energy efficiency within our design computing environment, using measurements of actual server power consumption and utilization. 
(TECHNICAL ARTICLE)

Overall Labor Effectiveness (OLE): Achieving a Highly Effective Workforce by Kronos Incorporated

March 2009 - (Free Research)
A sound measurement framework is something every manufacturer would like to have. Yet today, most measurement systems focus on machinery effectiveness or production output. 
(WHITE PAPER) READ ABSTRACT |

Establishing a Culture of Measurement - A Practical Guide to Business Intelligence by Information Builders Inc. (E-mail this company)

March 2006 - (Free Research)
BI empowers companies with the ability to offer products and services at the lowest cost and with the greatest amount of efficiency and productivity possible- while returning the highest revenues and profits. Learn how BI can help you to establish a culture of measurement and begin a powerful cycle of continued improvement within your organization. 
(WHITE PAPER) READ ABSTRACT |

But, Will Customer Measurement Improve Our Profits? by Mindshare Technologies

March 2008 - (Free Research)
The purpose of this paper is to outline the basics of the correlation between loyalty and profits and to present the case for continuous customer and employee feedback. 
(WHITE PAPER) READ ABSTRACT |

The Need for Unified Content Security by Websense, Inc.

April 2011 - (Free Research)
Part 1 of a three-part series, this paper elaborates on the business and technology conditions that have given rise to the need for a unified content security solution.It also includes a high-level functional description and summary of benefits for such a solution. 
(WHITE PAPER) READ ABSTRACT |

Article: Design Patterns for Case Management by EMC Corporation

August 2011 - (Free Research)
This article discusses how using a ‘case management’ construct as an organizing principle can often simplify the challenges associated with complex decision-intensive processes. 
(WHITE PAPER) READ ABSTRACT |

Economist Intelligence Unit – Big Data Lessons from Leaders by SAS Institute Inc.

January 2013 - (Free Research)
This report compiled by the Economist Intelligence Unit explores how far along companies are in terms of their data management journey, and how they can gain the best insights from the mass amounts of data that are entering their businesses. 
(WHITE PAPER) READ ABSTRACT |

Case Management: Addressing Unique BPM Requirements by OpenText

December 2012 - (Free Research)
View this informative report to learn more about case management and some of the differences from conventional BPM. It provides examples of some of the best case management offerings that are available today and breaks down the positives and negatives of the product. 
(WHITE PAPER) READ ABSTRACT |

ROI for the Online Channel: The Business Drivers for Your Investments in WCM Technology by SDL Web Content Management Solutions Division

June 2009 - (Free Research)
This document provides you with the knowledge you need to make the connections between the SDL Tridion Web Content Management solution and its effects on your business. 
(WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Enabling The Business Governance Of Data by ASG Software Solutions

February 2010 - (Free Research)
In this presentation transcript, Scott McCurdy, SVP of Business Solutions at ASG and featured guest Rob Karel, Principal Analyst at Forrester Research, discuss how enterprises are linking technical metadata to the formal management of business terms to achieve true enterprise data governance. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Lync Server 2010 Solution Architectures by Dell, Inc.

June 2011 - (Free Research)
This Microsoft Lync Server 2010 solution architecture manual contains possible configurations that can be used to architect your Lync 2010 infrastructure. Samples can serve as a blueprint for organizations with similar requirements. Each organization’s requirements can differ greatly and include items not accounted for in these configurations. 
(WHITE PAPER) READ ABSTRACT |

Analytics: A powerful new force in dynamic case management by IBM

November 2011 - (Free Research)
A growing number of companies are revving up their dynamic case management (DCM) efforts with analytics technology, which helps users detect patterns, spot trends and gain other insights from their case information. This e-guide introduces the trend, and offers seven expert tips for combining the two technologies for maximum success. 
(EGUIDE) READ ABSTRACT |

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