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Leveraging Social Media to Drive Retail Sales and Enhance Customer Experience by Wipro Technologies December 17, 2009 - (Free Research) Read this article for an examination of three considerations for social media: social media driving revenue, customer experience and tracking and using social media measurement tools.  (WHITE PAPER) READ ABSTRACT |

Optimize energy use for the data center through enhanced measurement and management by IBM May 01, 2008 - (Free Research) Along with an in-depth discussion of energy measurement and management, this white paper provides a brief overview of IBM solutions that can help organizations support their initiatives for developing energy-efficient and environmentally responsible data centers.  (WHITE PAPER)

Implementing a PLC Calibration Routine to Ensure Accurate Instrument Readings by AutomationDirect May 2008 - (Free Research) The calibration method described in this article can be applied to any analog measurement such as pressure, amperage, weight, length or force.  (WHITE PAPER) READ ABSTRACT |

Populating a Data Quality Scorecard with Relevant Metrics by DataFlux Corporation June 2008 - (Free Research) Too often, data governance teams rely on existing measurements as the metrics used to populate a data quality scorecard. But without a defined understanding of the relationship between specific measurement scores and the business's success criteria..  (WHITE PAPER) READ ABSTRACT |

Study Pinpoints Areas of Growth for After-Market Maintenance/Repair/Overhaul Intiaitives by SAP AG January 2009 - (Free Research) This study talks about top three trends such as outsourcing MRO, aging aircraft and lean impacting the MRO segment.  (WHITE PAPER) READ ABSTRACT |

Back Office Outsourcing and Investment Reporting - A Guide for Investment Advisors by Advent Software, Inc January 2006 - (Free Research) In investment reporting, customers expect detailed reports of irreproachable accuracy, delivered with no delay or excuses. This whitepaper will serve as as a guide for Investment Advisors.  (WHITE PAPER)

Green Storage: Metrics and measurement for management insight With Greg Schulz by IBM December 2009 - (Free Research) This videocast highlights the importance of metrics and measurements for enabling efficient and optimized physical, virtual or cloud data centers and storage. It discusses some different metrics, for example performance, availability/data protection, and capacity/space. It also gives tips for what metrics to use when, where to use them, and why  (VIDEO)

Improving Marketing Measurements, Operations, & ROI by Citrix Online August 2009 - (Free Research) Struggling to determine the impact of your lead-generation efforts? Making blind marketing decisions and hoping for the best? View this Webinar archive with Jim Lenskold, author of the recent MarketingProfs ROI study, to discover what sets the top tier of "highly effective and efficient" marketing organizations apart from others.  (WEBCAST) READ ABSTRACT |

Social Networking Changing Business Top to Bottom - Ind. Analyst by NewsGator Technologies December 2009 - (Free Research) Organizations often lack an understanding of how social networking affects their organization. This webcast explores real-life companies engaged in social networking to give viewers a better understanding of how it impacts consumer and enterprise environments.  (WEBCAST) READ ABSTRACT |

The Future Carrier Network: Adopting New Outsourcing Business Models by Alcatel-Lucent November 2008 - (Free Research) This paper is meant to help operators embrace a new strategy for differentiating and competing successfully in a market characterized by flux.  (WHITE PAPER) READ ABSTRACT |

Establishing a Culture of Measurement - A Practical Guide to Business Intelligence by Information Builders Inc. (E-mail this company) March 2006 - (Free Research) BI empowers companies with the ability to offer products and services at the lowest cost and with the greatest amount of efficiency and productivity possible- while returning the highest revenues and profits. Learn how BI can help you to establish a culture of measurement and begin a powerful cycle of continued improvement within your organization.  (WHITE PAPER) READ ABSTRACT |

Five IT Trends that Reduce Cost AND Improve Web Performance by Gomez August 2009 - (Free Research) Hear from Forrester Research experts to learn about 5 key business and technology trends that are enabling companies to reduce costs AND ensure web application performance.  (WEBCAST) READ ABSTRACT |

SearchCIO.com eBook: Unlock Outsourcing Potential and Change by SearchCIO.com May 2009 - (Free Research) The key to unlocking outsourcing potential lies in targeting the right projects, choosing your suppliers wisely and then managing them with an eye on economic conditions at that global site. Here's a step-by-step plan for optimizing savings.  (EBOOK) READ ABSTRACT |

CIO Decisions Ezine Vol. 2 by CIO Decisions September 2008 - (Free Research) Outsourcing is the quest to offload either commodity or very specialized activities, so that staff can focus on work that truly adds value to the business.  (EZINE) READ ABSTRACT |

Pocket eGuide - Writing an SLA: Expert Checklist on What to Include in an Outsourcing Contract by AT&T Corp October 2009 - (Free Research) In this E-Guide, independent security expert Shon Harris reviews SLAs, their purpose, and recommended requirements. Also included is a 14 point checklist which outlines core items that must be understood, communicated and agreed upon before signing a contract with any MSSP. Read on to learn more about writing a solid SLA.  (EGUIDE) READ ABSTRACT |

Overall Approach To Data Quality ROI by SAP AG June 2009 - (Free Research) Data quality is an elusive subject that can defy measurement and yet be critical enough to derail any single IT project, strategic initiative, or even a company as a whole. This paper from Business Objects examines an overall approach to data quality ROI including 6 key steps to help you realize tangible ROI on your data quality initiative.  (WHITE PAPER) READ ABSTRACT |

Calculator: Compare the Storage Systems of Different Vendors by Xiotech Corporation November 2009 - (Free Research) The Xiotech Value Index was designed to establish an industry benchmark for evaluating disparate data storage systems. This formula determines each system’s “Value Index” by taking a holistic view of the system, analyzing its functionality versus its cost. Higher Value Indexs are more desirable.  (RESOURCE CENTER) READ ABSTRACT |

Outsourcing backup: Questions to ask your vendor by 3X Systems November 2009 - (Free Research) How does outsourcing fit into your business strategy? Outsourcing your backup data can be a convenient and reliable method of handling backups — if you select the right vendor and ask the right questions. This podcast covers some of the questions you should ask any potential vendor before you sign on the dotted line.  (PODCAST) READ ABSTRACT |

Syberworks Learning Management System Product Suite by SyberWorks, Inc. March 2008 - (Free Research) This complete product suite is designed to facilitate the development, dissemination, measurement, and management of corporate knowledge to improve productivity and performance.  (WHITE PAPER) READ ABSTRACT |

Managing Operator Networks as an Outsourcing Service by Alcatel-Lucent November 2009 - (Free Research) Communications service providers are increasingly looking at vendors as partners to help them provide a new generation of managed services. This new trend has advantages for customers, service providers, and vendors that have the expertise on staff to handle increasingly complex network services. Read this eGuide to learn more.  (EGUIDE) READ ABSTRACT |

Allied Solutions Moves IP Telephony System to CDW Data Center by CDW Corporation September 2009 - (Free Research) As part of a larger outsourcing project, Allied Solutions decided to outsource their IP Telephony infrastructure to take advantage of the stability, security, and redundancy that a data center could offer. To achieve this goal, they turned to CDW’s Hosting and Managed Services solutions.  (CASE STUDY) READ ABSTRACT |

Demonstrating Business Value: It Pays to Assess and Understand the Total Cost of Ownership of IT Investments by Microsoft Corporation India Pvt Ltd November 2009 - (Free Research) This IDC Analyst Connection takes a closer look at the key parameters in establishing the appropriate financial objectives in an organization's decision-making framework.  (ANALYST REPORT) READ ABSTRACT |

Standardize Systems for Audit Readiness and Improved Stability by Tripwire, Inc. December 2009 - (Free Research) Sitel, Inc is a global provider of business process outsourcing (BPO). They needed to establish audit readiness and compliance across multiple regulatory standards and at the same time develop multi-tier change and configuration controls. Read this brief paper to learn how Tripwire was able to help Sitel meet all their needs and more.  (CASE STUDY) READ ABSTRACT |

Power Metrics for Data Centers by Intel Corporation June 2009 - (Free Research) Some of the most useful benchmarks and metrics in evaluating server performance are provided in this article along with descriptions to help IT managers identify the ones that best fit their organization.  (BOOK)

Hitting the Moving Target of Operational Excellence: Identifying and Obtaining the Information Needed for Continued Success by SAP AG May 2007 - (Free Research) This white paper presents IDC’s framework for implementing operational excellence (opex) and helps the reader move toward an effective op ex implementation while avoiding potential pitfalls.  (WHITE PAPER) READ ABSTRACT |

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