In a recent interview, SearchCRM.com spoke with Eric Zbikowski, co-founder and managing partner at MetricNet, LLC, a provider of performance metrics and scorecards for corporations worldwide to learn tips for measuring call center KPIs without sacrificing call quality. 

Read this paper to learn more about how your mid-sized organization or enterprise can secure a cost – effective online backup and recovery solution, while proving significant return on investment, profitability and cost savings. 

This document describes how to extend the BlackBerry Enterprise Solution™ using the BlackBerry Mobile Data System™ (BlackBerry MDS™) to provide a mobile workforce with access to a wide range of corporate data and applications. 

This podcast explores how IT pros can better align their departments with the scope of the business.  Learn how business service management can enhance customer service, improve service availability, and optimise performance of critical systems. 

Tune into this video interview and hear Mr. Kahn share his latest insights on the topics of e-discovery, e-mail retention, Governance, Risk and Compliance (GRC), and the newly released, 2nd edition of his popular book, Information Nation: Seven Keys to Information Management Compliance. 

This Presentation Transcript shares best practices on how to design, deploy and assess customer satisfaction surveys and use that information to improve performance in the contact center. 

This podcast shares best practices on how to design, deploy and assess customer satisfaction surveys and use that information to improve performance in the contact center. 

This study provides a framework for evaluating the potential financial impact of investing in a media streaming platform. By reviewing the calculations and assumptions used in Forrester's multi-company analysis, readers can better understand and communicate a business case for increasing their investment. 

In this presentation transcript, IT author Jonathan Hassell walks you through some of the key changes made to R2 in three key areas: Active Directory, Group Policy and Terminal Services. 

This webcast explores how IT pros can better align their departments with the scope of the business.  Learn how business service management can enhance customer service, improve service availability, and optimise performance of critical systems. 

Windows 7 makes it easier for individuals to create rogue networks that bypass enterprise security measures and violate security policies – undetectable by traditional security systems. View this webcast to discover how users create undetected and unauthorized connections to the corporate network, and how to mitigate exploits of Windows 7.   

Network security is critical to organizations of all sizes and across all industries. The CDW Security Assessment can help you measure your network security against that of your peers, understand how various security threats can affect your organization, and more. Start your assessment now. 

Read this white paper to learn about the top ten reasons SMBs are turning to this technology.