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To SaaS or Not to SaaS: Making Your Digital Measurement Count by Unica Corporation - An IBM Company

September 23, 2010 - (Free Research)
Read To SaaS or Not to SaaS: Make Your Digital Measurement Count by Eric Peterson to choose wisely. 
(WHITE PAPER) READ ABSTRACT |

Benefits Management: How to increase the business value of your IT projects by ComputerWeekly.com

February 15, 2013 - (Free Research)
This book extract explains how organisation can uses benefits management techniques to increase the value of IT projects to the business. 
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Software Development and Delivery Performance Measurement and Management: Optimizing Business Value in Software by IBM

April 14, 2009 - (Free Research)
Read this paper to gain insight into a new performance measurement and management solution that identifies business outcomes and aids decision makers in leveraging the software delivery process to drive innovation and accomplish competitive differentiation. 
(WHITE PAPER) READ ABSTRACT |

IPTV Test and Measurement Best Practices by Alcatel-Lucent

January 2007 - (Free Research)
This whitepaper focuses on providing a pragmatic set of test and measurement guidelines that can be implemented on a live operational IPTV service. The recommendations given in this paper are generally applicable to any IPTV system. 
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Establishing a Culture of Measurement - A Practical Guide to Business Intelligence by Information Builders Inc. (E-mail this company)

March 2006 - (Free Research)
BI empowers companies with the ability to offer products and services at the lowest cost and with the greatest amount of efficiency and productivity possible- while returning the highest revenues and profits. Learn how BI can help you to establish a culture of measurement and begin a powerful cycle of continued improvement within your organization. 
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Rich Internet Applications: Design, Measurement, and Management Challenges by Keynote Systems

January 2006 - (Free Research)
This white paper details the evolution of traditional Web pages and applications, discussing the defining attributes of the emerging class of Rich Internet Applications (RIAs). 
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GradeCard: Supplier Performance Measurement Systems by Lyons Information Systems, Inc.

April 2008 - (Free Research)
GradeCard® is an enterprise software system that captures supplier performance data from your ERP system, stores the data in a non-proprietary database, and compiles and analyzes the data to provide clear reports of supplier performance. 
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But, Will Customer Measurement Improve Our Profits? by Mindshare Technologies

March 2008 - (Free Research)
The purpose of this paper is to outline the basics of the correlation between loyalty and profits and to present the case for continuous customer and employee feedback. 
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Lowering the Cost of Test with Integrated Switch Management by National Instruments

February 2002 - (Free Research)
National Instruments Switch Executive is a significant innovation in the design and implementation of automated test systems. 
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Leveraging Existing Application Monitoring Tools to Enhance the End-User Experience by Keynote Systems

February 2008 - (Free Research)
This white paper explores an end-to-end performance management platform that provides targeted diagnosis of Web application problems. 
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Strategies for Lowering the Cost of Manufacturing Test by National Instruments

May 2001 - (Free Research)
NI platform offers high test throughput, increased productivity, and a lower cost of ownership than traditional disjoint systems or turnkey solutions based on proprietary architectures. 
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The Rational Approach to Automation by IBM

March 2010 - (Free Research)
Learn how team collaboration, task automation, and extensive measurement and analysis can benefit your organization in this white paper, which can help you automate many of your software production and creation activities. 
(WHITE PAPER) READ ABSTRACT |

6 Key Metrics for Measuring Lean Success by Infor

September 2008 - (Free Research)
This webcast by IndustryWeek discusses the key metrics your company can use to help ensure you accomplish you lean goals. It brings together members of the manufacturing community to discuss strategic and operational initiatives. 
(WEBCAST) READ ABSTRACT |

Quick Guide: Getting to Grips with Service Desk Metrics by Citrix Online UK

April 2011 - (Free Research)
This quick guide from Service Desk Institute identifies the most popular industry metrics that you should be employing, considers the best ways to measure them and demonstrates how to utilise these measures to improve your service delivery. 
(WHITE PAPER) READ ABSTRACT |

Building a World-Class Supply Chain – New Insights from Chemical & Petroleum Producers by IBM

February 2011 - (Free Research)
Learn what leading companies do differently to outperform their peers. From strategy decisions to investment in information technology and performance measurement systems, MPI’s latest research explains how your company can realize tangible returns though greater flexibility and improved delivery performance. 
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Think beyond Software Performance Monitoring: A Perspective on Your Service-Level Management Strategy by Keynote Systems

May 2005 - (Free Research)
This white paper discusses methods for monitoring Web site performance from an end-user perspective. Explore the benefits associated with neutral, third-party performance monitoring. 
(WHITE PAPER) READ ABSTRACT |

Agile Development: A Manager's Roadmap for Success by VersionOne Inc.

September 2008 - (Free Research)
This white paper presents the key characteristics of successful agile managers as they introduce and scale agile methods. Learn what agile managers can do to help their teams and organizations adopt agile development practices to deliver real... 
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How Does your Service Measure Up? Getting to Grips with Metrics by GoToAssist

July 2011 - (Free Research)
This quick guide will identify some of the most popular metrics that you should be measuring, look at ways in which you can measure them, and how to utilize these measures to improve your service delivery. 
(WHITE PAPER) READ ABSTRACT |

Tips from the Trade – Competing on Web Analytics by SAS

August 2009 - (Free Research)
The online channel has been one of the more successful areas of business during these economic times, but most businesses are still behind when it comes to web analytics. Watch this webcast to also learn the overall best practices and the future needs within online analytics. 
(WEBCAST) READ ABSTRACT |

STOP LOOKING! THE FCR SILVER BULLET IS ALREADY HERE by Enkata Technologies

April 2012 - (Free Research)
This paper discusses first contact resolution and the offerings for measuring success with FCR. 
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Advanced RFID Measurements: Basic Theory to Protocol Conformance Test by National Instruments

January 2006 - (Free Research)
As RFID adoption continues to grow, engineers are faced with an increasing need to validate tags both for interoperability with products from other vendors and for conformance with the specified protocol. 
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Will Your Company Benefit from Fax Servers and Electronic Document Delivery? by OpenText

October 2010 - (Free Research)
This paper discusses how efficient, secure and cost-effective distribution of this business information can have a significant impact on overall business performance by extending process efficiencies. That’s where fax server software can provide a business edge. Read on to learn if your company can benefit from automating document delivery. 
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CA White Paper: Getting Started with a Project Management Office (PMO) by CA Technologies.

September 2007 - (Free Research)
This paper contains practical insights and best practices for better IT project delivery. It details ways of moving from an ad-hoc approach to a more effective process by implementing a project management office (PMO). 
(WHITE PAPER) READ ABSTRACT |

The Global State of the PMO 2013 by ComputerWeekly.com

July 2013 - (Free Research)
ESI International, assess the state of the Project Management Office (PMO) in its third annual world-wide survey. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Field Measurements of Ethernet Performance by Fluke Networks

April 2010 - (Free Research)
Various metrics can quantify and characterize network performance. Test plans can be written to satisfy varying organizational objectives. This white paper will describe advancements in field measurement of end-to-end Ethernet performance. 
(WHITE PAPER) READ ABSTRACT |

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