Cisco Secure Wireless Office Solution for SMBs by Cisco Systems, Inc.. The Cisco Secure Wireless Office Solution consolidates all network requirements into a complete, reliable wired and wireless infrastructure. more... >> Discover more offerings from Cisco Systems, Inc..
		WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..
		Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

Measuring the Business Impact of Support by Citrix Online UK July 16, 2010 - (Free Research) Customer support has long been a business mainstay. Yet, the business impact of support is seldom measured - despite the influence of support on higher revenue, customer satisfaction and increased productivity. This new ServiceXRG white paper explores the importance of quantifying the impact of support on your business.  (WHITE PAPER) READ ABSTRACT |

Quick Guide: Getting to Grips with Service Desk Metrics by Citrix Online UK April 05, 2011 - (Free Research) This quick guide from Service Desk Institute identifies the most popular industry metrics that you should be employing, considers the best ways to measure them and demonstrates how to utilise these measures to improve your service delivery.  (WHITE PAPER) READ ABSTRACT |

7 Habits of Highly Successful Surveys by Vovici October 20, 2009 - (Free Research) Understanding your customer is vital to maintaining and improving loyalty. Learn how to measure customer experience so you can build customer loyalty. Download a copy of the latest Vovici whitepaper 'The Customer Satisfaction Survey' to learn how to understand the major customer experience metrics and more!  (WHITE PAPER) READ ABSTRACT |

The Global State of the PMO 2012 by ComputerWeekly.com May 17, 2012 - (Free Research) This 2012 benchmarking survey from ESI assesses the role of the Project/Programme Management Office (PMO), its development to full-blown maturity and value to the business.    (IT BRIEFING) READ ABSTRACT |

Measuring the Total Economic Impact of Content Delivery Using Adobe Flash Media Server by Limelight Networks, Inc. October 01, 2009 - (Free Research) This study provides a framework for evaluating the potential financial impact of investing in a media streaming platform. By reviewing the calculations and assumptions used in Forrester's multi-company analysis, readers can better understand and communicate a business case for increasing their investment.  (WHITE PAPER) READ ABSTRACT |

10 Tips to Measure Training ROI by ComputerWeekly.com September 21, 2012 - (Free Research) How do you measure the value of training to the business ? These tips will help you develop your business case.  (ESSENTIAL GUIDE) READ ABSTRACT |

Monitoring Application Performance from an End-User Perspective by Fluke Networks April 22, 2010 - (Free Research) Download this whitepaper to learn how to see and solve user experience problems from their point of view. We’ll show you how to measure actual application traffic from the user perspective and other critical points in the network.  (WHITE PAPER) READ ABSTRACT |

Measuring the half life of data by ComputerWeekly.com June 01, 2012 - (Free Research) <p>How long should you keep your corporate data ? This report from Nucleus Research offers some scientific answers.</p>  (ANALYST REPORT) READ ABSTRACT |

Seeing Through the Fog: Managing Application Performance in the Cloud - NetForecast by Riverbed Technology, Inc. May 19, 2011 - (Free Research) This report introduces best practices for understanding and improving the performance of mission-critical networked applications and provides pointers for what to look for in a measurement tool in a WAN optimized environment.  (WHITE PAPER) READ ABSTRACT |

LiveWire Mobile Brings Music to Your Ears with Insight from Business Objects by SAP America, Inc. June 01, 2008 - (Free Research) Read this case study and see how Business Objects helped Livewire manage their royalty stream for end-user downloads, measuring performance and the end-user experience, and analyzing trends quickly and accurately.  (CASE STUDY) READ ABSTRACT |

2012 Security Outlook by ComputerWeekly.com February 24, 2012 - (Free Research) This report from the Corporate Executive Board, based on extensive research with Chief Information Security Officers, identifies the top 10 security imperatives for 2012.  (ESSENTIAL GUIDE) READ ABSTRACT |

Overcoming the insight deficit by ComputerWeekly.com September 05, 2011 - (Free Research) Learn how you can empower your employees to make the most of big data and data analytics in this executive guide from the Corporate Executive Board.  (ESSENTIAL GUIDE) READ ABSTRACT |

Accenture Technology Vision 2012 by ComputerWeekly.com January 23, 2012 - (Free Research) Download this report from Accenture to discover the 6 IT technology trends that will impact CIOs in 2012.  (IT BRIEFING) READ ABSTRACT |

IOUG 2011 Survey: The Petabyte Challenge: 2011 IOUG Database Growth Survey by Oracle Corporation December 05, 2011 - (Free Research) Download this complimentary copy of the 2011 IOUG Data Security Survey Report to see how your organization's data protection practices measures up.  (WHITE PAPER) READ ABSTRACT |

E-Book: Standardizing Business Continuity by IBM December 15, 2010 - (Free Research) Download this e-book, brought to you by SearchCompliance.com, for insights, tips and suggestions for developing an optimal business continuity plan. Read on to learn details of FEMA’s PS-Prep, how to make the case for business continuity, what standard to use, how to measure continuity risk, and much more!  (EBOOK) READ ABSTRACT |

IOUG 2011 Survey: The Petabyte Challenge: 2011 IOUG Database Growth Survey by Oracle Corporation October 06, 2011 - (Free Research) More than 300 database and information security professionals were recently surveyed on their data security practices. The results were disturbing with 60% saying that a data breach is likely over the next 12 months. Download this complimentary copy of the 2011 IOUG Data Security Survey Report and see how your organization measures up.  (WHITE PAPER)

Implementing On-Demand Services Inside the Intel IT Private Cloud by Dell, Inc. and Intel® March 23, 2011 - (Free Research) By instituting a hosting automation framework that includes entitlement, quotas, transparent measured services, and data-driven business logic, Intel is establishing a true enterprise private cloud that provides a consumer-focused self-service portal. Download this white paper now to learn more.  (WHITE PAPER) READ ABSTRACT |

Network Performance Management Comes of Age by Riverbed Technology, Inc. April 23, 2013 - (Free Research) Riverbed Cascade is a new type of tool that incorporates traffic monitoring, packet capture and protocol analysis to provide an application-aware view of the network. Download this white paper from NetMedia to learn how Riverbed Cascade can help to solve your IT performance challenges.  (WHITE PAPER) READ ABSTRACT |

Calculating Cloud ROI : From the Customer Perspective by ComputerWeekly.com July 01, 2012 - (Free Research) This white paper lays out a framework to help IT and business decision makers calculate the return on investment of cloud services.  (ESSENTIAL GUIDE) READ ABSTRACT |

The Impact of E.U. Internet Copyright Regulations on Early-Stage Investment by ComputerWeekly.com February 20, 2012 - (Free Research) This study from Booz&Co reveals industry concerns that anti-piracy measures will deter venture capital organisations from investing in internet start-ups.  (ESSENTIAL GUIDE) READ ABSTRACT |

The Best Best Practice Guide: Benchmarking for Service Desk Success by GoToAssist November 30, 2010 - (Free Research) Benchmarking is a critical process for any Service Desk that wants to gauge the quality of their service delivery. Too often, however, desks are overly concerned with industry benchmarks and hitting industry standards for call waiting times, resolution time and the perennial cost per email. Download the SDI best practices guide to learn more!  (WHITE PAPER) READ ABSTRACT |

Jericho Forum: Data Protection by ComputerWeekly.com January 18, 2013 - (Free Research) Data protection needs to provide stronger, more flexible protection mechanisms around the data itself, the Jericho Forum/Open Group argues in this report.  (ESSENTIAL GUIDE) READ ABSTRACT |

CW buyer's guide: The business advantages of big data by ComputerWeekly.com November 16, 2012 - (Free Research) Big data may appear to be just another bandwagon, but it is important, and needs to be addressed carefully and sensibly.  (ESSENTIAL GUIDE) READ ABSTRACT |

KPMG 2012 Global Technology Innovation Survey by ComputerWeekly.com June 27, 2012 - (Free Research) <p>China and the US are the countries most likely to come up with disruptive technology breakthroughs over the next four years, but Europe is lagging, this report from KPMG reveals.</p>  (IT BRIEFING) READ ABSTRACT |

Enabling rapid and effective IT recovery by ComputerWeekly.com October 01, 2011 - (Free Research) This report from analyst, Freeform Dynamics, offers 7 key enablers of effective IT disaster recovery for IT department's in small and medium companies.  (ANALYST REPORT) READ ABSTRACT |

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