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Rich Internet Applications: Design, Measurement, and Management Challenges by Keynote Systems

January 01, 2006 - (Free Research)
This white paper details the evolution of traditional Web pages and applications, discussing the defining attributes of the emerging class of Rich Internet Applications (RIAs). 
(WHITE PAPER) READ ABSTRACT |

IPTV Test and Measurement Best Practices by Alcatel-Lucent

January 2007 - (Free Research)
This whitepaper focuses on providing a pragmatic set of test and measurement guidelines that can be implemented on a live operational IPTV service. The recommendations given in this paper are generally applicable to any IPTV system. 
(WHITE PAPER) READ ABSTRACT |

Meeting Tomorrow's Internet Performance Requirements by Keynote Systems

March 2007 - (Free Research)
Few businesses can operate effectively today without an online presence. Web-based applications provide essential links with customers, partners, and employees. Service Level Management (SLM) is one way of managing the customer experience ... 
(WHITE PAPER)

STOP LOOKING! THE FCR SILVER BULLET IS ALREADY HERE by Enkata Technologies

April 2012 - (Free Research)
This paper discusses first contact resolution and the offerings for measuring success with FCR. 
(WHITE PAPER) READ ABSTRACT |

Network Foundation - Cisco 1700 Series by Cisco Systems

Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies. 
(HARDWARE PRODUCT)

WebFOCUS Business Intelligence Application Development & Deployment by Information Builders Inc. (E-mail this company)

WebFOCUS development and deployment solutions provide easy-to-use Web-based applications for unlimited numbers of users, tailored to their skill level and preferences regardless of location, as well as flexible and intuitive development tools for building applications. 
(SOFTWARE PRODUCT)

Selecting VoIP for Your Enterprise by Global Knowledge Network, Inc.

December 2004 - (Free Research)
Voice over Internet Protocol is the future of enterprise telecommunications. Find out if VoIP is the right choice for your company right now. Discover the benefits VoIP has to offer and how to overcome potential pitfalls during deployment. 
(WHITE PAPER) READ ABSTRACT |

Herding Geese: The Retail Supply Chain by ComputerWeekly.com

April 2013 - (Free Research)
Steven Keifer draws on the pioneering work of US retailer, Walmart, to explain the essentials of EDI in the retail supply chain. 
(BOOK) READ ABSTRACT |

How Does your Service Measure Up? Getting to Grips with Metrics by GoToAssist

July 2011 - (Free Research)
This quick guide will identify some of the most popular metrics that you should be measuring, look at ways in which you can measure them, and how to utilize these measures to improve your service delivery. 
(WHITE PAPER) READ ABSTRACT |

Improving Web Application Performance for Your End-Users: Creating a Better Customer Experience by Gomez

April 2008 - (Free Research)
This report analyzes why data from the full range of Last Mile connections gives companies a strategic advantage in the hyper-competitive online marketplace. 
(WHITE PAPER) READ ABSTRACT |

Tips from the Trade – Competing on Web Analytics by SAS

August 2009 - (Free Research)
The online channel has been one of the more successful areas of business during these economic times, but most businesses are still behind when it comes to web analytics. Watch this webcast to also learn the overall best practices and the future needs within online analytics. 
(WEBCAST) READ ABSTRACT |

EdgePlatform for Application Acceleration and Delivery by Akamai Technologies

The Akamai EdgePlatform is a purpose built Application Delivery Network that accelerates delivery of applications and content over the Internet, which can lead to increased usage, adoption and improved productivity. 
(SOFTWARE PRODUCT)

Debunking Security Concerns with Hosted Call Centers by inContact

January 2011 - (Free Research)
This paper discusses the different layers requiring security, how security should be addressed in each layer, and how to select a qualified hosted call center provider. Read this white paper to learn more. 
(WHITE PAPER) READ ABSTRACT |

Comparing MPLS and Internet Links for Delivering VoIP Services by Avaya Inc.

September 2005 - (Free Research)
This paper documents a real-world field study that concludes the availability and call quality of VoIP over Multi-protocol Label Switching (MPLS) is comparable to that of VoIP over the public Internet. 
(WHITE PAPER) READ ABSTRACT |

Six Ways to Rev Up Your Revenues, Using VoIP by Cisco Systems, Inc.

January 2011 - (Free Research)
How can you raise revenues without raising prices? You can gain new customers. Or you can make new sales from your existing customers. There’s a network technology that helps you do both: voice over Internet Protocol (VoIP). Read this paper to learn six ways to raise revenues with voice over Internet Protocol (VoIP). 
(WHITE PAPER) READ ABSTRACT |

Enterprise VoIP Security: Potential Threats and Best Practices by Global Knowledge Network, Inc.

March 2006 - (Free Research)
As VoIP usage becomes widespread, enterprise users will become subject to many of the same security risks that have affected data networks. This report highlights some of the potential security problems associated with VoIP and address what measures can be taken to secure enterprise VoIP deployments. 
(WHITE PAPER) READ ABSTRACT |

Secure Internet Single Sign-On (SSO) 101 by Ping Identity Corporation

June 2009 - (Free Research)
Written for anyone interested in understanding how secure Internet SSO works, this white paper explores the limitations of current SSO implementations outside of a single security domain (including identity and access management systems and open source development) and introduces standalone secure Internet SSO as a solution. 
(WHITE PAPER) READ ABSTRACT |

GFI FAXmaker by GFI Software

GFI FAXmaker is the leading enterprise quality fax server when it comes to reliability, ease of use and administration, and price. 
(SOFTWARE PRODUCT)

VoIP Without Hype: What Businesses Need to Know by Fonality Inc.

August 2010 - (Free Research)
It’s important to approach VoIP with your eyes wide open – to understand the technology involved, the investment required, and an affordable migration path to VoIP that will deliver value to your business, both short- and long-term, without compromising the quality of your communications. Read this paper to find out more. 
(WHITE PAPER) READ ABSTRACT |

Think beyond Software Performance Monitoring: A Perspective on Your Service-Level Management Strategy by Keynote Systems

May 2005 - (Free Research)
This white paper discusses methods for monitoring Web site performance from an end-user perspective. Explore the benefits associated with neutral, third-party performance monitoring. 
(WHITE PAPER) READ ABSTRACT |

Strategies for Lowering the Cost of Manufacturing Test by National Instruments

May 2001 - (Free Research)
NI platform offers high test throughput, increased productivity, and a lower cost of ownership than traditional disjoint systems or turnkey solutions based on proprietary architectures. 
(WHITE PAPER)

Google Voice: Ready for the Enterprise? by ComputerWeekly.com

January 2011 - (Free Research)
Google announced its Google Voice service in 2009 as a  "trial service, by invitation only", but it quickly became widely available in the US. Google originally stated that it was a consumer service and not meant to be an enterprise service, but the player now considers it part of its enterprise service portfolio. 
(WHITE PAPER) READ ABSTRACT |

E911 VoIP Essentials for Enterprise Deployments by XO Communications

December 2010 - (Free Research)
Deploying VoIP across multiple business locations is a great way to simplify and streamline your distributed network and reduce costs, but how does a business provide E911 effectively across the enterprise and what are the legal requirements? 
(WHITE PAPER) READ ABSTRACT |

SIP and the Art of Converged Communications by Global Knowledge

June 2013 - (Free Research)
Session Initiation Protocol (SIP) is an internet signaling protocol, developed by the IETF (starting in 1996), for establishing, maintaining, and tearing down sessions between a variety of real-time media, including voice, video, and chat. This white paper is going to look at the way SIP is used in the converged Unified Communications environment. 
(WHITE PAPER) READ ABSTRACT |

Field Measurements of Ethernet Performance by Fluke Networks

April 2010 - (Free Research)
Various metrics can quantify and characterize network performance. Test plans can be written to satisfy varying organizational objectives. This white paper will describe advancements in field measurement of end-to-end Ethernet performance. 
(WHITE PAPER) READ ABSTRACT |

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